Overview
Carpe is a company that offers dermatologist-tested antiperspirant and deodorant products designed to help with sweat control for underarms, hands, feet, and other body areas. They provide specially formulated sticks, lotions, and sprays that combine clinical and natural ingredients to reduce sweating in a safe and effective way. Carpe also offers bundles and customizable sweat care solutions through a Sweat Quiz, plus support from Sweat Advisors to help manage sweating. They have a risk-free trial with a 100% money-back guarantee and free shipping, making it easy and safe to try their products. Their main goal is to help people stay dry and comfortable with easy-to-use products for various sweat-prone areas of the body.
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The information was directly gathered from Carpe's official website, mycarpe.com, which clearly describes their products, services, and customer-friendly features in simple terms suitable for consumers.
How to Get a Carpe Refund: Step by Step
If you purchased through Apple:
- Open a browser and go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap or click "I'd like to," then choose "Request a refund."
- Choose the reason for your refund request, then click Next.
- Select the Carpe subscription or item you want a refund for, then click Submit.
- Optionally, cancel the subscription if you no longer want it to prevent further charges.
- Wait 24-48 hours for an update on your refund request status.
- You can check the status of your refund request on the same website after submission.
- If approved, allow additional time for funds to return to your payment method.
If you purchased through Google Play:
- On your Android device, open the Google Play Store app.
- Tap your profile icon at the top right.
- Select Payments & subscriptions, then Subscriptions.
- Find and select your Carpe subscription.
- Tap on Cancel subscription if the subscription is still active.
- Return to the Google Play website or use the Google Play app to request a refund:
- Go to the Google Play Help Refunds page.
- Use the self-service refund request flow to submit your refund request for the Carpe subscription.
- In your refund request message, mention the subscription renewed without notification or emphasize that you did not use the service to improve chances of approval.
- Wait for Google Play to process the refund request and check your email for updates.
If you purchased directly through mycarpe.com:
- Locate your first subscription order. Only the first order is eligible for a full refund.
- Prepare to return the original product; shipping costs are not refunded.
- Fill out the official return form on the website to request a refund for your first order.
- Make sure your order was not marked as "Return to Sender" or refused upon delivery, as these disqualify refund eligibility.
- Note that refunds are not given for additional subscription refill orders beyond the first order.
- Wait up to two days to receive a response to your refund request.
- Do not initiate credit card chargebacks as it voids your refund rights.
Tips and Tricks for Getting a Carpe Refund
- Act quickly to catch recurring charges right as they post to your card to get ahead on refund discussions.
- Document all communications and remain polite and firm in your language when emailing or calling customer service.
- Refuse shipment
- Escalate tactfully by requesting to speak with a supervisor or using any official customer support contact forms or social media channels.
- Avoid credit card chargebacks as the company explicitly states this voids refund eligibility.
- Use clear, concise language emphasizing dissatisfaction with the product and referencing their refund policy time limits and guarantees.
- Act within refund guarantee periods (e.g., 14 days for Try Before You Buy orders) to maintain eligibility.
- Pause or cancel subscriptions ahead of time to prevent unwanted future charges based on experienced user advice.
- Be persistent with follow-ups while remaining courteous, as some users report better responses after repeated contact.
- Leverage social proof mentioning negative reviews or forum complaints to encourage a proactive refund offer from customer service.
Why Do People Request Refunds from Carpe
- Not completely satisfied with the Carpe item(s)
- Subscription model confusion leading to unwanted recurring charges and difficulty canceling subscriptions
- Product defects or ineffective performance, such as certain batches not working properly
- Ordering errors like wrong address input causing non-delivery
- Issues with coupon codes not applying correctly during checkout
- Overcharging or billing errors requiring refunds after complaints
- Unclear or unexpected automatic subscription sign-ups without clear opt-in
- Difficulty in canceling orders or subscription, and lack of refunds on subsequent orders beyond the first
- Rejected packages or returns marked as "Return to Sender" are not refunded
- Credit card chargeback attempts void refund rights
Carpe Refund Script
Script
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Dear Carpe Support Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered with my account. I noticed an accidental charge that I did not authorize, and I am dissatisfied with my current experience.
Could you please assist me with processing a refund for this charge? I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your help!
Sincerely,
A Concerned Customer
Carpe Refund Policy
Carpe offers a 100% money back guarantee for first-time orders, allowing customers to receive a full refund if they are unsatisfied for any reason, excluding shipping costs. However, subsequent orders and those intended for resale are not eligible for refunds, and initiating a credit card chargeback will void this right.
The Easiest Way to Get a Carpe Refund
If you’re frustrated trying to get a refund from Carpe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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