Overview
Difficulty
How to Get a CBC Refund: Step by Step
How to Contact CBC
Tips and Tricks for Getting a CBC Refund
Why Do People Request Refunds from CBC
CBC Refund Script
CBC Refund Policy
The Easiest Way to Get a CBC Refund

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How to Get a CBC Refund

The Ultimate Guide to Getting a CBC Refund (cbc.ca)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

CBC (Canadian Broadcasting Corporation) is Canada's public news and information service. It shares news and stories from across Canada and the world to keep people informed about current events. They offer news through their website CBCNews.ca, TV channels like CBC TV and CBC News Network, radio stations, and streaming services such as CBC Gem. They also have podcasts and live or on-demand shows you can listen to using the CBC Listen app or smart speakers. CBC covers topics like business, health, politics, environment, and more, and they provide different types of content like news reports, opinions, and personal stories. They work to be accurate and fair in their reporting and encourage Canadians to share their thoughts and concerns with them. Overall, CBC is a trusted place to get Canadian perspectives on what's happening locally and globally.

Difficulty

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The information is directly from the official CBC News about page and provides a comprehensive yet clear summary of CBC's main services and mission, suitable for a general consumer audience.

How to Get a CBC Refund: Step by Step

If you purchased through CBC Gem website (VISA or MasterCard):

Go to https://gem.cbc.ca/ and sign in.
Select My Gem > Account.
Confirm Subscription Status is Premium - Monthly and Payment Method is VISA or MasterCard.
Scroll down and click Cancel my Subscription and confirm by selecting Unsubscribe.
To request a refund, after cancellation, email gemhelp@cbc.ca with your subscription details.
In your message, emphasize that the subscription was charged but unused or that it renewed without notice for better refund success.

If you purchased through Apple (iOS, iPadOS, Apple TV):

Open Settings on your device.
Tap your name (Apple ID) > Subscriptions.
Find CBC Gem subscription under Active.
Tap it and select Cancel Subscription.
Go to reportaproblem.apple.com and sign in.
Tap or click "I'd like to," then choose Request a refund.
Select the reason and choose the CBC Gem subscription, then submit your request.
Use refund messaging like "The subscription renewed without notice" or "The account was unused" to increase refund chances.

If you purchased through Google Play (Android):

Go to play.google.com/store/account and sign in.
Click your profile picture > Payments & subscriptions > Budget & order history.
Find the CBC Gem subscription order and click Report a problem.
Select the option that best describes your situation and complete the form, requesting a refund.
Submit the form and wait for approval.
When writing your request, mention if the subscription renewed without notice or if the account was unused.

If you purchased through Roku:

Note that Roku subscriptions managed by Roku are typically final and non-refundable.
However, to try requesting a refund, visit your Roku account at my.roku.com and sign in.
Select "Manage your subscriptions".
Click "Cancel subscription" next to CBC Gem if available.
Contact Roku customer support via their support website, explaining the renewal was unexpected or the service was unused.
Request a refund citing these reasons; sometimes exceptions are made.

How to Contact CBC

Phone

(919) 230-8700

The email is not available.

Site

https://cbchelp.cbc.ca/hc/en-ca/requests/new

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Tips and Tricks for Getting a CBC Refund

Contact CBC via email with a detailed, clear, and polite explanation of your issue, providing all relevant transaction details.
Escalate to CBC's Go Public investigative team by emailing GoPublic@cbc.ca with your case details if initial contact fails.
Document extensively including screenshots, receipts, and correspondence to strengthen your claim.
Use consistent and calm language emphasizing your rights and requests for a refund without aggression.
Time your refund request preferably soon after the problem occurs to avoid disputes over eligibility.
Persist respectfully and escalate through social media or public forums if private requests are ignored.
Mention consumer protection laws vaguely to encourage compliance, without sounding confrontational.
Appeal to CBC's public accountability by indicating willingness to share your story for awareness if unresolved.
Leverage known refund tactics such as disputing unauthorized charges or claiming service not delivered, keeping your story consistent.
Join online communities or forums for support and advice on refund claims and shared experiences.

Why Do People Request Refunds from CBC

Challenging credit card insurance: People claim they were signed up without their knowledge.
Insurance marketed as payment assistance: Covers payments if a person loses their job or gets sick, but often only covers minimum payments or a small balance percentage.
Expensive and hard to claim insurance: Customers find premiums high and claim processes difficult.
Lack of proof of sign-up: Banks unable to show paperwork or call recordings to prove consent.
Misleading sales tactics: Customers told making payments equals agreeing to insurance or received high-pressure sales pitches.
Denied coverage with existing insurance: Customers discover insurance they didn't knowingly agree to and are denied benefits.
Long and frustrating refund processes: Some customers spent hours on calls or over a month to get refunds.
Refund amounts vary widely: Refunds range from a few hundred to over $9,000.

CBC Refund Script

Script

Copy

Dear CBC Support,
I hope this message finds you well. I am reaching out regarding an accidental charge on my account for a service I did not intend to purchase. I believe this may have been a billing error. I'd appreciate your assistance in processing a refund at your earliest convenience.
Thank you for your understanding and support.
Best regards,

CBC Refund Policy

CBC's refund policy indicates that there is no legal requirement for stores to provide a refund once a purchase is made unless the product is defective or misrepresented. Retailers may have their own return policies that specify conditions under which returns are accepted, such as time limits, original packaging, and receipts. Customers are advised to be aware of these policies as they can vary significantly by store.

The Easiest Way to Get a CBC Refund

If you’re frustrated trying to get a refund from CBC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

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