Support

Chargeback for Business

Get Chargeback

Overview
Difficulty
How to Get a CBS Refund: Step by Step
How to Contact CBS
Tips and Tricks for Getting a CBS Refund
Why Do People Request Refunds from CBS
CBS Refund Script
CBS Refund Policy
The Easiest Way to Get a CBS Refund

4.5

7,420 rated reviews

How to Get a CBS Refund

The Ultimate Guide to Getting a CBS Refund (cbs.com)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

CBS is a popular TV network where you can watch lots of different TV shows online. They offer primetime, daytime, late night, and classic shows for you to stream anytime. You can also watch live TV through their streaming service. Besides entertainment shows, CBS provides news and sports content. If you want, you can sign in with your TV provider for access or subscribe to their streaming service called Paramount+ for even more shows and exclusive content. It’s a simple way to enjoy your favorite CBS programs whenever you want, right from your computer, phone, or smart TV.

Difficulty

12345678910

Easy Medium Very Hard

The information was gathered directly from the official CBS website and multiple other credible sources describing the main consumer services offered by CBS, including online streaming of shows, live TV, news, sports, and a subscription service (Paramount+). The explanation is simplified for easy understanding by a general audience.

How to Get a CBS Refund: Step by Step

If you purchased through Apple:

Open a web browser and go to reportaproblem.apple.com.
Sign in with the Apple ID that was used to purchase the CBS subscription.
Click or tap on "I'd like to," then select "Request a refund."
Choose the reason for your refund request, such as "subscription renewed without notice" or "account was unused."
Select the CBS subscription from the list of purchases.
Click or tap Submit to send the refund request.
Wait 24 to 48 hours for a response regarding your refund request. If approved, the funds may take additional time to return to your payment method.

If you purchased through Roku:

On your Roku device, press the Home button on the remote.
Navigate to and select Streaming Channels to open the channel store.
Find and select the CBS channel.
Press the Star (*) button on your remote to open the options menu.
Select Manage Subscription.
Choose Turn off auto-renew to cancel future payments.
Contact Roku Customer Support by visiting https://support.roku.com/contact-us to request a refund, explaining that the subscription renewed without your consent or you did not use the service.
Use messaging that emphasizes the unexpected renewal and lack of account usage to increase your refund chances.

If you purchased directly through CBS.com with a credit card:

Go to the CBS.com website and log in to your account.
Locate the Contact Us or Customer Support section.
Find the phone number or email address for billing support.
Contact CBS customer support directly, stating you want a refund for your subscription.
Explain that the subscription renewed without notice or the service was not used during the billing period to strengthen your refund case.

How to Contact CBS

Phone

(888) 274-5343

The email is not available.

Site

https://help.cbs.com/s/contactsupport

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a CBS Refund

Start communication early by reaching out immediately after the renewal or unexpected charge appears.
Use firm but polite language; avoid aggression or rudeness to keep the support representative cooperative.
Clearly state your case, for example, emphasize that the subscription renewed without notice or that the service was unused.
Call during weekday daytime hours to ensure you reach more experienced and available staff.
Do not accept retention offers; politely insist on a refund and be prepared to escalate the issue.
Ask to speak with a supervisor or higher-level support agent if your refund request is initially denied.
Keep detailed records of all cancellation and refund requests, including dates, agent names, and conversation details.
If you discover multiple accounts or emails tied to your subscription, clarify and consolidate to prevent confusion and additional charges.
Consider the purchase platform (Apple, Roku, CBS direct) and follow their specific refund request procedures.
If direct refund attempts fail, consider a bank chargeback as a last resort to recover funds.
Monitor subscriptions closely to catch unwanted renewals early before charges are locked in.

Why Do People Request Refunds from CBS

Technical difficulties with the service.
Price is too high for the subscription.
Not enough content available on the platform.
Too many ads interrupting the viewing experience.
Subscription charged mistakenly or duplicated.
Failure to ship ordered items or missing parts (for physical product purchases related to CBS).
Unresponsive customer service leading to unresolved issues.
Service discontinued before subscription period ends, leading to refund requests.
Users accidentally subscribing or purchasing duplicate accounts.
Billing disputes for charges not recognized by the customer.

CBS Refund Script

Script

Copy

Dear CBS Customer Service,

I hope this message finds you well. I am reaching out to address a billing issue that has recently come to my attention. I noticed an accidental charge on my account, and I believe it was processed in error. I have enjoyed using your services, but this charge has caused some concern for me.

I would like to kindly request a refund for this unexpected charge. I appreciate your attention to this matter and look forward to your prompt response.

Thank you for your assistance!

Sincerely,
[Your Name]

CBS Refund Policy

Refunds at cbs.com are typically only granted for items that are damaged, defective, or not as described, and may require the return of the item. For specific items, including custom or personalized orders, refunds may not be available. Customers are encouraged to review their detailed return policy and follow the outlined procedures for eligibility.

The Easiest Way to Get a CBS Refund

If you’re frustrated trying to get a refund from CBS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.