Overview
CCIVI, or Continuum Care, Inc., provides supportive health services mainly to people who are sick or need extra care at home. They offer hospice care for those who are terminally ill, focusing on comfort and dignity while staying at home. They also provide home health care services to help people maintain their health right at home across the Virgin Islands. Additionally, they offer custodial care, which is assistance with daily living tasks, and supply medical equipment and supplies. The company also supports health education for local healthcare professionals and the community.
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The information was directly gathered from ccivi.com's official about page and service descriptions, clearly outlining the main services with simple explanations suitable for consumer understanding.
How to Get a ccivi Refund: Step by Step
If you purchased through CCBill:
- Contact the 24-hour Consumer Support center to check eligibility for a refund.
- Call 888-596-9279 (U.S. only) or email consumersupport@ccbill.com to initiate the refund request.
- If calling from outside the U.S., use the list of international numbers provided by CCBill on their support site.
- Clearly explain that you want a refund for your ccivi.com subscription or membership charge and mention if the subscription renewed without notice or the account was unused.
- Only refunds back to the original payment method are possible; no alternate payment or cash refunds are given.
- If eligible, expect the refund to post within 7 to 10 business days.
Email
The email is not available.
Tips and Tricks for Getting a ccivi Refund
- Be patient and wait at least 30-40 days before contacting them for a refund status.
- Initiate contact politely but firmly, asking for refund status and be ready to provide your email, name, and order number promptly.
- Use clear, concise language when asking for your refund; provide all necessary details upfront to avoid delays.
- Follow up persistently but respectfully if you don’t get a response within a few days, showing you are serious but not aggressive.
- Timing your requests can help; try reaching out during business hours to increase chance of quick replies.
- Document all interactions via screenshots or emails to build a record in case you need to escalate.
- Escalate calmly if needed by asking to speak with a supervisor or higher authority politely, explaining that you have waited and provided all info.
- Avoid aggressive or inflammatory language which can make support less willing to assist.
- Highlight your calm persistence in communications to show you are reasonable but expect resolution.
- Confirm refund processing by checking your bank or credit card statement after they confirm refund approval.
- Sometimes quick, polite direct messaging on social media or via their contact form can speed up the response.
- Express understanding but clearly state your expectation to get your money back within a reasonable timeframe.
Why Do People Request Refunds from ccivi
- Overpayment: Customers may request refunds if they have paid more than the amount owed.
- Payment Error: Refunds can be requested if a payment was made in error or to the wrong account.
ccivi Refund Script
Script
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Dear CCIVI Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent order. It appears that an incidental charge was applied to my account, which I did not authorize
Due to this oversight, I kindly request a refund for the amount charged. I appreciate your prompt attention to this matter, and I look forward to resolving this issue amicably.
Thank you for your assistance!
Best regards,
ccivi Refund Policy
I was unable to find specific information about the refund policy of ccivi.com. It may be best to contact their customer service directly for the most accurate and up-to-date information regarding their refund policy.
The Easiest Way to Get a ccivi Refund
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.