How to Get a cgx Refund

If you purchased through Apple:

1. Open a browser and go to reportaproblem.apple.com.
2. Sign in with the Apple ID used to purchase the CGX subscription.
3. Tap or click "I'd like to," then choose Request a refund.
4. Choose the reason for your refund request (e.g., "Subscription renewed without notice" or "Account was unused"), then click Next.
5. Select the CGX subscription from the list of your purchases.
6. Submit the refund request and wait for Apple's response, which typically takes 24 to 48 hours.
7. Check the status of your refund request on the same website.

If you purchased through Google Play:

1. Visit play.google.com and sign in with the Google account that purchased the CGX subscription.
2. Click your Profile picture in the top right corner.
3. Select Payments & subscriptions then Budget & order history.
4. Find the CGX subscription order and click Report a problem.
5. Select the option that best describes your situation and complete the form, clearly stating you want a refund.
6. Submit the form and wait for a decision, usually within one to four days.

If you purchased directly through the CGX website (cgx.tv):

1. Log in to your account on the CGX website.
2. Click your name at the top right corner and select Settings.
3. Go to the Subscription tab.
4. There is no direct refund flow publicly available, so you need to contact CGX support to request a refund:
• Email shopCGX@cgexchange.org or
• Call 1-800-572-0230 for customer service.
5. In your refund request, emphasize if your account was unused or that the subscription renewed without notification to increase chances of success.