Overview
Characters Unlimited designs and builds affordable animatronic characters like people, birds, animals, dinosaurs, and fortune teller machines. They have a wide selection of characters that can move, sing, talk, or just stand still, and everything is handmade in the U.S.A. They also make custom characters and penny machines. Their products are durable, come with a one-year warranty, and they even offer seasonal characters and animated bands. Basically, if you want a fun character for your business or event, they can create one for you!
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The information was pulled directly from the company's official website, which clearly states the types of products and services they offer. The description is simple and consumer-friendly, matching the requested tone.
How to Get a Characters Refund: Step by Step
If you purchased through the Characters Unlimited website directly:
- Locate your order confirmation email from Characters Unlimited and note your order and subscription details.
- Contact Characters Unlimited customer service by emailing their support email or using their contact form on the website.
- State explicitly that you are requesting a refund for your membership subscription, not just a cancellation.
- If they require cancellation before refund, confirm cancellation and follow their process promptly.
- Mention any relevant details like the subscription renewed without notice or the account was unused to strengthen your refund request.
- Keep a record of all communications and follow up if you do not receive a response within a reasonable time.
Tips and Tricks for Getting a Characters Refund
- Initiate the refund request early, ideally within the first few days of purchase when the issue is fresh.
- Be polite but firm in all communications to maintain goodwill while clearly stating your expectations.
- Document all interactions (emails, messages, receipts) to have evidence if escalation becomes necessary.
- Use clear, concise language explaining the reason for the refund without unnecessary emotion or detail.
- Request to speak to a supervisor if the initial customer service response is unhelpful.
- Escalate via social media channels like Twitter or Facebook if direct communication stalls; public visibility often prompts faster responses.
- Check your payment provider’s dispute policy and be prepared to file a chargeback or dispute if the retailer is uncooperative.
- Time your requests during business hours to get real-time responses rather than automated replies.
- Avoid making multiple refund requests simultaneously as this can confuse and delay processing.
- Highlight any policy inconsistencies you find on their site as leverage to reset negotiations.
- Mention past positive purchases or loyalty to appeal to their customer retention interests.
- Be patient but persistent, follow up regularly without being aggressive.
Why Do People Request Refunds from Characters
- Wrong item sent – customers receive an incorrect product.
- Defective goods – products arrive damaged or faulty.
- Apparel returns – allowed but must contact Characters Unlimited immediately with order details for instructions; only product price refunded, not shipping.
- No refunds for fortune telling, penny machines, and character payments – all related payments and deposits are explicitly non-refundable.
Characters Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address a recent billing issue with my account. It seems I was inadvertently charged for a product that I did not intend to purchase. After reviewing my order, I believe this charge was made in error.
I would appreciate your assistance in processing a refund for this accidental charge. Please let me know if you require any additional information from my end to facilitate this request.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Characters Refund Policy
Characters Unlimited generally has a no-refund policy for fortune cards, stickers, and magnets, with all sales being final unless an error occurred on their part. For apparel, refunds are processed within four weeks after the return is shipped, and shipping charges are non-refundable. Additionally, all payments for fortune telling machines, penny machines, and characters are non-refundable, with a 50% deposit required to start an order.
The Easiest Way to Get a Characters Refund
If you’re frustrated trying to get a refund from Characters—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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