Overview
Chess.com is an online platform where people can enjoy chess in many ways. You can play chess games against friends or other players from around the world in a friendly and safe space. It also offers puzzles to challenge your skills and learning tools to help you get better at the game. Besides playing and learning, you can watch live chess events and videos, follow chess news, and connect with other fans through social features. Overall, it's like a community for chess lovers to have fun, improve, and share their love for chess.
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The information was gathered directly from Chess.com's official about page, detailing the main services and features the platform offers to consumers, summarized in simple terms suitable for a general audience.
How to Get a Chess.com Refund: Step by Step
If you purchased through Credit Card or Direct Chess.com Payment:
- Go to the Chess.com website and log in to your account.
- Click the Help or Support button found on the site.
- In the help window, select 'Update or cancel my subscription'.
- Request a refund for your membership subscription from the support team.
- Note that refunds are available for first-time credit card or Android subscriptions within 30 days.
- If your subscription was auto-renewed without your intention, mention this to increase refund success.
If you purchased through Apple App Store (iTunes):
- On a web browser, go to Apple's problem reports page and log in with your Apple ID.
- Select the drop-down 'I'd like to…' and choose 'Request a refund'.
- Select Chess.com from your purchases.
- Choose the reason such as 'I didn't mean to buy this' or 'I didn't intend to renew my subscription'.
- Submit the refund request and wait for Apple's response.
- You can also request a refund through iTunes on Mac or PC by accessing your purchase history and selecting Report a Problem for Chess.com.
- Emphasize the unintended renewal or accidental purchase in your request for better success.
If you purchased through Google Play:
- Open a web browser and go to play.google.com.
- Click your Profile picture at the top right.
- Choose Payments & subscriptions, then Budget & order history.
- Find your Chess.com subscription order and click Report a problem.
- Select the option that best describes your refund reason.
- Complete the form stating you want a refund and submit it.
- If the purchase was within 48 hours, you may get a faster response; otherwise, contact Chess.com support for help.
- Mention if the subscription renewed without notice or was unused to strengthen your refund request.
If you purchased through Roku:
- Log in to your Roku account on the Roku website or device.
- Navigate to Manage subscriptions and find your Chess.com subscription.
- Roku refunds are generally not given; however, you can contact Roku Support to request a refund.
- In your contact message, emphasize unintentional purchase or dissatisfaction with the service to improve chances.
- Include subscription details and request cancellation if not already done.
How to Contact Chess.com
If you need assistance, here’s how you can get in touch with Chess.com support team:
Tips and Tricks for Getting a Chess.com Refund
- Request the refund within the 30-day money-back guarantee, as users cite this is the window when refunds are most likely approved.
- Go to chess.com/support and type 2request a refund2 in the chat—this can guide you through the process and sometimes escalate you beyond the bot.
- Keep your language clear, simple, and polite, explaining that the charge was unintended or a mistake (e.g., forgotten cancellation).
- Persist publicly by posting on Chess.com forums or Reddit to attract attention from staff who might escalate your case internally.
- Try contacting support repeatedly as initial attempts often lead to loops or bots; persistence in multiple channels (support chat, forums, Reddit posts) can pay off.
- Avoid aggressive or rude language as this may lead to support ignoring or closing your conversation.
- Timing matters: initiate refund requests as soon as you notice a charge to stay within refund eligibility and get faster responses.
- If the automated system ends the conversation abruptly, wait a day and try contacting again or escalate via public posts or social media.
- Email contact may not work effectively; relying on the official support page and public forum posts is recommended.
- Highlight your situation as a student or financial hardship when relevant, as some users report sympathy leading to refunds.
Why Do People Request Refunds from Chess.com
- Forgot to cancel free trial before the trial period ended and got charged.
- Accidental purchase of yearly membership instead of monthly or desired plan.
- Unauthorized or unexpected charges appearing on bank or payment accounts without clear notification.
- Difficulty canceling membership leading to unwanted charges.
- Subscription charged immediately upon clicking "start free trial" without proper user intent.
- Refund requests due to dissatisfaction with the service or product.
- Refunds related to cheating or abusive behavior are generally NOT given, but some request refunds when banned and dispute this.
- Issues with payment providers like Apple not allowing direct refunds via Chess.com requiring users to seek refunds through Apple.
- Technical or billing errors such as double charges or incorrect billing amounts.
Chess.com Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to discuss a billing issue I encountered with my account. I noticed an unexpected charge that I believe was made in error, and I would like to request a refund for this amount.
I have always enjoyed using Chess.com, but this experience has caused some dissatisfaction for me. I would greatly appreciate your assistance in resolving this matter and processing the refund at your earliest convenience.
Thank you for your attention to this issue.
Best regards,
Chess.com Refund Policy
Chess.com offers a 30-Day Money Back Guarantee for first-time credit card and Android subscriptions. However, refunds are not available for users banned from the site for violating terms, and iTunes subscribers must request refunds through Apple directly. Users seeking refunds should contact Chess.com's support team with their request.
The Easiest Way to Get a Chess.com Refund
If you’re frustrated trying to get a refund from Chess.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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