Overview
CHNGE is a sustainable fashion brand that makes clothing from 100% organic materials. They focus on creating high-quality products that last a long time and care about the environment and people. Their clothes are made in a Fairtrade factory that follows strict rules to protect workers and the planet. They recycle almost all the water used in making their clothes and hold special certifications for being eco-friendly. Basically, CHNGE helps people shop in a way that supports the environment and fair work practices.
Difficulty
12345678910
Easy Medium Very Hard
The description is based directly on the official information from CHNGE's website, which explains their commitment to sustainable materials, ethical production, and environmental responsibility in simple and clear language suitable for consumers.
How to Get a CHNGE Refund: Step by Step
If you purchased through Change.org direct membership:
- Log in to your Change.org account using the email linked to your membership.
- Click your name in the upper right corner and select "Settings".
- Select "Manage your Change.org Membership".
- Cancel your subscription if required to proceed with refund requests.
- If the membership is not found, try logging in with other emails or check household usage.
- If still not found, email help@change.org with the last 4 digits of your card, last payment date, and cardholder's name.
If you purchased through CHNGE.com direct purchases:
- For product purchases, start the return process within 50 days at https://chnge-nyc.returnrabbit.app/login.
- Follow the guided steps to return or exchange the item.
- For refund queries or assistance, email care@chnge.com with your order details.
Tips and Tricks for Getting a CHNGE Refund
- Contact support repeatedly using different channels like email and social media to increase chances of visibility.
- Use polite but firm language emphasizing dissatisfaction and citing consumer protection principles informally.
- Request escalation to a manager or supervisor if initial attempts are ignored or denied.
- Time your request strategically such as early in the week or during business hours when support is more responsive.
- Keep detailed records of all communications including dates, times, and names of representatives contacted.
- Leverage chargeback options on your credit card as a last resort if the company is unresponsive or refuses a valid refund.
- Highlight any defects or issues with the product in your communication to strengthen your case.
- Use community forum advice or examples to mirror effective phrases or strategies that worked for others.
- Avoid aggressive or rude language as it often leads to resistance from customer service.
- Be persistent but reasonable in follow-ups without overwhelming support staff.
Why Do People Request Refunds from CHNGE
- Bad customer support - Customers expect quick responses, and poor customer service is a major reason for refund requests.
- Wrong size or fit - Common in fashion and clothing items where products do not fit as expected or the wrong size is delivered.
- Wrong merchandise delivered - Receiving items that are different from what was ordered.
- Product quality issues - Items not meeting customer expectations in terms of quality or defectiveness.
- Change of mind - Customers deciding they no longer want the item after purchase.
- Promotional purchase confusion - Issues around final sale items or discounted items that are not eligible for returns.
- Return label issues - Lost returns or using labels not provided by CHNGE leading to non-refund situations.
- International sales finality - No returns or refunds for international orders causing complaints and refund requests ineligible for processing.
- Wardrobing or brief use return - Purchasing items to use briefly and then returning them, including digital wardrobing via social media.
CHNGE Refund Script
Script
Copy
Dear CHNGE Support Team,
I hope this message finds you well. I am writing to bring to your attention an issue with my recent billing. I noticed an accidental charge on my account that I did not authorize. I would appreciate your assistance in resolving this matter promptly.
Given the circumstances, I kindly request a refund for this charge. I have always valued the service provided by CHNGE and hope to continue using it without any further billing issues.
Thank you for your understanding and support. I look forward to your prompt response.
Sincerely,
[Your Name] [Your Email]
CHNGE Refund Policy
CHNGE's refund policy allows for returns or exchanges of unworn, unwashed items within 30 days of purchase. However, items purchased during promotional sales, discounted by 50% or more, or during Cyber Week are final sale and not eligible for refunds. International orders are also final, with no returns or exchanges accepted.
The Easiest Way to Get a CHNGE Refund
If you’re frustrated trying to get a refund from CHNGE—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
