Overview
Cigar Chief is an online shop where you can find a great selection of cigars from around the world, including authentic Cuban cigars. They offer cigars of the highest quality at guaranteed low prices. Besides cigars, they also sell cigar accessories like cutters, humidors, lighters, and cases. You can also get other tobacco-related products like nicotine pouches, vape, chewing tobacco, pipes, and shisha products. The site makes it easy to find what you want with helpful guides and a cigar finder tool, and they provide flat-rate shipping across Canada and the USA without extra taxes or duties. They aim to make buying cigars smooth and affordable with good customer support available.
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Based on the official about page of Cigar Chief, the summary covers the main products and services they offer, focusing on quality, price, authenticity, product range, and customer ease, which fits the task to explain it clearly to a consumer.
How to Get a Cigar Chief Refund: Step by Step
If you purchased through Cigar Chief directly on cigarchief.com:
- Email orders@cigarchief.com or call 1-877-526-2376 within 15 days of receiving your shipment to report the issue and request a refund.
- If instructed, return the product undamaged and in its original packaging as per the given return instructions.
- Wait for Cigar Chief to inspect the returned product and confirm the issue.
- Receive a refund or store credit on the returned item if approved; refunds take up to 10 business days to appear in your account.
- Note shipping costs are non-refundable, and refunds are not issued for used or damaged products.
If you purchased through Apple (iOS subscription):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Click or tap "I'd like to" and select "Request a refund."
- Choose the reason for the refund (e.g., subscription renewed without notice or was unused).
- Select the Cigar Chief subscription from your purchase list, then submit your request.
- Wait 24 to 48 hours for Apple to update you on your refund request status.
- If approved, wait for the refund to be processed back to your payment method.
If you purchased through Google Play (Android subscription):
- Visit play.google.com and sign in to your Google Account.
- Click your profile picture at the top right and select Payments & subscriptions > Budget & order history.
- Locate the Cigar Chief subscription order and click Report a problem.
- Select the option that best describes your refund reason, such as subscription renewed without notice or account unused.
- Complete the refund request form specifying you'd like a refund and submit it.
- Refund decisions typically come within one day but may take up to four days.
Email
The email is not available.
Tips and Tricks for Getting a Cigar Chief Refund
- Use email as the primary contact method and expect typically a 1-2 day response time if they respond.
- Make the subject line of your emails sound firm such as including phrases like "Dispute charge with credit card vendor if no response" to prompt a faster reaction.
- Document all communications to have a clear timeline if escalation is necessary.
- If ignored, mention that you will dispute the charge with your credit card company to encourage them to process a refund.
- Be persistent with follow-ups as some users report needing multiple emails or calls to get results.
- Escalate by phone calls but be prepared for long wait times or no answer. Several users reported long hold times or no direct connection to customer service.
- Highlight issues clearly — such as moldy cigars, missing items, or incorrect orders in your initial contact for clarity.
- Request a refund promptly within 15 days of receipt, but be aware that some users report delayed or slow refunds.
- Refer to your credit card company for chargebacks if the company remains unresponsive after multiple attempts.
- Avoid confrontational language but be direct and clear in your refund request to maintain professionalism and effectiveness.
- Timing matters—reach out quickly after delivery issues are found to increase chances of resolution.
- Be cautious with promises from the company like "faster shipping with higher shipping fees" as some users found it to be questionable.
Why Do People Request Refunds from Cigar Chief
- Items out of stock causing incomplete orders and requiring refunds for missing products.
- Shipping errors, including wrong orders being sent.
- Short shipping where not all ordered cigars are shipped.
- Receiving cheaper cigars than what was paid for, especially with expensive brands.
- Delays in exchanges or refunds and lack of communication from customer service.
- Lost shipments due to courier or company fault, leading to reship or refund.
- Refunds issued instead of store credit when requested.
- Long wait times and poor customer service causing dissatisfaction and refund requests.
Cigar Chief Refund Script
Script
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Dear Cigar Chief Support,
I am reaching out to address a billing issue I encountered with my recent order. It appears that I was accidentally charged for a product that I did not intend to purchase. Due to this oversight, I would like to request a refund for this charge.
I appreciate your prompt attention to this matter and look forward to resolving it swiftly.
Thank you for your understanding.
Best regards,
Cigar Chief Refund Policy
Cigar Chief's refund policy states that customers must contact them within 15 days of receiving their order if they encounter any defects or damage. Upon inspecting the returned product, a store credit or refund will be issued, with refunds potentially taking up to 10 business days to process; however, original shipping costs are non-refundable and refunds will not be granted for used or damaged products caused by the purchaser.
The Easiest Way to Get a Cigar Chief Refund
If you’re frustrated trying to get a refund from Cigar Chief—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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