Overview
CLEAR is a company that helps you move faster and easier through airports, sports stadiums, and other busy places by using a simple identity verification system. Instead of waiting in long security lines, you can use CLEAR's special lanes by confirming who you are with your face or fingerprints. They also offer services like helping with your bags and directions at the airport, perks like faster passport services, and easy TSA PreCheck enrollment. You can add your family members to your account and use their app to find CLEAR locations, track flights, and get faster entry at stadiums. CLEAR also helps with online identity verification for things like rideshare drivers or rental cars, making everyday experiences smoother and more secure.
Difficulty
12345
678910
Easy
Medium
Very Hard
This summary is based on detailed information from CLEAR's official site, which clearly lists their consumer-focused services like faster airport security, family account options, concierge help, perks, TSA PreCheck enrollment, sports stadium entry, and identity verification for other uses. The language is simplified for easy understanding.
How to Get a CLEAR Refund: Step by Step
If you purchased through CLEAR website (my.clearme.com):
- Sign in to your account at my.clearme.com.
- Select Billing and Membership from the left-hand menu.
- Click the right arrow next to CLEAR Plus Membership to view payment details and the next billing cycle.
- Choose Cancel Membership to begin the refund process, as cancellation is required to qualify for a refund.
- If you cancel within the first 60 days of your current membership charge, you will receive a full refund for that term but will lose access to CLEAR lanes immediately.
- If you need help during this process, select Chat with us to chat with the Digital Ambassador, Halo.
If you purchased through Apple (App Store):
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click or tap on "I'd like to" and select "Request a refund".
- Choose the reason for your refund request, such as subscription renewed without notice or unused account, then click Next.
- Select the CLEAR subscription from the list of purchases.
- Submit your refund request and wait 24-48 hours for an update.
- Optionally, check the status of your refund request on the same site after submission.
If you purchased through Google Play:
- Open the Google Play Store app or visit the website.
- Sign in with the Google account used to purchase the CLEAR membership.
- Go to Payments & subscriptions > Budget & order history.
- Find the CLEAR membership charge and select Request a refund or Report a problem.
- Choose a reason emphasizing unnoticed renewal or unused subscription to increase refund success.
- Submit the request and await Google Play's refund process.
How to Contact CLEAR
If you need assistance, here’s how you can get in touch with CLEAR support team:
Tips and Tricks for Getting a CLEAR Refund
- Cancel within the 60-day window to ensure eligibility for a full refund.
- Initiate cancellation promptly via email and keep written records of all communications.
- Use firm but polite language, emphasizing dissatisfaction and the desire for a prompt resolution.
- If you face delays or refusal, mention intention to file a chargeback to escalate urgency.
- Follow up persistently every few days until the refund is processed.
- Escalate to higher customer service tiers or supervisors if the frontline support is unhelpful.
- Avoid accepting offers of credit or extended trials as these may complicate the refund process.
- Time your cancellation strategically - some users suggest waiting to cancel just before the next billing if within the free trial or refund window.
- Check your bank or card statement regularly after approval, since refunds may take several business days to appear.
- If all else fails, resort to payment disputes through your credit card or bank as a last resort for non-responsive refunds.
Why Do People Request Refunds from CLEAR
- Canceling within 60 days: Customers can get a full refund if they cancel their CLEAR+ Membership within the first 60 days of charge.
- Trial cancellations: No charges if canceling before the end of the trial period.
- Appointment cancellations: Refunds given for appointments canceled at least 12 hours in advance.
- Repeated unauthorized charges: Customers report being charged repeatedly after canceling their membership.
- Unexpected or unauthorized credit card charges: Complaints of being charged before completing enrollment or without consent.
- Poor customer service: Difficulties in getting refunds, long wait times, and lack of response from customer support.
- Refusal of refunds outside 60-day window: Refund requests denied when outside the allowed cancellation window.
- Charges for loyalty members: Some were charged for memberships or renewals erroneously.
- Appointment cancellations within 12 hours: No refund for late cancellations.
CLEAR Refund Script
Script
Copy
Dear CLEAR Support Team,
I hope this message finds you well. I am writing to address a billing issue regarding an unexpected charge that has appeared on my account. It appears to be an accidental charge, as I did not authorize this transaction.
I would appreciate your assistance in resolving this matter by processing a refund for the incorrect amount as soon as possible. Thank you for your understanding and prompt attention to this issue.
Best regards,
[Your Name]
CLEAR Refund Policy
The refund policy for CLEAR states that if you cancel your CLEAR+ Membership within a 60-day period from the date you were charged, you are entitled to a full refund for that term. After 60 days, you can cancel your membership, but a refund will not be issued, and your account will simply not renew at the end of the current term. Additionally, if you are on a trial, you won't be charged if you cancel before the last day of the trial.
The Easiest Way to Get a CLEAR Refund
If you’re frustrated trying to get a refund from CLEAR—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
