Overview
Cleeng is a company that helps businesses manage their digital subscriptions and billing in a simple and smooth way. They offer a platform where companies can handle subscribers across websites, mobile apps, and more, all in one place. Cleeng makes it easier for businesses to offer different pricing, keep customers happy with smart customer care, and prevent customers from leaving by using data and predictions. They also handle payments, taxes, and legal stuff globally so businesses don’t have to worry about that. In short, Cleeng’s main service is making subscription management easy and helping businesses grow by keeping their customers engaged and happy.
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The description is based on the main services and features listed directly on Cleeng's official website, summarized in simple and clear language suitable for a general consumer audience.
How to Get a Cleeng Refund: Step by Step
If you purchased through Cleeng direct on cleeng.com:
- Go to the Cleeng website and start a chat with the Cleeng virtual assistant to request a refund.
- Provide details about your purchase and the reason for the refund. Use reasons such as duplicate purchases, canceled or streaming-issue live pay-per-view events, missing video content, or misleading content description.
- Note that refunds are not available for subscription payments if not canceled before the first payment, or for change of mind or accidental purchases.
- Refund requests for Live PPV must be made within 48 hours of the event.
- After submitting the request, Cleeng performs a review and forwards it to the broadcaster for final decision.
- Expect notification within 24 to 72 hours if the refund is rejected.
- If you filed a dispute through your bank or PayPal, contact them directly for refund status as Cleeng will no longer be involved.
Phone
The phone is not available.
Tips and Tricks for Getting a Cleeng Refund
- Act quickly: Initiate refund requests as soon as possible, ideally before event ends or refund window closes.
- Use clear, polite but firm language: Emphasize the issues faced, such as stream failures or lack of access, without being rude.
- Document everything: Keep screenshots, emails, and chat transcripts to support your claim.
- Request escalation: If initial support response is unsatisfactory or absent, ask to escalate your complaint to higher management or a supervisor.
- Follow up persistently: Regularly check in on your refund request status until resolved.
- Reference missed deadlines tactfully: If support responds after refund period, highlight that the late response affected your ability to request a refund.
- Highlight customer dissatisfaction: Politely express disappointment and threat of not using or recommending the service again.
- Leverage social proof: Mention other users facing similar issues to strengthen your case.
- Use multiple contact channels: Try support chat, email, social media, or forum posts to get attention.
- Be precise and concise: Provide all relevant details (order number, email, problem description) without unnecessary information.
Why Do People Request Refunds from Cleeng
- Duplicate purchases made using multiple registration/login credentials
- Live Pay-per-View event cancelled by the Broadcaster
- Streaming issues affecting more than 80% of the Live PPV event (no sound, or poor sound & video quality)
- Missing Video on Demand content not published by the Broadcaster
- Misleading content description that did not relate to the actual content of the video
Cleeng Refund Script
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Dear Cleeng Support Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. It appears that I was accidentally charged for a service I did not intend to purchase. I believe this may have been an oversight, as I was not aware of an active subscription under my account.
I kindly request a refund for this charge, as I am dissatisfied with this experience. I appreciate your prompt attention to this matter and look forward to resolving it soon.
Thank you for your understanding.
Best regards,
Cleeng Refund Policy
Cleeng's refund policy allows for refunds under certain conditions such as service unavailability, severe service disruptions, or missing digital content not provided as advertised. However, refunds are not granted for accidental purchases, personal reasons, subjective dissatisfaction, or failure to cancel subscriptions before the next billing cycle. Refund requests must be submitted for review by Cleeng's Customer Success team.
The Easiest Way to Get a Cleeng Refund
If you’re frustrated trying to get a refund from Cleeng—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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