Overview
Cleo AI is like a smart money buddy that helps you get better with your finances in a simple and friendly way. It helps you save more money, manage your budget, build good credit, and create healthy money habits. Cleo gives you easy-to-understand advice tailored just for you, showing you what you earn, what you owe, and what you can spend. It can spot trends in your spending, suggest ways to save, help cut down on subscriptions, and even assist you in planning for the future like retirement. It’s super quick to start using Cleo, and it’s all about helping you take control of your money without the confusing financial jargon or sales pressure from banks.
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The description is based directly on information from Cleo AI's official website at web.meetcleo.com, which clearly outlines the main services in simple terms: saving, budgeting, credit building, personalized financial advice, spending insights, and future planning. The language and services are summarized in an easy-to-understand way suitable for consumers.
How to Get a Cleo AI Refund: Step by Step
If you purchased through web.meetcleo.com (Cleo AI subscription):
- Open the Cleo mobile app or visit web.meetcleo.com.
- If you are within 27 days of initially signing up for the subscription (the Grace Period), you are eligible for an automatic refund.
- To request a refund within this Grace Period, you must first cancel your subscription.
- To cancel, either type “cancel” in the Cleo mobile app or send an email with “cancel” to team@meetcleo.com.
- After cancellation within the Grace Period, the subscription fee will be refunded automatically within four (4) working days.
- If you opened a Credit Builder Card, took a cash advance, or deleted your Cleo account without unsubscribing, the Grace Period ends and no refund will be processed.
- Refunds are not available after the 27-day Grace Period.
- For any refund or cancellation related queries, always contact team@meetcleo.com.
How to Contact Cleo AI
If you need assistance, here’s how you can get in touch with Cleo AI support team:
Tips and Tricks for Getting a Cleo AI Refund
- Unsubscribe first to stop ongoing charges before requesting a refund.
- Dispute the charge with your bank if Cleo charges you after cancellation; banks often remove such charges if found invalid.
- Send persistent, clear, and firm emails to Cleo’s customer support to escalate the issue; multiple follow-ups may be necessary.
- Use assertive language indicating you will dispute charges with your bank and escalate to consumer protection if refund is not processed.
- Request refund within 1 month of subscription as earlier cancellations have better success for full refunds.
- Highlight any unexpected fees such as NSF fees caused by Cleo’s charges, as banks may reverse these after refund processing.
- Escalate through customer support layers if initial support delays or denies the refund; mention demanding supervisor review if needed.
- Be aware of timing delays; refunds and fee reversals may take several days to weeks after communication escalation.
- Document all communications with timestamps to support your case during disputes.
- After refund confirmation, verify bank reversal of any associated fees to avoid further financial damage.
Why Do People Request Refunds from Cleo AI
- Unrecognized or fraudulent charges: Users report being charged without using the app or without their consent, often due to fraudulent activity on their payment methods.
- Unexpected subscription fees: Customers get surprised by recurring subscription charges, sometimes not realizing they signed up or forgetting about them.
- Errors in billing: Some users experience erroneous drafts of payments larger than intended.
- Lack of service use but still charged: Complaints about being charged despite not actively using the app or its services.
- Unauthorized cash advances: Some may request refunds when charged for cash advances they did not approve or request.
- Subscription cancellations and refund policies: Refund requests often arise when users cancel subscriptions, especially within a short period, and seek refunds.
- Issues with account deletion: Users find it difficult to trace transactions or get refunds after account deletion due to permanent erasure of transaction data.
- Payment misdirection: Complaints include payments sent to wrong recipients like relatives or spouses, which cannot be refunded due to policy.
Cleo AI Refund Script
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Hello Cleo Support,
I hope this message finds you well. I am writing to address a recent billing issue with my Cleo subscription. I noticed an accidental charge that I did not authorize, and I would like to request a refund for this amount. I am disappointed as I did not expect this situation.
I appreciate your prompt attention to this matter and look forward to your assistance in processing my refund.
Thank you!
Cleo AI Refund Policy
Cleo AI's refund policy allows users to receive a refund of the Subscription Fee if they cancel their subscription within a 27-day grace period from signup. After this grace period, the Subscription Fees become non-refundable, and users may need to complete specific actions such as opening a Credit Builder Card or canceling their account to avoid terminating the grace period.
The Easiest Way to Get a Cleo AI Refund
If you’re frustrated trying to get a refund from Cleo AI—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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