Overview
Close is a simple and easy-to-use sales tool made for small businesses and startups. It helps people manage their sales by putting calls, emails, follow-ups, and sales tracking all in one place. It also automates boring tasks like logging calls and setting reminders so you can spend more time selling. Close combines all communication tools you need, so you don't have to juggle different apps. It's designed to be quick to learn and use, even if you're not tech-savvy. They offer useful extras like call assistants and helpful guides, plus a free trial to get started. Basically, Close helps small teams sell more, faster, and easier without the fuss.
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The description is based on information directly from Close's official website, which explains their services in clear, simple terms that fit the target audience of consumers looking for an easy sales tool for small businesses.
How to Get a Close Refund: Step by Step
If you purchased through Close.com directly:
- Email support@close.com from the email associated with your Close subscription.
- In your email, politely request a refund for the recent charge, emphasizing any of the following if applicable:
- The subscription renewed without your notice.
- Your account was unused during the billing period.
- You encountered technical or service issues.
- Include your Close account details such as the subscription email and invoice or transaction ID to expedite processing.
- Wait for a response from Close support, which operates Monday to Friday, 9AM to 7PM ET.
- If you do not receive a timely response, send a polite follow-up referencing your original email and refund request.
Tips and Tricks for Getting a Close Refund
- Be polite but firm: Use respectful language and maintain a calm tone while clearly stating your refund request.
- Document everything: Keep copies of all communications, receipts, and transaction details to reference in your claims.
- Escalate strategically: If initial customer service doesn't respond or refuses, ask to speak with a supervisor or higher authority.
- Leverage timing: Request refunds early if possible, ideally during or right after the billing cycle when subscriptions renew.
- Use social proof: Mention that other customers have successfully obtained refunds if you find relevant community discussions.
- Mention potential complaints: Politely mention that you may escalate the issue through payment providers or consumer protection agencies if needed.
- Polish your language: Use clear, concise, and professional language focused on resolution rather than emotion or blame.
- Follow up regularly: Send reminders and follow-up messages to keep your request active until resolved.
- Request confirmation: Ask for confirmation in writing once the refund is approved.
- Consider chargebacks cautiously: Use chargebacks as a last resort after exhausting other options.
Why Do People Request Refunds from Close
- Difficulty canceling trial subscriptions leading to unexpected charges.
- Forced use of new lead-page causing a drop in productivity.
- Missing crucial functions that users expected or needed.
- Frequent bugs affecting usability and reliability.
- High latency and increased loading times making the software cumbersome.
- Poor user interface with lack of overview in dropdowns and overall cumbersome navigation.
- Unhelpful customer support responding with templates instead of personalized help.
- Account access issues such as active accounts being blocked or inaccessible.
Close Refund Script
Script
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Dear Close Support Team,
I hope this message finds you well. I am reaching out regarding a recent billing issue that has come to my attention. I noticed an accidental charge on my account that I did not intend to authorize. Unfortunately, this has led to some dissatisfaction with my current experience using your service.
I kindly request a refund for this charge, as I believe this would be a fair resolution to the situation. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
[Your Name]
Close Refund Policy
Close.com's refund policy states that all fees are non-refundable, excluding applicable taxes. However, if Close terminates your account without cause and you have paid for a fee-bearing service, they will refund the prorated, unearned portion of any prepaid amount.
The Easiest Way to Get a Close Refund
If you’re frustrated trying to get a refund from Close—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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