How to Get a CNN Refund

If you purchased through CNN.com:

1. Identify the unexpected charge or billing concern on your bank or card statement related to CNN subscription.
2. Visit the CNN Help Center or contact CNN customer support directly through their website for assistance with billing concerns.
3. Explain the specific billing issue without requesting a refund upfront, to receive guidance on potential resolution.
4. If advised to proceed with a refund request, follow CNN support instructions carefully.

If you purchased through Apple:

1. Open a browser and go to reportaproblem.apple.com.
2. Sign in with your Apple ID associated with the CNN subscription.
3. Click on "I'd like to," then select "Request a refund."
4. Choose the reason for your refund request from the list, then click Next.
5. Select the CNN subscription purchase from the list of your recent purchases, then click Submit.
6. Optionally, you can cancel your subscription from your Apple device by going to Settings, tapping your Apple ID, selecting "Subscriptions," then choosing your CNN subscription.
7. Wait 24 to 48 hours for Apple to respond about your refund request status.
8. If approved, expect the funds returned to your original payment method within additional processing time.

If you purchased through Google Play:

1. Go to play.google.com using a desktop or mobile browser.
2. Click your profile picture at the top right, then select "Payments & subscriptions" followed by "Budget & order history."
3. Locate your CNN subscription order and click on "Report a problem."
4. Select the option that best describes your issue and clearly state that you want a refund.
5. Complete the provided form and click "Submit."
6. Wait for a decision, which typically arrives within 1 to 4 days.
7. If you do not see the order, verify you are signed in with the correct Google Account or contact the app developer for additional help if needed.

If you purchased through Roku:

1. Note that Roku states all content and subscriptions purchased directly through Roku are generally non-refundable.
2. If you believe there is an exceptional issue, go to my.roku.com and sign in.
3. Navigate to the "Manage your subscriptions" section.
4. Locate the CNN subscription and choose to cancel it if you want to stop further charges.
5. Contact Roku customer support via their website to explain the billing issue and request a refund consideration.
6. When contacting support, mention that the charge was unexpected or that the subscription was unused to increase chances of refund approval.