Overview
Constant Contact is a company that helps people and small businesses easily connect with their customers through digital marketing. They offer simple tools to create and send emails, texts, and social media posts to find new customers. You can also promote events, sell products online, and use automated tools to send timely messages. They have ready-to-use email templates, apps that work together, and help you grow your contact list. If you want extra help, you can get support from their marketing experts who can design emails and manage your campaigns for you.
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The information was gathered directly from the official Constant Contact website where their services are clearly described in straightforward language suitable for consumers.
How to Get a Constant Contact Refund: Step by Step
If you purchased through Constant Contact direct billing:
- Call the Constant Contact Billing Team at 877-358-5969.
- Request to speak with a Billing Support Specialist.
- Inform them that you want a refund for your membership, subscription, or bill.
- If you have not already, cancel your account during the call, as cancellation is required to request a refund.
- Use the angle that you want a refund within the 30-day money-back guarantee or that the subscription was renewed without your notice.
- Wait for confirmation from the Billing Team that the refund has been processed; it may take some time for the refund to post to your bank or credit card.
Email
The email is not available.
Tips and Tricks for Getting a Constant Contact Refund
- Export your contact list before initiating the refund process, as your account closes immediately upon refund request.
- Call the billing department directly at 855-229-5506, Monday through Friday, 8 a.m. to 8 p.m. ET; virtual assistants cannot process cancellations or refunds.
- Be clear and explicit in requesting the refund and account cancellation during the call with a billing specialist.
- Be prepared for retention offers during the call, and have firm reasons ready for why you are cancelling.
- Request written confirmation of the cancellation and refund details from the billing specialist to avoid follow-ups.
- Follow up with customer support if refund confirmation takes longer than expected, as it may not be immediate.
- Timing matters: Call during business hours to ensure you reach a live billing specialist quickly without delays from voicemail or support tickets.
- Escalate politely if needed; if you experience resistance, ask to speak to a supervisor or higher-level billing support to reinforce your refund request.
Why Do People Request Refunds from Constant Contact
- Difficulty cancelling service as customers must call to cancel; no online option exists.
- Unresponsive customer service with multiple calls and voicemails ignored.
- Billing after cancellation attempts with charges continuing for months.
- Refund delays or denials initially not offered without escalation.
- Unauthorized or unnotified plan changes leading to unexpected charges.
- Significant billing increases without prior notification or consent.
- Frustration leading to BBB complaints often required to get refunds or issue resolution.
- Business closures leading customers to request refunds for unused service periods.
- Service quality issues causing dissatisfaction and refund requests.
Constant Contact Refund Script
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Dear Constant Contact Support,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently with my account. I noticed an accidental charge that I believe was made in error, and I am dissatisfied with the outcome.
Could you please assist me in processing a refund for this charge? I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your help!
Best regards,
Constant Contact Refund Policy
Constant Contact offers a 30-day money-back guarantee, allowing customers to get a full refund if they cancel their plan within the first 30 days after the initial payment. After this period, no refunds are provided, and if the account balance reaches zero, it will automatically renew unless canceled.
The Easiest Way to Get a Constant Contact Refund
If you’re frustrated trying to get a refund from Constant Contact—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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