Overview
Continued.com offers online continuing education courses for professionals in various fields like therapy, education, social work, and more. You get unlimited access to a big library of courses for a whole year, and you can learn anytime, anywhere, on any device. The courses come in different styles to fit how you learn best, and the pricing is affordable with no extra fees for taking more courses. Continued.com also helps keep track of your completed courses and credits, making it easy and stress-free to stay on top of your professional development needs.
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The information was gathered directly from the official Continued.com website, which clearly describes the company's main services in simple and consumer-friendly language. The details about unlimited access, multiple professions, course formats, pricing, and credit tracking are all highlighted there.
How to Get a Continued Refund: Step by Step
If you purchased through Continued.com website:
- Log in to your account at continued.com.
- Go to the Account Settings page and navigate to the Billing section.
- Locate your recurring subscription payment.
- Submit a refund request by contacting Continued customer service directly via their support phone number (866-688-6554 or 866-419-0818).
- When contacting customer service, mention that your subscription was renewed automatically without your notice or emphasize that you have not used the membership after renewal to strengthen your refund request.
- If cancellation is required before requesting a refund, cancel your subscription from the Billing section to stop further charges.
Tips and Tricks for Getting a Continued Refund
- Open a support ticket immediately citing the unwanted automatic renewal explicitly.
- Use polite but firm language emphasizing misunderstanding about subscription auto-renewal.
- Request confirmation of refund approval in writing to have documented proof.
- Ask for a partial refund if full is denied as a compromise to escalate the conversation.
- Follow up persistently every few days if no reply or refund status update is received.
- Use the escalation path by requesting to speak to or email a supervisor or manager if initial support is unresponsive.
- Time your refund request within a few days post-renewal to increase chances of success.
- Reference your customer loyalty or usage history to appeal for goodwill refund.
- Document all communication including dates, names, and responses, in case of further dispute.
- Consider sharing your experience publicly on forums to encourage a quicker resolution.
Why Do People Request Refunds from Continued
- Dissatisfaction with course content - Customers may feel the course content does not meet their expectations.
- Failure to achieve promised results - Learners may request refunds if they do not see the expected outcomes from the course.
- Feeling misled by unrealistic promises - When marketing overpromises, customers want refunds upon realization.
- Initial cautiousness or uncertainty - Some customers buy with hesitation and later decide to request refunds.
- Lack of engagement or course completion - Refunds may happen if students do not fully engage or complete the material.
- Trying to access content for free - Abuse of refund policies by users aiming to get course content without payment.
- Refund policy confusion or leniency - Policies that are too lenient may increase refund requests, whereas strict policies might deter genuine requests.
- Refund requests after expiration of refund window - Customers may ask for refunds beyond the allowed time limits.
- Mismatch with customer needs or profile - Refunds can result if the course isn't suitable for the customer's requirements.
- Inadequate customer support or technical issues - Problems with access, navigation, or support might drive refund requests.
Continued Refund Script
Script
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Dear Continued Support Team,
I hope this message finds you well. I am writing to address a billing issue I've encountered with my account. It appears that I have been charged for a service that I did not intend to purchase. I believe this may have been an accidental charge, and I am quite dissatisfied with this situation.
I kindly request a refund for this charge at your earliest convenience. I appreciate your assistance in resolving this matter and look forward to your prompt response.
Thank you for your attention to this issue.
Best regards,
Continued Refund Policy
Continued.com offers a refund policy allowing users to cancel their subscription within thirty days of their renewal payment for a full refund. After this period, no refunds will be issued if cancellation occurs or if services have been utilized during the renewal term.
The Easiest Way to Get a Continued Refund
If you’re frustrated trying to get a refund from Continued—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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