Overview
Coterie is a company that offers premium baby care products, mainly focusing on high-quality diapers and baby wipes. Their diapers are designed to prevent leaks, blowouts, and diaper rash, while their wipes are made with 99% purified water and a few clean ingredients, making them gentle for babies. They also provide easy-change diaper pants and specialty items like flushable wipes and swim diapers. Coterie offers a convenient subscription service where parents can get diapers and wipes delivered to their door every month, with discounts and free shipping. Their products are tested for safety and are eco-friendly, aiming to give parents peace of mind and a better diapering experience. They also have gift options like newborn gift sets, which are popular for baby showers.
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The information was directly gathered from the company's official website, which clearly lists their product offerings and services in simple terms suitable for consumers, emphasizing their commitment to safety, quality, and convenience with subscription delivery options.
How to Get a Coterie Refund: Step by Step
If you purchased through credit or debit card on coterie.com:
- Log into your account on coterie.com.
- Navigate to your Account page and find your subscription details.
- Locate the billing or payment section where your card information is displayed.
- Email customer support at hello@coterie.com with a clear request for a refund, specifying the subscription or charge you want refunded.
- In your message, mention that the subscription renewed without notice or that you have not used the service to improve the chance of approval.
- Wait for a response from customer support and follow any instructions they provide to complete the refund process.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Activity section to find the payment to coterie.com.
- Select the transaction and click on Report a problem.
- Follow the prompts to file a dispute or request a refund for the subscription charge.
- In your message, state that you did not use the service after the charge was applied or the subscription renewed unexpectedly.
If you purchased through Google Pay or Shop Pay:
- For Google Pay, open the Google Pay app or visit pay.google.com.
- Sign in and find the transaction with coterie.com.
- Click on the transaction and choose the option to request a refund or report an issue.
- For Shop Pay, log into your Shopify account used at coterie.com if applicable.
- Navigate to your orders and locate the coterie.com charge.
- Use the provided options to start a refund request or contact support.
- When contacting either, mention the subscription was unused or renewed without notification to strengthen your case.
How to Contact Coterie
If you need assistance, here’s how you can get in touch with Coterie support team:
Tips and Tricks for Getting a Coterie Refund
- Be specific and detailed about product issues like rashes, gel balls, or smells to get Coterie's attention.
- Contact customer service promptly when issues arise, showing you are a serious and concerned buyer.
- Emphasize the impact of the defective product on your child or family to evoke empathy.
- Request a full refund or replacement clearly, especially if you have unopened boxes.
- Be prepared for a return but express the inconvenience of shipping large boxes back, especially with children at home.
- Keep a record of your purchase history and communication with the company for stronger arguments.
- Use polite but firm language—balance friendliness with assertiveness.
- Escalate by asking to speak with a supervisor if initial customer service is unhelpful.
- Timing matters: reaching out quickly after receiving the product increases chances of success.
Why Do People Request Refunds from Coterie
- Subscription service issues: Problems with multiple shipments of diapers and wipes not arriving as expected, missing scans by UPS, replacement packages not arriving, and poor customer service responsiveness.
- Product quality issues: Diapers causing diaper rash or skin irritation.
- Size problems: Diapers not fitting well, leading customers to request exchanges or refunds for different sizes.
- Product performance complaints: Diapers not being absorbent enough, leading to leaks and blowouts, resulting in dissatisfaction and refund requests.
- Return policy constraints: Customers returning items within the allowed time frame due to dissatisfaction, or inability to get refunds if items are returned late or not in original packaging.
- Shipping and delivery issues: Damaged packages or lost goods during transit prompting refund requests.
- False advertising claims: Customers feeling misled by product claims influencing refund requests.
Coterie Refund Script
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Hello Coterie Team,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent transaction. I noticed an accidental charge on my account that I believe was made in error. I am disappointed as I expected a different outcome based on my previous experiences with your service.
Could you please assist me in processing a refund for this charge? I appreciate your help in resolving this matter promptly.
Thank you for your attention to this issue.
Best regards,
Coterie Refund Policy
Coterie's refund policy states that they are unable to accept returns at this time. However, if a customer receives a size that is too small, they may apply the cost of any unopened packs towards a future order, while also encouraging customers to donate or gift any unopened packs they do not need.
The Easiest Way to Get a Coterie Refund
If you’re frustrated trying to get a refund from Coterie—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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