Overview
Coursera is an online learning platform that partners with top universities and companies to offer easy and affordable access to courses, hands-on projects, certificates, and even degree programs. It's designed to help people learn new skills and grow their careers from anywhere in the world. Whether you're looking to pick up a new hobby, get job-ready, or earn a degree, Coursera has a ton of options to help you learn at your own pace, all from trusted institutions. They've made learning accessible to millions of people worldwide.
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The description is based on Coursera's official website which explains their main services offered to individual learners, including courses, certificates, projects, and degree programs from universities and companies globally. The language has been simplified for consumer understanding.
How to Get a Coursera Refund: Step by Step
If you purchased through Coursera.org (direct payment):
- Log in to your account on Coursera.org from a web browser (do not use the mobile app).
- Click on your profile icon and select My Purchases from the dropdown menu.
- Locate the course or Coursera Plus subscription you want a refund for.
- Under the Refund Deadline column next to your purchase, click the Get Refund button.
- If you do not see the Get Refund option, it means the refund deadline (usually within 14 days of payment) has passed and a refund cannot be requested.
- The refund request is processed automatically; no additional information is needed.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to access Apple ID settings.
- Tap Subscriptions.
- Find your Coursera subscription in the list and tap it.
- At the bottom, tap Report a Problem or open the Report a Problem website via Apple (https://reportaproblem.apple.com/).
- Follow the prompts to request a refund, emphasizing that your Coursera subscription automatically renewed without your knowledge and you did not use the account.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Tap Payments & subscriptions then Subscriptions.
- Select your Coursera subscription.
- Tap Cancel subscription if you have not already; cancellation may be required to refund.
- Tap Request a refund or Report a problem (you may be redirected to the Google Play website).
- Explain that the subscription renewed unexpectedly and you did not use it.
How to Contact Coursera
If you need assistance, here’s how you can get in touch with Roku support team:
Tips and Tricks for Getting a Coursera Refund
- Act quickly: Request your refund within the initial 14-day refund window; delays reduce chances.
- Keep evidence: Save all emails, screenshots, and communications as proof of refund requests and policy references.
- Use friendly, clear language: Politely cite the 14-day refund policy and express understanding but firmly request refund processing.
- Escalate if needed: If initial support closes the case or is unresponsive, reopen the ticket or send follow-up emails asking for escalation.
- Mention timing: Remind them that it's been over the stated 7-10 business days post-approval to create urgency.
- Leverage chat support: Sometimes live chat agents can escalate faster than email or forms.
- Request confirmation: Ask for written confirmation that refund processing has started to keep track.
- Be persistent: Multiple polite follow-ups often help, as some refunds are delayed or initially ignored.
- Refer to subscription vs. renewal: Some users noted refunds are easier on first purchases, so specify your case clearly.
- Timing of cancellation: Cancel subscriptions immediately after refund requests to avoid further charges.
- Escalation path: Ask customer service to escalate to a supervisor or higher authority if stuck.
Why Do People Request Refunds from Coursera
- Course content does not meet expectations
- Technical difficulties accessing the course
- Unaware of automatic subscription renewals
- Personal circumstances preventing course completion
- Misleading refund policies and subscription terms
- Dissatisfaction with course quality or instructor
- Courses cancelled or dropped within the refund period
- Multiple refunds requested for the same subscription
- Financial reasons or change of mind
- Cancellations due to misleading marketing or false promises
Coursera Refund Script
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Dear Coursera Support,
I hope this message finds you well. I am writing to request a refund for a recent charge that was applied to my account. Unfortunately, I was charged for a course that I did not intend to enroll in, resulting in a misunderstanding regarding the billing process.
I have enjoyed your platform previously, but this experience has left me dissatisfied. Given the circumstances, I kindly ask that you process a refund for this charge at your earliest convenience.
Thank you for your attention to this matter. I appreciate your help and look forward to resolving this issue promptly.
Best regards,
[Your Name]
Coursera Refund Policy
Coursera's refund policy allows learners to request a refund for individual course purchases and Coursera Plus subscriptions within 14 days of payment. After this period, no refunds will be issued for past payments, but users can cancel subscriptions to stop future charges.
The Easiest Way to Get a Coursera Refund
If you’re frustrated trying to get a refund from Coursera—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargbeack
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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