Overview
Craftsy is a friendly online platform where you can learn and enjoy lots of different creative hobbies. They offer over 2,000 easy-to-follow classes in things like quilting, knitting, baking, cooking, painting, photography, and many more. You can watch videos, follow patterns, join live tutorials and events, and even connect with other people who love crafting too. They also have a community where you can share your projects and get inspired by others. The best part is you can try out Craftsy with a free trial and use it on your phone or tablet through their app.
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The description is based on detailed information directly from Craftsy's official website about their services, including the range of classes, videos, live events, community features, and accessibility options, all explained in simple, consumer-friendly terms.
How to Get a Craftsy Refund: Step by Step
If you purchased through Craftsy.com directly:
- Log in to your account at Craftsy.com.
- Navigate to the account or membership settings to confirm your current subscription details.
- To request a refund, email craftsy@program-director.net with the subject line stating your refund request.
- In the email, clearly mention that your subscription was auto-renewed without prior notice and emphasize if you have not used the membership since the renewal.
- Include your account details, the date of the charge, and the transaction amount in the email.
- If you do not receive a response within 3 business days, send a polite follow-up email referencing your previous message.
- Optionally, you may call their customer service at 1-888-891-7203 to expedite the refund request process. When on the call, mention that you want a refund because the renewal charge came too early and without notice.
If you purchased through Apple (iTunes) subscriptions:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top.
- Tap Subscriptions.
- Find and select your Craftsy subscription.
- Tap Report a Problem or Report an Issue.
- Choose the option for refund request and specify that the subscription renewed without your awareness.
- Use messaging such as "The subscription auto-renewed without prior notice and the account was unused."
- Submit the refund request and wait for Apple's response.
If you purchased through Google Play subscriptions:
- Open the Google Play Store app on your Android device.
- Tap your profile icon and then Payments & subscriptions.
- Select Subscriptions.
- Find and select your Craftsy subscription.
- Tap Report a problem.
- Choose Request a refund and specify that the subscription renewed without notice and was not used afterwards.
- Submit the request and await a response from Google Play.
Tips and Tricks for Getting a Craftsy Refund
- Cancel your subscription well before the renewal date and immediately remove billing info to prevent unwanted charges.
- Call Craftsy customer service directly at 1 (888) 891-7203 instead of relying on email or website cancellation, as those often don't work.
- Use firm but polite language emphasizing you canceled before the renewal and expect a refund for any unauthorized charge.
- Escalate by mentioning potential credit card disputes if the refund is not processed.
- Disable preauthorized payments in PayPal if you use PayPal for Craftsy payments and notify Craftsy of the cancellation.
- Monitor your payment method accounts closely around renewal time to catch any early or double charges.
- Contact your credit card company to dispute charges if Craftsy customer service is unresponsive or refuses a refund.
- Leverage social media complaints on platforms like Twitter or Facebook to get faster responses from Craftsy support.
- Timing your refund request immediately after the accidental or unauthorized charge increases chances of success.
- Be persistent and document all communications with Craftsy, including dates, times, and representative names whenever possible.
Why Do People Request Refunds from Craftsy
- Unauthorized or unexpected charges for annual or premium memberships.
- Auto-renewal without consent leading to surprise billing.
- Unhelpful or unresponsive customer service when seeking refunds.
- Requests for refunds denied, with store credit offered instead.
- Charges occurring even when the membership had expired or was canceled.
- Billing to accounts of deceased persons with no refunds issued.
- Forgetting about the subscription and being charged again unintentionally.
Craftsy Refund Script
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Dear Craftsy Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue I recently encountered. It appears that I was accidentally charged for a subscription that I did not intend to renew.
I appreciate the value Craftsy offers, but I am currently dissatisfied as this charge was unexpected. I kindly ask for your assistance in processing a refund for this transaction at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Craftsy Refund Policy
Craftsy allows refunds for classes if requested within 30 days of purchase, provided that the class has been completed less than 50% and hasn’t been previously canceled. They offer a 100% satisfaction guarantee, enabling customers to try a class risk-free, and customers can contact support to request a refund if their expectations are not met.
The Easiest Way to Get a Craftsy Refund
If you’re frustrated trying to get a refund from Craftsy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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