Overview
D-ID is a company that lets you bring photos and videos to life using AI technology. You can create AI avatars that look and move like real people just from a photo or video. These avatars can talk, tell stories, or even help with things like marketing videos, online learning, or customer support. There's also a feature that can translate videos into multiple languages automatically, so you can reach more people. They have a simple app and tools that work with popular platforms like PowerPoint and Canva, making it easy to use for anyone. Essentially, D-ID helps you turn still images into lively videos that feel personal and engaging, like having a digital version of yourself or someone else that can interact and communicate.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on the main services and features listed on D-ID's official website, avoiding technical jargon to make the explanation easy to understand for a general consumer audience.
How to Get a D-ID Refund: Step by Step
If you purchased through D-ID direct billing:
- Email the D-ID support team at support@d-id.com requesting a refund for your subscription or membership.
- Include important details in your email:
- Your account email or user ID used on D-ID.
- The payment date and amount you were charged.
- State that you have not used the credits allotted to you for that month, if applicable.
- Mention if the charge was accidental, such as renewing after cancellation or being charged annually instead of monthly.
- Be clear and concise, emphasizing that you are requesting a refund for the specific charge and expect a prompt resolution.
- Wait for the support team to process your refund, they typically respond by email.
Tips and Tricks for Getting a D-ID Refund
- Contact support swiftly via email or chat right after the purchase or mistake is realized to show urgency.
- Be polite but firm in your language, clearly state the issue, and specify the refund amount or cancellation needed.
- Explain the mistake transparently, such as accidental annual payment instead of monthly, to build credibility.
- Request escalation politely if initial support responses are slow or unhelpful, asking to speak with a supervisor or manager.
- Document all communications for evidence and escalate over time if necessary.
- Use timing to your advantage—contact during business hours and early in the subscription period for better chances.
- Mention willingness to continue service if issue is resolved, indicating you are a valuable customer not trying to abuse the refund.
- Be persistent but not hostile, following up after 48-72 hours if no response or resolution.
- Consider alternative dispute paths if refund is not provided—such as PayPal dispute within allowed claim period.
- Highlight technical issues (e.g., product not working as expected) to strengthen refund request.
Why Do People Request Refunds from D-ID
- Accidental annual payment instead of monthly subscription
- Service not meeting customer expectations or functionality issues
- Difficulty or inability to cancel subscription promptly
- Unexpected charges or fraud concerns
- Errors during video creation leading to multiple charges
- Discontent with customer support responsiveness
D-ID Refund Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account that I believe was processed in error. Despite my intention to maintain a monthly subscription, I was unexpectedly billed for an annual plan. This was not my intention, and I would greatly appreciate your assistance in rectifying this issue.
Thank you for your attention to this matter. I look forward to your prompt response regarding my refund request.
Best regards,
D-ID Refund Policy
D-ID's refund policy states that to be eligible for a refund, you must not have used any credits allotted for that month, and the refund request must be made within 15 days of the payment.
The Easiest Way to Get a D-ID Refund
If you’re frustrated trying to get a refund from D-ID—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.