Overview
Deck Out Gaming is an online store based in Canada that specializes in trading card games like Pokemon, Union Arena, One Piece, and more. They offer a wide range of products including sealed booster boxes, booster packs, singles, graded cards, toys, figures, accessories, and live game codes. You can also sell your cards to them. They ship across Canada and the US, and if your order is over $200, shipping is free and tracked. They accept various payment methods, making it easy to shop with them.
Difficulty
12345678910
Easy Medium Very Hard
The description is based directly on the information found on deckoutgaming.ca, detailing their products, services, shipping policies, and payment options in clear, simple terms suitable for consumers.
How to Get a deckoutgaming Refund: Step by Step
If you purchased through Apple Pay:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top.
- Select "Payment & Shipping" to confirm your payment method.
- Contact Deck Out Gaming customer support via email at info@deckoutgaming.ca or through their contact page to request a refund for the subscription or membership payment made using Apple Pay.
- In your refund request, mention that the subscription renewed without notice or that the account was unused to enhance the success of your refund request.
- If the merchant does not issue a refund, you can initiate a dispute with your bank or card issuer associated with your Apple Pay payment.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Activity tab and select the payment made to Deck Out Gaming.
- Use the "Contact Seller" option to send a refund request message to Deck Out Gaming.
- Explain clearly that the subscription was not used or that it renewed unexpectedly without prior notification.
- If no refund is granted, open a dispute within PayPal’s Resolution Center within the applicable timeframe to escalate your claim.
If you purchased through Credit or Debit Card (Visa, MasterCard, American Express, etc.):
- Check your card statement for the charge from Deck Out Gaming.
- Contact Deck Out Gaming customer support via email at info@deckoutgaming.ca or through their contact page to request a refund.
- In your refund request, emphasize that the subscription or membership was unused or that you were unaware of the recurring charge renewal.
- If the merchant refuses to issue a refund, contact your card issuer to dispute the charge.
Phone
The phone is not available.
Tips and Tricks for Getting a deckoutgaming Refund
- Be prompt and polite: Contact customer service as soon as you notice an issue, and maintain a polite and respectful tone throughout all communication.
- Be detailed but concise: Clearly explain the problem with your order, including order number, item details, and what you expected versus what you received.
- Use screenshots and evidence: Attach photos of damaged items or proof of discrepancies to strengthen your case.
- Follow up consistently: If you don’t receive a timely response, send polite follow-up messages every few days to stay on their radar.
- Escalate carefully: If initial support is unhelpful, ask to speak with a supervisor or manager rather than being confrontational to keep the process constructive.
- Avoid aggressive or accusatory language: Using friendly, cooperative language tends to get better results than blaming or threats.
- Choose timing wisely: Contact them during business hours early in the week when staff may be more responsive rather than weekends or holidays.
- Mention previous positive experiences: If you’re a returning customer or heard good feedback before, mention that to create goodwill.
- Use multiple contact channels: If one method (email, chat) is slow, try the other or check their social media for customer service options.
- Be aware of their policies but don’t cite them excessively: Knowing policies helps but citing them too much may be less effective than focusing on your personal issue and solution.
Why Do People Request Refunds from deckoutgaming
- Pre-order cancellations: Customers may request refunds if they cancel pre-orders but incur a 10% restocking fee; cancellations within 4 weeks of release are not allowed.
- Manufacturer delay: If an item's release is delayed by the manufacturer, customers can receive a full refund with no restocking fee.
- Digital items non-refundable: Digital items such as PTCGO/PTCGL codes are not refundable or exchangeable.
- Exceeding quantity limits: Automatic refunds are given if the quantity purchased exceeds set limits.
- Major sales events final sale: Orders during Black Friday, Cyber Monday, Boxing Day, and singles purchased within 7 days of a new set release are final sale and non-refundable.
- Buy Now Pay Later cancellations: Refunds for cancellations via Buy Now Pay Later payment methods incur a 10% restocking fee.
- Bot orders cancellation: Orders placed by bots incur a 10% cancellation fee if refunded.
- General order cancellations: The store can cancel any order for any reason, potentially leading to refunds.
deckoutgaming Refund Script
Script
Copy
Hello Deck Out Gaming Team,
I am writing to address a billing issue that I encountered recently. I noticed an accidental charge to my account that I did not authorize. Unfortunately, this has caused some financial strain, and I would like to request a refund for this charge.
I have been a loyal customer and appreciate your attention to this matter. Your prompt response would be greatly appreciated.
Thank you for your assistance!
Best regards,
deckoutgaming Refund Policy
DeckOutGaming.ca's refund policy states that all sales are final once items have been shipped. Digital products, such as codes, are non-refundable or exchangeable. Additionally, orders may be automatically refunded if a customer exceeds quantity limits, and certain special promotions or high-demand events may also render sales as final.
The Easiest Way to Get a deckoutgaming Refund
If you’re frustrated trying to get a refund from deckoutgaming—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
