Overview
Decodo helps people and companies get information from the internet easily by offering special tools called proxies and scrapers. Proxies are like digital helpers that let you visit websites without restrictions, kind of like having lots of different internet addresses to use. They offer different kinds of proxies, including ones from real homes, mobile devices, and data centers. They also have a cool tool called Site Unblocker that helps you get data from websites that are usually hard to access. Besides proxies, Decodo provides ready-to-use scrapers which are tools that automatically collect specific information from websites, like prices from online stores or social media data. They have free browser tools too, making it easy to set everything up. Basically, Decodo makes it simple and efficient to collect data from the web without needing to write any code yourself, perfect for people who want to gather info for their projects or businesses.
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The information was directly gathered from Decodo's official about page, which clearly listed their main services and described them in accessible terms suitable for consumers.
How to Get a decodo Refund: Step by Step
If you purchased through Decodo direct (website):
- Verify refund eligibility by ensuring:
- You requested the refund within 14 days of your first purchase date.
- You did not use a free trial for this purchase.
- The refund request is for your first purchase within that service type (not for renewals).
- You have not exceeded usage limits (e.g., less than 20% data usage of your plan or 1 GB for proxies).
- You have not breached Decodo's Terms and Conditions.
- No Enterprise plan was purchased for the product.
- Go to the Decodo website and contact their support team using the 24/7 LiveChat option or the contact page to request a refund.
- Clearly state your refund request mentioning that you meet all eligibility criteria and emphasize if your account has seen little or no usage.
- Wait for refund approval from Decodo support. If approved, the refund will be issued back to your original payment method.
- Allow up to 5 business days for the refund to be processed and reflect in your account.
Phone
The phone is not available.
Tips and Tricks for Getting a decodo Refund
- Be polite but firm: Use respectful language that clearly states your issue and what resolution you want without being aggressive.
- Document everything: Keep records of all communications including dates, times, names, and screenshots if possible.
- Act quickly: Contact customer service soon after the issue arises to increase chances of a refund.
- Use specific language: Mention key terms like "not as described," "defective," or "did not receive" if applicable to support your refund claim.
- Escalate methodically: Start with customer service reps, then ask for a supervisor or manager if the issue is not resolved.
- Use social proof and reviews: Mention you have seen others having similar issues and how they were resolved (without threats).
- Mention company policies if helpful: While ignoring official policies generally, referencing a key policy point tactfully can reinforce your claim.
- Be persistent: Follow up regularly but spaced out, so your issue stays active without seeming spammy.
- Leverage payment methods: If the refund is denied, consider contacting your bank or credit card company to dispute the charge as a last resort.
- Timing your request: Issue refund requests during business hours for quicker responses.
- Ask for confirmation: Request confirmation of refunds or resolutions in writing.
- Use online community feedback: Refer to Reddit or forum discussions to learn successful phrases and tactics other users employed.
Why Do People Request Refunds from decodo
- Purchase via self-service method is required for refund eligibility
- Payment must not be made with cryptocurrency
- Refund request must be within 14 days of the first purchase date
- No use of free trial for the purchase in question
- Refunds are only for the first purchase within a specific service type, not for subsequent payments
- Enterprise plans are not eligible for refunds
- Usage limits must not be exceeded: for proxies, not more than 20% of plan’s data traffic or 1 GB; for scraping solutions, not more than 20% of the plan
- No platform abuse or breach of Terms and Conditions related to the purchase
decodo Refund Script
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Dear Decodo Team,
I hope this message finds you well. I am writing to address a billing issue related to my recent account charge. I noticed an unexpected charge on my account that I believe to be an error. Unfortunately, I am also dissatisfied with the service I received, and I would like to request a refund for this unwanted charge.
I would appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue, and I look forward to your response.
Best regards,
decodo Refund Policy
Decodo's refund policy allows for refunds within 14 days of the first purchase, provided certain conditions are met, such as the purchase method and payment type. Refunds are not available for purchases made with cryptocurrency or for Enterprise plans, and users must not exceed specific usage limits depending on the service type. Refund requests can be made through customer support, and if approved, refunds will be processed to the original payment method within 5 business days.
The Easiest Way to Get a decodo Refund
If you’re frustrated trying to get a refund from decodo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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