Overview
Deque Systems offers helpful tools and services to make websites and mobile apps accessible to everyone, including people with disabilities. They provide easy-to-use tools like the axe DevTools browser extension to help find and fix accessibility issues automatically. They also offer manual testing services, training courses, and consulting to help businesses understand and meet legal accessibility standards. Their goal is to make the web a place everyone can use comfortably by offering practical solutions like accessibility audits, outsourced fixes, training programs, and ongoing support.
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The description is based on detailed information directly from Deque Systems' official website, clearly explaining their main offerings in simple terms suitable for consumers.
How to Get a Deque Systems Refund: Step by Step
If you purchased through deque.com subscription portal:
- Cancel your current subscription: Go to the plans page on deque.com and click "DOWNGRADE" under the "Free" plan card.
- Upgrade or adjust your subscription: On the same plans page, click "UPGRADE NOW", select "I’m buying a subscription for multiple users," enter the license count and required details, then click "REVIEW & PAY".
- Complete payment details: Review payment info, accept the Terms of Service and Privacy Policy, then click "PAY & SUBSCRIBE".
- Request your refund by email: Send an email to helpdesk@deque.com requesting a pro-rated refund for the subscription you canceled prematurely. Mention that you followed the documented steps from the Deque account portal and emphasize if the subscription renewed without notice or if the account was unused to strengthen your case.
Email
The email is not available.
Tips and Tricks for Getting a Deque Systems Refund
- Be polite and persistent: Maintain a calm, respectful tone when communicating to keep interactions positive.
- Document everything: Save all email correspondence, chat logs, and transaction records to support your refund claim.
- Use precise language: Clearly state your issue, why a refund is justified, and what resolution you expect.
- Escalate strategically: Start with customer support but if unsuccessful, request escalation to a manager or higher authority.
- Timing matters: Request refunds soon after purchase or as early as possible once you identify the issue.
- Request confirmation: Ask for written acknowledgment of your refund request and any timelines provided.
- Follow up regularly: Check in periodically, politely reminding them of your pending refund.
- Use social proof: If appropriate, mention other users’ positive refund resolutions or public reviews to support your case.
- Leverage payment method protections: If refund is denied, consider contacting your credit card company or payment provider to dispute the charge.
- Be clear but firm: Stand your ground professionally and avoid giving up too early.
Why Do People Request Refunds from Deque Systems
Reasons people tend to want refunds from Deque Systems (deque.com) include:
- Product not meeting accessibility compliance expectations
- Features or tools not working as advertised
- Difficulty or dissatisfaction with customer support responsiveness
- Poor user experience or usability issues with the software
- Problems integrating the tools with existing platforms
- High cost or pricing concerns compared to value received
- Lack of certain features promised in marketing or documentation
- Technical issues, bugs, or software instability
Deque Systems Refund Script
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Hello Deque Support Team,
I hope this message finds you well. I am writing to address a recent billing issue regarding an unexpected charge on my account. After reviewing my statements, I believe this charge was made in error, and I would like to request a refund for this amount. I appreciate your prompt attention to this matter and look forward to resolving it quickly. Thank you for your assistance!
Best regards,
Deque Systems Refund Policy
Deque Systems does not have a publicly available refund policy detailed on their website. Information regarding their terms, including refunds, can typically be found in their Terms of Service, but specific refund terms were not identified in the accessible documents. For any inquiries about refunds, it's recommended to contact their support directly.
The Easiest Way to Get a Deque Systems Refund
If you’re frustrated trying to get a refund from Deque Systems—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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