Table of Contents

    How to Get a Disney+ Refund

    The Ultimate Guide to Getting a Disney+ Refund (disneyplus.com)
    By
    Angelique. P
    |
    Published
    June 19, 2025
    |
    Updated
    June 20, 2025

    Overview

    Disney+ is a streaming service where you can watch movies, TV series, and original shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. It offers a mix of new releases, classic movies, exclusive originals, shorts, documentaries, and special events. You can watch on many devices like phones, web browsers, game consoles, and smart TVs. There are two main plans: a Basic plan with ads that lets you watch on up to four screens at the same time, and a Premium plan without ads that allows downloads on up to 10 devices and has extra sound features. Disney+ can also be bundled with Hulu and ESPN+ to get even more content, like current TV hits, sports, and more movies, often at a discount. This makes Disney+ a great place to find entertainment for all ages and interests.

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    The description is based directly on detailed, up-to-date information from the official Disney+ website, explaining the main services offered in simple terms suitable for a general consumer audience.

    How to Get a Disney+ Refund: Step by Step

    If you purchased through DisneyPlus.com directly:

    1. Log in to your Disney+ account at disneyplus.com.
    2. Navigate to the Billing History section under Account Settings to review your charges.
    3. Contact Disney+ Support via the live chat or phone number provided on the website to request a refund.
    4. Explain specifically that your subscription renewed without notice or that you have not used your account since the renewal to increase chances of approval.
    5. If approved, you will receive the refund to your original payment method within approximately 7-10 business days.

    If you purchased through Apple:

    1. Go to reportaproblem.apple.com and sign in with your Apple ID.
    2. Click "I'd like to" and select "Request a refund."
    3. Choose the reason why you want a refund, then click Next.
    4. Select the Disney+ subscription and submit your request.
    5. Optionally, you can cancel the subscription through your device's Settings app under your Apple ID and Subscriptions.
    6. When requesting the refund, mention that the subscription renewed without notice or that the service was unused since renewal to improve your success chance.
    7. Wait for Apple's response, which usually takes 24-48 hours, and then for the refund to be processed.

    If you purchased through Google Play:

    1. Open a web browser and go to play.google.com.
    2. Click your Profile picture in the top right corner.
    3. Go to Payments & subscriptions > Budget & order history.
    4. Find the Disney+ subscription charge you want refunded and click "Report a problem."
    5. Select the option that best describes your situation, complete the form, and clearly state you want a refund.
    6. Submit the request and wait for a decision, which usually takes 1 to 4 days.

    If you purchased through Roku:

    1. Note that Roku subscriptions are generally non-refundable as per Roku's policy.
    2. You can cancel your Disney+ subscription through your Roku device or Roku account to prevent future charges.
    3. If you believe a refund is justified, call Disney+ Support at 888-905-7888 and explain the situation.
    4. When contacting Disney+ Support, emphasize that you were not notified of the renewal or that you did not use the subscription since being charged.

    How to Contact Disney+

    If you need assistance, here’s how you can get in touch with Roku support team:

    Get help with your refund

    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.

    “This app saved me $127 in minutes”

    Tips and Tricks for Getting a Disney+ Refund

    • Contact customer support immediately within 24 hours of renewal to request a refund; refunds are typically only given within this window.
    • Be polite and friendly
    • Use the chat feature on the Disney+ website rather than phone or other methods, as chat is the most direct and responsive option for refunds.
    • Ask if they can "pause" your subscription or "stack" unused months if a full refund isn’t possible, which may effectively extend your subscription time.
    • Escalate politely but persistently
    • Check bank statements regularly and confirm refund status
    • Try canceling and immediately re-subscribing before price increases
    • Mention financial hardship or unexpected charges
    • Keep all communications polite, clear, and documented
    • Be aware that Disney+ official policy states no refunds after 24 hours, but exceptions sometimes are made by agents.

    Why Do People Request Refunds from Disney+

    • Incorrect or duplicate billing: Users are charged twice or incorrectly for subscriptions.
    • Unauthorized charges: Charges made without user consent or knowledge.
    • Subscription cancellation issues: Users cancel subscriptions but still get charged or cannot get partial refunds especially for annual plans.
    • Lack of full access: Paying users do not receive full service or content access as promised.
    • Unexpected renewals: Renewals that users forgot to cancel leading to unwanted charges.
    • Unexplained refunds or account issues: Users receiving refunds without explanation and seeking clarification or adjustments.
    • Price changes: Refunds related to users cancelling and renewing before price increases.

    Disney+ Refund Script

    Script
    Copy
    Hello Disney+ Support,

    I hope this message finds you well. I am writing to address a recent billing issue I encountered with my account. I noticed an unexpected charge that I believe was made in error. After reviewing my subscription details, I do not recall authorizing this charge.

    Given the circumstances, I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.

    Thank you for your assistance!

    Best regards,

    Disney+ Refund Policy

    Disney+ does not provide refunds for partially used billing periods; however, subscribers can cancel at any time before the end of their current billing period. If a subscriber has no viewing history, they may request an immediate cancellation for a prorated refund. Additionally, users can withdraw within 7 days of the billing date without viewing content, but this right is lost once they start watching.

    The Easiest Way to Get a Disney+ Refund

    If you’re frustrated trying to get a refund from Disney+—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

    Start reclaiming your money today with Chargbeack

    Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.