Overview
DOFUS is an online multiplayer role-playing game where players explore a colorful world, complete quests, and battle turn-by-turn using different character classes with unique skills. The main goal is to find six special items called Dofus and become the master of the game's world, Amakna. Players can join millions of others worldwide for fun and adventure. The game offers a friendly community with leaderboards, tournaments, and forums, along with a shop to buy in-game currency and items if you want to enhance your experience. There are also ongoing updates, events, and cool music to make the adventure even more enjoyable. Basically, it's a fun game where you can explore, fight, and make friends online.
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The description is based on detailed information from the official dofus.com website describing the game, its community features, in-game shop, subscription, and ongoing content updates, presented in simple terms suitable for a general consumer audience.
How to Get a dofus Refund: Step by Step
If you purchased through the Ankama Shop (bank card or PayPal):
- Log into your Ankama account and go to the Ankama Support website.
- Submit a refund request ticket within 14 calendar days from the purchase date.
- Ensure your purchase was made using a bank card or PayPal; other payment methods are not eligible.
- Confirm that the content hasn’t been consumed:
- Less than 2 hours logged in the game for subscriptions or bonus packs.
- No rewards collected for Battle Pass purchases.
- No virtual currency spent for currency purchases.
- Virtual items or services not assigned to a game character.
- Include necessary details in your ticket: account info, order number, purchase date, and the reason for refund based on the conditions above.
- Wait for Ankama Support to process your refund request.
If you purchased through Apple (iOS App Store):
- Open a web browser and go to https://reportaproblem.apple.com.
- Sign in with the Apple ID used to buy the Dofus subscription.
- Click "I'd like to," then select "Request a refund."
- Choose the Dofus subscription purchase from your list of recent transactions.
- Select a reason such as "The subscription renewed without notice" or "The account was unused" to improve refund chances.
- Submit the refund request.
Phone
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Email
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Tips and Tricks for Getting a dofus Refund
- Be polite and patient in all communications; avoid aggressive or rude language as it reduces your chances.
- Contact support promptly after the issue arises, ideally within the first 7 days of purchase.
- Gather and provide clear proof of purchase: include payment confirmation emails, bank or PayPal statements, screenshots of account payment history including order numbers.
- Include all relevant account details in your ticket: your full real name linked to the account, in-game name with UID, phone number linked to account, subscription type and purchase date.
- Request specifically
- Escalate politely
- Timing matters:
- Use relevant forums like Reddit
- Be ready to prove account ownership
- Persistence helps:
Why Do People Request Refunds from dofus
- Account error leading to wrong purchase or inability to access purchased content.
- Item error where the bought item is defective or not as described.
- Configuration issues that prevent installation or proper functioning of the game.
- Purchase cancellation within 14 days as allowed by refund policy if the content has not been used.
- Unused content where virtual currencies or items have not been spent or assigned.
- Short usage time for subscriptions or passes, typically less than 2 hours of use.
- Payment issues such as refund request due to payment method problems (only PayPal or bank card purchases are refundable).
dofus Refund Script
Script
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Dear Dofus Support Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize or intend to make. This has caused some dissatisfaction as I was not expecting this unexpected expense.
I would greatly appreciate it if you could process a refund for this charge at your earliest convenience. Thank you for your understanding and support.
Best regards,
dofus Refund Policy
Dofus allows refunds for purchases within seven days of delivery, in accordance with French law. To process a refund, customers need to contact Ankama's customer service.
The Easiest Way to Get a dofus Refund
If you’re frustrated trying to get a refund from dofus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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