Overview
Durable is a company that helps people get their businesses online quickly and easily. They have an AI website builder that can create a professional and customizable website in just 30 seconds. Besides building websites, Durable also offers tools to manage your business like sending invoices to get paid faster, writing marketing content like blogs automatically, and keeping track of your customers and leads all in one place. It's like having everything you need to run and grow a small business all in one simple app.
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Information is directly from Durable's official website, which clearly describes their main services in simple terms, aimed at helping consumers and small business owners.
How to Get a Durable Refund: Step by Step
If you purchased through Durable.co directly (Stripe):
- Visit the Durable website and navigate to the "Request a Refund" page or use the refund request form available at https://livedurable.com/pages/request-a-refund.
- Complete the refund request form with your First Name, Last Name, Email, Order Number, Phone Number, and the Reason for refund from the available options.
- Optionally select the Durable product for which you want the refund.
- Include a clear message explaining the issue or reason you want a refund (e.g., "I didn't get the results I was looking for.").
- Submit the form; you will receive a free pre-paid return label by email to send back any physical products, if applicable.
- Ship the product back to:
- Durable Returns Dept
- 1137 Taft Street
- Rockville, MD 20850
- Refunds will be issued to the original payment method within 3-5 business days after receiving the returned products.
If you purchased through Stripe directly:
- Log in to your Stripe account or the email associated with the payment receipt from Durable.
- Contact Durable customer support through the refund form on Durable website to initiate the refund request, as Stripe itself does not handle refunds directly without merchant initiation.
- Emphasize in your refund request that the subscription renewed without notice or that you were dissatisfied with the service.
- Wait for Durable to process and issue the refund via Stripe.
If you purchased through PayPal:
- Log in to your PayPal account on the PayPal website or app.
- Go to "Activity" and find the payment transaction related to Durable subscription.
- Select the transaction and click "Report a problem" or "Dispute Transaction."
- Choose reason for dispute such as "Unauthorized transaction" or "Item not as described" depending on your case.
- Submit the dispute and message Durable through PayPal's dispute messaging system.
- Mention that the subscription was charged without your consent or you did not use the account and want a refund.
- Follow the dispute process until resolved.
Email
The email is not available.
Tips and Tricks for Getting a Durable Refund
- Contact support quickly—the sooner you initiate the conversation, the better your chances.
- Be polite but firm in your language, emphasizing the issue clearly and calmly.
- Detail your problem thoroughly with screenshots or evidence to back up your claim.
- Request a refund directly in a clear, unambiguous way rather than asking if it’s possible.
- Use escalation paths such as asking to speak to a supervisor or manager if the first support rep denies the refund.
- Follow up persistently over multiple days if needed, as persistence has reportedly led to success.
- Mention competitor services or your willingness to switch as leverage for them to honor the refund.
- Check your payment method protections like PayPal or credit card disputes as a last resort.
- Time your request strategically—sometimes end of billing cycle or end of month works better for approvals.
- Look for community support in forums like Reddit to gain insights or even contact info for better customer service contacts.
Why Do People Request Refunds from Durable
- Not satisfied with the purchase for any reason within 365 days from the date of shipment
- Product does not meet expectations or desired quality
- Order errors, such as receiving the wrong product
- Need to return products as required by refund policy
- Purchases made outside the US are not eligible for refunds
- Discounts applied to the order affect the refund amount
- Refunds only available for products purchased directly from Durable
- Return shipping fees not reimbursed without a pre-paid return label
- Suspected abuse of refund policy may lead to denial or partial refund
- Wholesalers and resellers are not eligible for refunds
Durable Refund Script
Script
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Hello Durable Team,
I am reaching out regarding a recent charge on my account that I believe was made in error. I did not receive the expected results from the product, and I am dissatisfied with my purchase.
Could you please assist me in processing a refund for this charge? I appreciate your help in resolving this matter quickly.
Thank you!
Durable Refund Policy
Durable offers a generous refund policy where customers have 365 days from the date of shipment to request a refund if they are not satisfied with their purchase. Refunds are processed to the original form of payment within 3-5 business days after receipt of the returned products, although shipping costs may be deducted, and certain conditions apply for eligibility.
The Easiest Way to Get a Durable Refund
If you’re frustrated trying to get a refund from Durable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.