Overview
dxFeed is a company that provides up-to-date and historical market data for various types of financial assets like stocks, options, futures, cryptocurrencies, and more. They make this information available through easy-to-use digital tools and services that can be used by online brokers, financial institutions, and people interested in understanding the market. Besides just raw data, dxFeed offers helpful tools for analyzing the market, spotting trends, and managing financial indexes. They also provide solutions for blockchain data access and other tech-driven services. Overall, dxFeed helps people and businesses quickly get and use financial market information in a practical way.
Difficulty
12345678910
Easy Medium Very Hard
The description is based directly on the detailed information provided on dxFeed's official website, using simple language to make it understandable to a general consumer audience.
How to Get a dxfeed Refund: Step by Step
If you purchased through dxFeed direct subscription:
- Open your web browser and go to get.dxfeed.com.
- Click the Log In button at the top right corner of the page and log in using your account credentials.
- Navigate to the Subscriptions section at the top of the page.
- Click the Unsubscribe button next to the subscription you want a refund for. Confirm the cancellation by providing a reason and selecting Cancel subscription.
- After cancellation, gather your subscription details including purchase date, billing information, and reason for refund request.
- Contact dxFeed support to request a refund by one of these methods:
- Email de7@dxfeed.com or gravely@dxfeed.com with your refund request details including subscription info, purchase date, and reason for refund.
- Call dxFeed support at +1 201 685 9280 and ask to initiate a refund request for your subscription charge.
- For messaging tactics, emphasize that your subscription was auto-renewed without sufficient notice or that you did not use the service during the subscription period to increase refund success.
Email
The email is not available.
Tips and Tricks for Getting a dxfeed Refund
- Be persistent and patient: Refunds can take months, so follow up regularly over several months if needed.
- Use firm but polite language: Clearly state your issues and readiness to escalate, but stay professional and polite.
- Request cancellation through your account: Log in at get.dxfeed.com, unsubscribe from the subscription and provide a clear reason for cancellation.
- Contact support directly with detailed information: Email de7@dxfeed.com or gravely@dxfeed.com including subscription details, purchase date, billing info, and reason for refund.
- Mention automatic renewals without notice: Highlight issues like being charged for auto-renewals you were unaware of to strengthen your claim.
- If service issues are the reason, be specific: Mention technical problems, inaccurate data, subscription cancellations, or unsatisfactory support as refund grounds.
- Escalate beyond customer service if ignored: File complaints with consumer protection agencies like Better Business Bureau and state Attorney General.
- Contact highest executives or CEO: Politely threaten legal action or class action suits if refund is not processed.
- Consider opening disputes with your credit card company: Multiple disputes may improve chances by showing persistence and seriousness.
- Time your requests strategically: Space follow-ups to keep pressure without appearing spammy.
- Consider using chargeback services: Services like Chargeback can help detect recurring charges, cancel subscriptions, and initiate refund claims on your behalf.
Why Do People Request Refunds from dxfeed
- Inaccurate or inconsistent market data leading to discrepancies in price, volume, or other data points.
- Technical issues with data delivery such as spikes, delays, or missing data impacting trading decisions.
- Compatibility problems with trading platforms or operating systems causing malfunction or inability to use the service effectively.
- Subscription or billing concerns, including mistaken charges or dissatisfaction with the service level.
- Unsatisfactory customer support experience when trying to resolve issues or get assistance.
- Cancellation of subscription often accompanied by requests for refunds due to various reasons including change of need or dissatisfaction.
dxfeed Refund Script
Script
Copy
Dear dxFeed Support,
I hope this message finds you well. I am writing to address a billing issue I encountered on my account. I noticed an accidental charge that I did not authorize, which has caused some dissatisfaction on my end. I kindly request a refund for this charge as soon as possible.
Thank you for your attention to this matter. I appreciate your prompt response.
Best regards,
dxfeed Refund Policy
dxFeed does not explicitly state a formal refund policy on its website, suggesting that users should review their terms of service for specific details. They generally indicate that all sales are final, and any refunds are considered on a case-by-case basis at their discretion.
The Easiest Way to Get a dxfeed Refund
If you’re frustrated trying to get a refund from dxfeed—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
