Overview
FabFitFun is a subscription service that sends you curated seasonal boxes with 6 full-size products worth up to $350. These boxes include items from beauty, fitness, lifestyle, skincare, home & kitchen, fashion, wellness, accessories, and tech. You get to customize your box each season or swap products to get something else you like. Members save up to 70% off retail prices and get early access to customize and shop sales. You can subscribe by the season or annually, and you can cancel anytime. It's a great way to discover new products and save money while getting high-quality full-size items delivered to your door.
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The description comes directly from the official FabFitFun website, explaining their services clearly for a consumer audience.
How to Get a FabFitFun Refund: Step by Step
If you purchased through FabFitFun website:
- Sign into your account at fabfitfun.com.
- Navigate to the customer service or help section to find the contact email: customercare@fabfitfun.com or call their customer service phone number at 855-313-6267.
- Send an email or call and clearly state that you want a refund for your membership subscription charge. Mention specifically if the charge was unexpected or occurred without prior notification.
- If contacting by email, use a clear subject line like "Request for Membership Refund Due to Unauthorized Charge."
- In your communication, emphasize that you did not receive the expected value from the subscription, or that the charge was made in error.
- If you have any active subscription, mention you want to cancel the subscription to prevent further charges and request a refund for the last billed amount.
- Be persistent if there is no immediate response; follow up every 48 hours until you get confirmation of refund processing.
- Document all communications for records.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile at the top.
- Select "Subscriptions."
- Locate the FabFitFun subscription and tap it.
- Tap "Report a Problem" which will redirect you to Apple's problem reporting website.
- Sign in with your Apple ID and find your FabFitFun purchase.
- Select "Request a Refund" and choose the reason "Item didn't download or can't be found" or "Item opens but doesn't work as expected."
- In the refund explanation, mention the subscription renewed without notice and you didn't intend to continue it.
- After submitting, Apple will review and process the refund. You may receive communication from Apple Support for more details.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments & subscriptions" then "Subscriptions."
- Find the FabFitFun subscription.
- Tap "Cancel subscription" to stop future charges (if not already canceled).
- Tap "Request refund" or "Report a problem."
- Choose the option that fits your situation best, like "Subscription renewed without my consent."
- Follow the prompts to submit your refund request.
- Google will review and respond within a few days.
Tips and Tricks for Getting a FabFitFun Refund
- Persistently push for a refund, even if initial responses are negative; polite but firm language works best.
- Mention being directly affected by the data breach as a strong reason for a refund.
- If offered store credit or freebies, decline and clearly state you want a full refund and cancellation.
- Document all communications with FabFitFun, including dates and responses, to support any disputes with your credit card company if needed.
- Email is more reliable than live chat, which often has very long wait times or technical issues.
- Monitor your cart and remove unwanted items before sales end to avoid unwanted charges.
- Refuse unopened boxes and mark as “refused” to return shipments to prevent additional charges.
- Timing matters: Engage with support soon after charges appear, and before products ship if possible.
- Escalate by insisting on speaking with supervisors if initial customer service representatives deny your refund.
- If refunds aren’t granted, consider charging back with your credit card issuer, providing them with your detailed documentation.
- Using language emphasizing security concerns and the hassle you endured can increase chances of success.
Why Do People Request Refunds from FabFitFun
- Subscription cancellation: Customers want refunds because they didn’t want to renew their subscription.
- Unauthorized or repeated charges: Customers report being charged despite canceling or being charged twice.
- Damaged or incomplete shipments: Items received were damaged or parts of the shipment were missing.
- Lost packages: Refunds were given when boxes were declared lost past the shipping window.
- Dissatisfaction with product selections: Customers were unhappy with the product options in the box or found items to be repeats or not useful.
- Difficulty with cancellations and refunds: Customers requested refunds but faced issues with customer service, long wait times, or offers of store credit instead of refunds.
- No merchandise received: Customers asked for refunds when their orders did not arrive.
- Refunds for unshipped prepaid boxes: Refunds were given when memberships were canceled after billing but before shipment of boxes.
FabFitFun Refund Script
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Hello FabFitFun Team,
I hope this message finds you well. I am reaching out regarding a recent issue with my account where I noticed an accidental charge that I did not authorize. This has caused some confusion and concern on my part.
I would appreciate it if you could look into this matter and process a refund for the charge. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
FabFitFun Refund Policy
FabFitFun allows returns of unused products in original packaging within 14 days of delivery for a full refund, including initial standard shipping costs. However, certain items, particularly sealed goods that have been unsealed for hygiene reasons, are non-returnable. Return shipping must be covered by the customer, except in cases of faulty products.
The Easiest Way to Get a FabFitFun Refund
If you’re frustrated trying to get a refund from FabFitFun—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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