Overview
FastSpring helps software and digital product companies sell their stuff online easily. They take care of things like payments from customers all over the world, managing subscriptions or recurring payments, making sure taxes are handled correctly, and preventing fraud. They also provide tools to create smooth checkout experiences, manage digital invoicing, support affiliate marketing to find buyers, and give sellers insights into their sales and subscriptions. Basically, FastSpring handles all the tricky behind-the-scenes stuff so companies can focus on making great software or digital content and selling it worldwide without headaches.
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The description is based directly on information from FastSpring's official website that outlines their main services in simple terms, such as global payments, subscription management, tax handling, fraud prevention, checkout experience, invoicing, affiliate marketing, and reporting. The language has been simplified to suit a consumer audience while accurately covering all key services.
How to Get a FastSpring Refund: Step by Step
If you purchased through FastSpring directly:
- Locate the contact information of the company you purchased the subscription from. You can find this on the website where you made the purchase, in your email receipt, or on your invoice under Product Support.
- Contact that company directly to request a refund for your subscription. Mention if the subscription renewed without notice or if the account was unused to increase your chances of success.
- If you do not receive a response within 2 business days, contact FastSpring Consumer Support for assistance.
Tips and Tricks for Getting a FastSpring Refund
- Be polite but firm: Use respectful language and clearly state you want a refund due to specific issues like double charges or service not as described.
- Request to skip reconsideration: Ask right away to skip any reconsideration emails and get straight to valuation or refund amount agreement.
- Time your request early: Contact support as soon as possible, ideally within 14 days, to align with refund policies and increase chances of approval.
- Provide clear evidence: Attach screenshots of charges, order confirmations, or failures of the product/service to substantiate your claim.
- Escalate systematically: If initial support is unresponsive, escalate politely to a supervisor or higher support tier, referencing your previous communications.
- Use multiple contact methods: Try support forms, emails, and any chat options to ensure your request is noticed.
- Mention PayPal disputes if applicable: If you paid via PayPal, hint or mention you can escalate to a PayPal dispute if unresolved — many users found this puts pressure on FastSpring.
- Track and keep all correspondence: Keep logs of all communication to demonstrate persistence and prepare for potential chargebacks.
- Be patient but persistent: Expect delays due to batch refund processing; follow up regularly but respectfully every few days.
- Highlight fraudulent or unauthorized charges: If the charge was unexpected or incurred without consent, emphasize this to push for a quicker refund.
Why Do People Request Refunds from FastSpring
- Fraudulent or erroneous charge reported by the customer
- Product was not fulfilled as advertised
- To prevent chargebacks
- Forgotten coupon code leading to partial refund requests
- Customer dissatisfaction with product or service quality
- Product did not meet expectations or needs
- Accidental purchase or buyer's remorse
- Technical issues such as download or access problems
- Duplicate purchases or billing errors
- Changed mind after purchase
FastSpring Refund Script
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Dear FastSpring Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an unexpected charge on my account that I believe was made in error. Despite my attempts to resolve this independently, I have not been successful.
Given the circumstances, I kindly request a refund for the amount charged. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
FastSpring Refund Policy
FastSpring's refund policy allows for various types of refunds including full returns and line item returns. Refund requests can be made up to six months for credit card transactions and 90 days for PayPal, with a refund fee of 3.5% of the total order amount.
The Easiest Way to Get a FastSpring Refund
If you’re frustrated trying to get a refund from FastSpring—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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