Overview
Freepik is a one-stop creative platform where you can find and use millions of stock images, vectors, icons, videos, and audio clips for your projects. It also has AI tools that help you create, edit, and customize visuals, videos, and audio easily. Whether you're a marketer, content creator, teacher, or business owner, Freepik helps you make high-quality designs quickly and effortlessly. You can use it for free with some limits or subscribe for unlimited downloads without attribution.
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The information was directly gathered from Freepik's official website, explaining their main services and target users in simple terms suitable for a consumer audience.
How to Get a Freepik Refund: Step by Step
If you purchased through Freepik.com (direct card purchase):
- Log in to your Freepik account on freepik.com.
- Go to the Help Center or support section.
- Find and open the Contact Form.
- Fill out the contact form selecting:
- Category: Queries about Premium subscription
- Topic: Refund
- Sub-topic: Current invoice
- Use the email address linked to your Premium account to submit the request.
- Clearly state that you want a refund for the current billing period and mention if the subscription renewed without your notice or if you did not use the service during this period.
- Submit the form and wait for a response from Freepik Support.
If you purchased through Apple (iOS In-App Purchase):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Find and select your Freepik subscription.
- Tap Report a Problem or visit reportaproblem.apple.com to request a refund.
- When submitting the refund request, emphasize that the subscription renewed without notice or that you did not use the service during the billing period.
If you purchased through Google Play (Android):
- Open the Google Play Store app on your device.
- Tap the profile icon in the top right.
- Select Payments & subscriptions then Subscriptions.
- Find your Freepik subscription and tap it.
- Tap Refund or Report a problem.
- Follow the prompts to submit your refund request.
- In your refund message, highlight that the subscription renewed without your awareness, or you did not use the service during that subscription period.
Phone
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Email
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Tips and Tricks for Getting a Freepik Refund
- Contact support promptly through the Freepik support page and select "Queries about Premium subscription/payments" and "I need a refund".
- Be clear and polite in your request, explaining why you want a refund in simple terms.
- Request a refund within 30 days of your purchase to stay within their typical refund window.
- If initially denied, escalate by replying firmly and referencing your usage or payment details.
- Use PayPal or credit card payment disputes as an escalation path if direct refund requests fail.
- Timing your request a few days after purchase or after canceling can improve the chances of success.
- Emphasize unused service or accidental purchase when explaining your refund rationale.
- Follow up persistently but respectfully if you do not get a timely response.
- Leverage community forums or Reddit to find current tips on presentations or phrasing that have recently worked.
- Be honest and straightforward in your communication with support, avoiding aggressive or emotional language.
Why Do People Request Refunds from Freepik
- Technical issues such as payment taken but membership not activated.
- Misleading or confusing subscription plans causing unexpected charges.
- Refund denial when trying to cancel annual subscriptions even within a short period after purchase.
- Inability to use highest quality images despite premium purchases.
- Refund refusal for partial unused subscription periods.
- Discrepancies in credit balances after premium upgrade compared to expectations.
- Downloading assets but finding them unusable, leading to refund requests denied due to Freepik's policy of refund only if not downloaded.
- Poor customer service and uncooperative refund handling.
- Refund refusal after using freepik credits or downloading assets as refunds are not allowed once assets are downloaded because contributors must be paid.
Freepik Refund Script
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Dear Freepik Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. I noticed an unexpected charge that I did not authorize, which has led to my dissatisfaction with the service. I kindly request a refund for this charge, as I believe it was made in error.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Best regards,
Freepik Refund Policy
Freepik offers a 30-day refund guarantee. You can receive a full refund within 30 days from the purchase date if you haven't used the service.
The Easiest Way to Get a Freepik Refund
If you’re frustrated trying to get a refund from Freepik—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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