Overview
FrndlyTV is an easy-to-use streaming service that offers over 50 live TV channels, including popular ones like Hallmark Channels, A&E, and The History Channel. You can watch live TV and On Demand shows on many devices like Roku, Amazon Fire TV, Apple TV, and your phone or laptop. They have different plans starting at $8.99 a month, with features like unlimited DVR to record shows and watch them later, plus the ability to watch on multiple screens. There's also an option to add Hallmark+ for extra shows and movies without commercials. They even offer a 7-day free trial so you can try it out first.
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The description is based directly on the clear, consumer-focused information from Frndly TV's official website, making it accurate and easy to understand for the general public.
How to Get a FrndlyTV Refund: Step by Step
If you purchased through FrndlyTV.com (direct card billing):
- Go to the FrndlyTV website and log in to your account at https://try.frndlytv.com.
- Navigate to your account settings or billing section where you can view your subscriptions and transaction history.
- If you wish to request a refund, first cancel your subscription if it is still active.
- Contact FrndlyTV customer support via their help center at https://help.frndlytv.com/support/solutions/articles/48000601586-how-can-i-contact-frndly-tv- and submit a refund request.
- When contacting support, mention that you were charged incorrectly or that the subscription renewed without notice. If the service was unused, emphasize that point to improve your chances.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of Settings.
- Tap Subscriptions.
- Find and select the FrndlyTV subscription from the list.
- Tap Report a Problem or go directly to reportaproblem.apple.com.
- Choose Request a Refund and select a reason such as "subscription renewed without notice" or "did not use the service".
- Submit the request and wait for Apple's review. Apple usually responds within a few days.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device or go to play.google.com on a desktop browser.
- Tap the profile icon and select Payments & subscriptions.
- Tap Subscriptions and find your FrndlyTV subscription.
- Tap Refund or Report a problem.
- Choose a suitable reason for your refund request, like "accidental purchase" or "service not used."
- Submit the form to request your refund through Google Play.
If you purchased through Roku:
- Open the Roku home screen on your Roku device.
- Navigate to Settings > Subscriptions.
- Select your FrndlyTV subscription.
- Cancel the subscription if still active.
- Go to Roku Support Contact page.
- Submit a refund request explaining the charge was incorrect or the service was unused.
- Use messaging like "subscription renewed without notice" or "the account was unused" to improve chances of approval.
Phone
The phone is not available.
Tips and Tricks for Getting a FrndlyTV Refund
- Use the chat support exclusively since phone numbers for FrndlyTV support are disconnected and non-functional.
- Cancel your subscription first online through the FrndlyTV account portal before requesting a refund in the chat.
- Be polite but firm in your language—state clearly you want a refund and cancellation due to dissatisfaction or unexpected charges.
- Request an exception payment refund from the chat agent since refunds are generally not issued.
- Avoid asking for immediate manager escalation as managers do not speak to customers by phone or in chat; chat may be closed abruptly if escalations are demanded.
- Be aware of a hidden $15 "early deactivation fee" deducted from refunds; question this fee firmly but expect it to be non-negotiable.
- Time your cancellation and refund requests around billing cycles or right after the renewal charge posts, as some users had success then.
- Use clear language indicating you won’t continue service and want a complete refund, emphasizing past prompt cancellations and dissatisfaction.
- Be prepared for some persistence—keep the chat open, reiterate your case calmly if chat support tries to close the conversation.
- Do not rely on official policy statements—focus on what users on forums report worked, mostly chat-based negotiation tactics.
Why Do People Request Refunds from FrndlyTV
- Accidental subscription renewals leading to unwanted charges.
- Difficulty cancelling the subscription promptly, including website errors or ignored cancellation requests.
- Charges applied during or after the free trial period despite claims of cancellation within the trial.
- Service issues during free trial, such as buffering or poor streaming quality.
- Automatic charges occurring before the renewal date without user consent.
- Disputes over refund processing fees when refunds are issued as exceptions.
- Refunds denied or limited due to business policies that do not provide refunds after subscription use.
- Economic reasons such as financial difficulties leading to requests for cancellation and refund.
FrndlyTV Refund Script
Script
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Subject: Refund Request for Accidental Charge
Dear FrndlyTV Support,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account that I believe was processed in error. I did not intend to authorize this charge and would appreciate your assistance in resolving this matter.
I understand that billing issues can occur, and I am hopeful we can rectify this quickly. Please let me know if you require any additional information to process my request. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
FrndlyTV Refund Policy
FrndlyTV's refund policy states that when you upgrade your plan, a prorated refund from your previous plan will be issued, and you will be charged immediately for the new plan. If you choose to downgrade, the change will take effect at the beginning of your next billing cycle, allowing you to retain your current plan until then.
The Easiest Way to Get a FrndlyTV Refund
If you’re frustrated trying to get a refund from FrndlyTV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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