Overview
Frock Candy is a women's fashion store that offers a variety of trendy and affordable southern-style clothing and accessories. They have chic tops, dresses, shoes, and designer-inspired jewelry and accessories. You can find everything from blouses, shorts, skirts, and pants to heels, boots, and sandals. They also have handbags, belts, sunglasses, and hats, plus gift options. They offer free shipping on orders over $100 and have timely shipping and gift cards available. Basically, it's a one-stop shop for stylish and fun women's fashion items.
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The information was gathered directly from frockcandy.com's main page and product categories, which clearly outline the company's services and offerings in simple terms suitable for a consumer audience.
How to Get a Frock Candy Refund: Step by Step
If you purchased through frockcandy.com Direct Billing:
- Email onlineorders@frockcandy.com with your full name and shipping address.
- In your email, mention that you are requesting a refund for your membership subscription or recurring billing charge.
- Highlight that the subscription renewed without notice or that you were unaware of the renewal.
- Wait for a customer service representative to respond and provide refund instructions or confirmation.
- If you do not receive a response within a few business days, send a polite follow-up email referencing your initial request.
- If your payment was made with a credit card, check your bank account 5 business days after the refund confirmation email.
- If the refund is not received in 5 business days after confirmation, contact your credit card company and bank to inquire about additional processing times.
Tips and Tricks for Getting a Frock Candy Refund
- Be persistent in your communication; multiple follow-up emails or calls increase chances of success.
- Use polite but firm language emphasizing your dissatisfaction and desire for a resolution.
- Document all communications with screenshots or saved emails to present a clear case if escalation is needed.
- Request escalation to a supervisor or manager if initial contacts are unhelpful.
- Time your requests during weekdays and business hours for faster responses.
- Leverage social media mentions to get company attention if private requests fail.
- Highlight policy contradictions or failures based on your experience to argue for a refund outside the official terms.
- Be clear about your desired outcome (full refund, exchange, store credit) early in your communication.
- Insist on proof of refund such as confirmation emails or transaction IDs.
- Ship returns with tracking and keep receipts to avoid disputes about delivery.
Why Do People Request Refunds from Frock Candy
- Defective or damaged items returned for refund or exchange.
- Unworn, unwashed merchandise returned in original condition with tags attached.
- Customer receiving wrong item or order needing address correction, order cancellation/refund before shipping.
- Returns within 14-day window to be eligible for full refund or merchandise credit.
- Sale items or promotional items discounted 25% or more returned for online credit only.
- Partial BOGO returns where the higher priced item is returned but the discount adjustment reduces refund amount.
- Hygienic reasons prevent return of tights, socks, intimates, bodysuits.
- Gift cards are non-refundable.
- Shoes returned without original undamaged shoebox eligible for only partial refund or no refund.
- Shipping costs are non-refundable.
- Missed return deadlines beyond 14-21 days for online returns get merchandise credit or no refund.
- In-store returns and exchanges for unworn items in original condition may get merchandise credit or exchange within 14 days.
Frock Candy Refund Script
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Hello Frock Candy Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue regarding my recent purchase. It appears that I was accidentally charged for an item that I did not intend to purchase. After reviewing my order, I believe there may have been a misunderstanding during the checkout process.
I would greatly appreciate your assistance in processing a refund for this charge. I have always enjoyed shopping with Frock Candy, and I hope we can resolve this matter swiftly.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
[Your Name]
Frock Candy Refund Policy
Frock Candy's refund policy allows returns on unwashed and unworn items in original condition with tags attached, within 14 days of receipt. Regular priced items receive a full refund, while items marked as permanent sale or discounted by 25% or more are eligible for online credit only. Shipping costs for returns are the responsibility of the customer, and refunds may take additional time to process after inspection.
The Easiest Way to Get a Frock Candy Refund
If you’re frustrated trying to get a refund from Frock Candy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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