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Overview
Difficulty
How to Get a FX Refund: Step by Step
How to Contact FX
Tips and Tricks for Getting a FX Refund
Why Do People Request Refunds from FX
FX Refund Script
FX Refund Policy
The Easiest Way to Get a FX Refund

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How to Get a FX Refund

The Ultimate Guide to Getting a FX Refund (fxreplay.com)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

FX Replay is a company that helps people interested in trading by providing a super easy and fun way to practice and improve their trading strategies. They offer a powerful tool that lets traders test how their trading ideas would work in real markets, covering futures, forex, and cryptocurrencies all in one place. They also provide helpful resources like courses, webinars, and ready-to-use trading strategies to help traders learn and get better. Their platform is designed to be engaging and motivating, allowing traders to track their performance with useful indicators and test multiple markets at once. Plus, they support and guide traders with live customer support to help them succeed.

Difficulty

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This description is based on detailed information from the company's About page, which explains their mission, core services, features, and values in a clear and accessible way, suitable for consumers.

How to Get a FX Refund: Step by Step

If you purchased through FX Replay website direct subscription:

Log in to your FX Replay account at fxreplay.com.
Navigate to Account Settings from the user menu.
Select Subscriptions and then Manage Subscriptions.
Click on your current subscription to view details.
Proceed to Cancel Subscription (this step is required to initiate a refund consideration).
Follow the cancellation prompts by providing reasons and feedback as requested.
After cancellation, go to the Help Center Request Form at support.fxreplay.com/request-form.
Submit a support request selecting the issue category related to billing or refund.
In the message description, mention key points to improve refund success such as:

The subscription renewed without adequate notice.
You did not use the service after renewal.
You were dissatisfied with the service features.

Attach any relevant purchase or billing evidence.
Submit the form and wait for a customer service response.

How to Contact FX

Phone

(866) 639-0772

contactus@fxreplay.com

Site

https://support.fxreplay.com/

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a FX Refund

Contact support immediately with a clear request for a refund, emphasizing dissatisfaction.
Be persistent and polite in communication, following up regularly without being aggressive.
Use specific examples of issues or shortcomings you experienced with the service to justify your refund request.
Request cancellation promptly to avoid additional charges while negotiating the refund.
Escalate the issue to higher management or payment processors if initial support is unhelpful.
Time your request right after initial purchase or trial period to increase chances of success.
Leverage chargeback options through your credit card provider if all else fails.
Avoid public aggressive posts initially but consider sharing your experience on forums if refund attempts fail.
Use polite but firm language highlighting your unfair experience and asking for understanding.
Collect evidence such as screenshots, emails, and transaction records to support your refund claim.

Why Do People Request Refunds from FX

Accidental charges after free trial periods leading to refund requests.
Forgetting to cancel free trials and then requesting refunds.
Technical issues such as server disconnects, platform instabilities, lag, and buggy experience.
Inability to load specific timeframes or missing/non-working indicators.
Difficulty with payment methods, such as trouble removing or changing payment details.
High pricing relative to the perceived value of the service.
Billing or account issues that necessitate support intervention and sometimes refund.

FX Refund Script

Script

Copy

Dear FX Replay Support,

I hope this message finds you well. I am writing to address a billing issue I encountered recently with my account. I was unexpectedly charged for a renewal that I did not authorize or intend to make, which has caused some inconvenience for me.

I would greatly appreciate your assistance in processing a refund for this charge. If you need any additional information to expedite this request, please let me know.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards.

FX Refund Policy

FX Replay has a strict refund policy stating that all payments are nonrefundable, and there are no refunds or credits for partially used subscription periods. However, users will retain access to the service until the end of their current billing period even after cancellation.

The Easiest Way to Get a FX Refund

If you’re frustrated trying to get a refund from FX—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.