Overview
Givebutter is a user-friendly platform that helps people and nonprofits raise money and engage supporters. It offers easy-to-use tools like donation forms, fundraising pages, and mobile apps for events and auctions. You can also manage donors, send thank-you notes, and even let people donate by text or tap-to-pay. Basically, it brings all the things needed to raise funds and connect with supporters into one simple place.
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The information is directly from Givebutter's official website describing their main services in simple terms suitable for a consumer audience.
How to Get a Givebutter Refund: Step by Step
If you purchased through Givebutter.com directly:
- Find the receipt email you received from Givebutter for your membership, subscription, or bill.
- Locate the organization's contact information in the receipt email or on the organization's campaign page on Givebutter.
- Contact the organization directly via email or phone to request a refund. Be clear and direct about the refund request for the main service, mentioning any specific reasons such as unauthorized renewal or unused subscription if applicable.
- If the refund request involves only the tip amount, email support@givebutter.com with your donation reference number from the receipt and a brief explanation that the tip was left by mistake.
- Note that partial refunds are not supported and refunds cannot be issued if the campaign administrator has already withdrawn funds. If this is the case, you must negotiate the refund directly with the organization.
- Allow 5-10 business days for the refund to appear on your statement after approval, and check your email for a refund receipt from Givebutter.
Tips and Tricks for Getting a Givebutter Refund
- Contact support quickly and clearly: Email support@givebutter.com with your donation reference number immediately if you want a refund.
- Be polite and concise: Users have found that clear, respectful communication increases chances of a refund.
- Dispute only non-charitable charges: Focus on refunds for accidental tips or payment errors rather than donation refunds.
- Explicitly state the refund reason: Explain if the tip was added by mistake or if there was a payment issue.
- Ask for escalation if needed: If initial support is unresponsive, request to speak or correspond with a manager.
- Use quiet timing: Contact support during weekdays and business hours for faster responses.
- Document everything: Keep screenshots and email records of the payment and your refund request.
- Be persistent but patient: Follow up politely if you don't get a response within 3-5 business days.
- Look out for automatic tip charges: Some users report being charged tips despite opting out, so claim refunds on those tips.
- Mention Givebutter’s tip feature: Highlight that your refund request is based on tip charges, which are optional and refundable.
Why Do People Request Refunds from Givebutter
- Duplicate Charge – The donor submitted a transaction multiple times by mistake.
- Fraud – The donor's card or bank information was compromised, and someone used it to donate fraudulently.
- Requested by donor – The donor specifically asks for a refund.
- Unauthorized charge – Often occurs when someone accidentally set their donation to recurring but only intended it to be a one-time gift.
- Item or ticket return – When tickets were part of the transaction, refunding ticket purchases may involve revoking them and returning them to the ticket pool.
Givebutter Refund Script
Script
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Hello,
I hope this message finds you well. I'm reaching out regarding a recent billing issue I encountered with my account. It appears there was an accidental charge that I did not authorize, and I'm quite dissatisfied with this experience.
I kindly request a refund for this charge as soon as possible. I appreciate your understanding and assistance in resolving this matter promptly.
Thank you for your attention to this issue.
Best regards,
Givebutter Refund Policy
Givebutter's refund policy states that refunds can only be processed from the same campaign where the donation was made, and funds must be available in the campaign balance to issue a refund. Transactions eligible for refunds must be less than 12 months old, and refunds typically take 5-10 business days to appear in the donor's account.
The Easiest Way to Get a Givebutter Refund
If you’re frustrated trying to get a refund from Givebutter—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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