Overview
GoodLife Fitness is a gym and fitness club that offers a variety of services to help you stay fit and healthy. They have over 120 different fitness classes including cardio, strength training, cycling, and mind & body workouts. If you want more personalized help, they offer personal training with certified trainers who can create a custom fitness plan for you. The gyms are equipped with premium facilities like squash courts, saunas, and special relaxation zones. Members can also access on-demand workouts online, so you can work out anytime that fits your schedule. You can book your workouts and classes ahead of time using their app, which also lets you use a digital barcode to enter the gym easily. They also run a charity program called GoodLife Kids Foundation that supports physical activity for kids with special needs.
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The information was directly sourced from the official GoodLife Fitness website, which clearly lists and describes their main services in a straightforward and consumer-friendly manner.
How to Get a GoodLife Fitness Refund: Step by Step
If you purchased through Credit Card:
- Call GoodLife Fitness Member Experience Department at 1-800-387-2524.
- Explain that you want a refund for your membership payment and mention if you are within the initial 10-day window since purchase for a full refund.
- If outside the 10-day window, emphasize the circumstance such as unauthorized renewal or unused membership access.
- Request confirmation of the refund process and any required documentation.
- Follow any instructions provided by the representative to complete the refund request.
If you purchased through GoodLife Fitness Website (Direct Billing):
- Log into your GoodLife Fitness member portal at https://www.goodlifefitness.com/home.html.
- Navigate to the membership or billing section to check your membership details and cancellation/refund options.
- If no direct refund request option exists, call the Member Experience Department at 1-800-387-2524 or email members@goodlifefitness.com.
- State that you are requesting a refund for your recurring membership charge and mention your membership details.
- If applicable, mention any unused membership time or that renewal happened without notification to help your case.
- Follow the instructions from the representative to provide any necessary information or documentation to process your refund.
Email
The email is not available.
Tips and Tricks for Getting a GoodLife Fitness Refund
- Call early and document everything: Start by calling the local GoodLife gym directly and request a cancellation or refund. Ask for confirmation emails each time you call or communicate.
- Use clear and firm language: Use phrases like “I am requesting a full refund due to services not rendered” or “I want to cancel my membership effective immediately with refund due.”
- Be persistent with follow-ups: Multiple calls or emails may be necessary. If initial customer service refuses, escalate politely by requesting to speak to the manager or district manager.
- Leverage timing: Attempt cancellation or refund requests during or right after closures or service disruptions when amenities are unavailable.
- Keep track of contract terms and freeze policies: Mention freezing options you used or tried to use, or that you were billed outside the contract timeframe.
- Use social pressure: Mention that you will leave negative reviews or escalate to consumer protection services if refunds are unfairly denied.
- Go to your bank for chargebacks: If GoodLife continues billing despite cancellation, contact your bank to stop pre-authorized payments and initiate a chargeback dispute for unauthorized charges.
- Send a written cancellation notice by mail: If emails or calls don’t work, send a registered letter to the gym or corporate office demanding cancellation and refund.
- Avoid alternative offers: Users report that GoodLife often tries to offer free extensions or credits instead of refunds—remain firm in asking for actual money back if that is what you want.
- Document your usage and timelines: Keep proof of when you stopped visiting, froze the account, or when services were unavailable to support your claim.
Why Do People Request Refunds from GoodLife Fitness
- Unexpected charges after cancellation attempts - Members are charged fees even after they believed they had cancelled or put their account on hold.
- Misleading policies about membership holds - Members are told their membership can be put on hold, but charges resume automatically without clear communication.
- Fees increasing unexpectedly - Charges for membership and additional services sometimes increase without clear prior notice.
- Difficulty in cancelling memberships - Members experience trouble when trying to cancel memberships, leading to unwanted ongoing charges.
- Moving or relocating - Members who move to a different area may want refunds if they can no longer use the gym and the cancellation process is cumbersome.
- Customer service issues - Poor communication and unresponsiveness from staff can lead to frustration and refund requests.
- Unauthorized credit card charges - Some members report charges made without proper authorization after cancellation attempts.
GoodLife Fitness Refund Script
Script
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Dear GoodLife Fitness Team,
I hope this message finds you well. I am writing to request a refund for an accidental charge that appeared on my recent billing statement. I believe this charge was made in error, and I am quite dissatisfied with this unexpected expense.
Could you please assist me in processing a refund at your earliest convenience? I appreciate your attention to this matter.
Thank you for your help!
Best regards,
GoodLife Fitness Refund Policy
GoodLife Fitness has a refund policy that allows customers to cancel their membership within 10 days of purchase to receive a full refund. However, some membership types may not be eligible for cancellation or may involve a cancellation fee. Customers are advised to refer to their specific membership details for further clarification.
The Easiest Way to Get a GoodLife Fitness Refund
If you’re frustrated trying to get a refund from GoodLife Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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