Overview
GoodRx is a company that helps people save money on their prescription medications. You can use GoodRx to compare drug prices at over 70,000 pharmacies in the U.S. and find coupons to get discounts, often saving you a lot of money instantly. You just bring the free coupon to the pharmacy when you pick up your medicine. They also offer an easy way to get treatment for conditions like erectile dysfunction online, with discreet prescription delivery to your door. Plus, they have a membership service called GoodRx Gold for even bigger discounts and an online healthcare visit service called GoodRx Care. GoodRx makes it simple to research and save on prescriptions, with apps available for easy use on your phone.
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The description is based directly on information from the GoodRx official website, which clearly outlines their main services in terms that are easy for consumers to understand. It emphasizes money-saving on prescriptions, online treatment options, convenience services like coupons and apps, and extra services like memberships and online care, all explained without technical jargon.
How to Get a GoodRx Refund: Step by Step
If you purchased through GoodRx.com direct billing:
- Call GoodRx customer service at 1-855-846-4665. They are available from 6AM to 9PM Central Time, 7 days a week.
- Inform the representative that you are requesting a refund for your GoodRx membership or subscription charge.
- State the refund reason clearly, emphasizing if the subscription renewed without notice or that you have not used the service.
- Follow any additional instructions from the representative to complete the refund process.
If you purchased through Apple App Store:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID that was used to purchase the GoodRx subscription.
- Click or tap "I'd like to," then choose "Request a refund."
- Select the GoodRx subscription from your purchases.
- Choose the reason for your refund request, such as "subscription renewed without notice" or "app not used."
- Submit the refund request.
- Optionally, cancel your GoodRx subscription from the Settings app in your iPhone by tapping your Apple ID, then "Subscriptions," and selecting GoodRx to cancel, if you no longer want the subscription.
- Wait 24 to 48 hours for Apple to process and notify you of the outcome. Refunds may take additional time to appear back on your payment method.
If you purchased through Google Play:
- Go to play.google.com in a browser.
- Click your Profile picture at the top right.
- Click "Payments & subscriptions" then "Budget & order history."
- Find the GoodRx subscription order and click "Report a problem."
- Select the reason that fits your refund request, adding that the subscription charge was unexpected or unused.
- Complete the form and submit your refund request.
- Wait up to 4 days for a decision from Google Play.
If you purchased through Roku:
- Open a web browser and go to my.roku.com/account/subscriptions.
- Sign in with your Roku account credentials.
- Locate the GoodRx subscription in your list and cancel it if still active.
- Contact GoodRx customer service at 1-855-846-4665 to request a refund, mentioning the subscription was canceled but the charge is still on your bill.
- Use messaging like "I canceled the subscription but was still charged" or "I did not receive value from the subscription."
- Follow any further instructions provided by the GoodRx representative to finalize the refund.
Tips and Tricks for Getting a GoodRx Refund
- Be firm and persistent: Call GoodRx multiple times if necessary and insist on talking to a supervisor or a higher-level representative.
- Use specific price comparisons: Clearly state that you found the same prescription for a significantly lower price on GoodRx's website.
- Timing matters: Request refunds as soon as possible after the purchase, ideally within 24 hours.
- Be polite but assertive: Use respectful language while making your case strongly.
- Escalate when needed: If frontline customer service refuses, escalate by requesting to speak with a manager or by using any complaint forms or escalation lines offered.
- Leverage pharmacy cooperation: Sometimes pharmacies themselves will refund if you show them GoodRx pricing; visit or call the pharmacy and explain the situation.
- Use social proof and community power: Mention that other customers have successfully received refunds under similar circumstances.
- Document everything: Keep records of all calls, prices found, and communications to support your claim.
- Learn pharmacy policies: Knowing that pharmacies may have strict no refund policies can help you tailor your approach towards GoodRx directly or through escalation.
Why Do People Request Refunds from GoodRx
- False advertising: Prices shown by GoodRx are not honored by pharmacies.
- Price variations: Medication price increases if the originally quoted price is not available at time of purchase.
- Pharmacies refusing coupons: Coupons not accepted by major pharmacies like Walmart, CVS, Walgreens.
- Service refusal and charges: GoodRx Care refusing prescriptions or charging fees despite service denial.
- Subscription billing issues: Customers charged after canceling GoodRx Gold membership.
- High medication costs: Customers charged expensive medication prices despite using GoodRx service.
- Poor customer service: Difficulty resolving issues, contradictory information from GoodRx support.
- Misleading discount claims: Allegations of scam-like behavior with misleading pricing and coupons.
- Refund difficulties: Although a satisfaction guarantee exists, customers report challenges in obtaining refunds.
GoodRx Refund Script
Script
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Dear GoodRx Support,
I hope this message finds you well. I'm writing to address a billing issue I've encountered with my recent transaction. It appears that I was charged erroneously, and I am very dissatisfied with the unexpected charge on my account. I kindly request a refund for this amount at your earliest convenience.
Thank you for your attention to this matter. I appreciate your prompt assistance and look forward to your response.
Best regards.
GoodRx Refund Policy
GoodRx generally has a non-refundable policy for its services and the cost of medications. However, if you cancel a GoodRx Gold membership within the first 30 days, you can receive a full refund of any fees paid.
The Easiest Way to Get a GoodRx Refund
If you’re frustrated trying to get a refund from GoodRx—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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