Overview
Eternal Embers Book Shop offers special book boxes that lovers of romance and fantastical stories will enjoy. They have a Monthly Subscription Box where you get two special edition romance books (paperback or hardcover) delivered to your door every month, beautifully packaged. They also offer the ONYX Quarterly Subscription, which sends you luxury hardcover omnibus editions of dark romance series every three months. Additionally, they sell special one-time editions of romantic fantasy and paranormal books for those who want something unique without a subscription.
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The information is directly taken from the official Eternal Embers Book Shop website, describing the main services they offer to customers in simple terms.
How to Get a Groups Refund: Step by Step
If you purchased through Eternal Embers Book Shop (Shopify):
- Log in to your account on eternalembersbookshop.com.
- Navigate to the 'Groups' or 'Subscriptions' section to find your active membership or subscription details.
- Check if there is an option to cancel the subscription to stop further billing; if required for refund requests, proceed with cancellation.
- Contact Eternal Embers Book Shop customer service via their website contact form or provided email address.
- In your refund request message, clearly state that the subscription was renewed without your consent or without notice to increase chances of approval.
- Mention if your account was unused during the renewal period to reinforce your refund eligibility.
- Provide details of the charge including date, amount, and payment method (e.g., PayPal, credit card).
- Request confirmation of refund processing and any necessary next steps.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to 'Activity' and find the transaction related to Eternal Embers Book Shop.
- Click on the transaction and select 'Report a Problem' or 'Dispute Transaction.'
- Choose the reason for dispute (e.g., unauthorized charge, service not received).
- Provide a clear explanation focusing on the subscription charge you want refunded.
- Submit the dispute and monitor your PayPal Resolution Center for updates.
If you purchased through Apple Pay:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap 'Subscriptions.' Find the Eternal Embers Book Shop subscription.
- Cancel the subscription if still active.
- Go to reportaproblem.apple.com in your web browser.
- Sign in with your Apple ID and find the transaction related to Eternal Embers Book Shop.
- Select 'Report a Problem' and choose the appropriate refund reason.
- Use messaging tactics like emphasizing that the subscription renewed without your notice and mentioning if you did not use the service during the billing period.
- Submit the refund request and wait for Apple's response.
If you purchased through Google Pay:
- Open the Google Play Store app on your Android device.
- Tap your profile icon and select 'Payments & subscriptions.'
- Tap 'Subscriptions' to find the Eternal Embers Book Shop subscription.
- Cancel the subscription if necessary.
- Go back to the Google Play Store main page and tap your profile icon again.
- Select 'Payments & subscriptions' > 'Budget & order history.'
- Find the transaction for Eternal Embers Book Shop and tap it.
- Tap 'Report a problem' and select a refund reason like unauthorized charge or service not as described.
- Explain that the subscription renewed without your consent or mention unused account time.
- Submit the request and wait for Google's decision.
Tips and Tricks for Getting a Groups Refund
- Be persistent and follow up regularly via email and any available contact forms.
- Document all correspondence and keep copies of emails, receipts, and order confirmations.
- Use clear and polite language explaining your issue and why you want a refund.
- Mention any non-delivery or product issues explicitly as reasons for your refund request.
- Escalate by asking for a manager or higher authority if initial contacts do not resolve the issue.
- Request refund through the original payment method to keep the process straightforward.
- Check for time windows when refund requests are more likely to be accepted, such as within 30 days of purchase or delivery.
- Use social media or public forums to ask for help or express dissatisfaction if private requests fail.
- Be aware of your consumer rights and mention them if necessary to strengthen your position.
Why Do People Request Refunds from Groups
- Product arrives damaged
- Product arrives defective
- Item missing from the order
- Undelivered orders (domestic undelivered after 30 days, international undelivered after 60 days)
- Incorrect or incomplete address provided by customer (no refund or replacement)
- Order cancellation requested within 1 hour of purchase (only in this narrow time window)
- Sale of Scratch & Dent copies with no returns or replacements
Groups Refund Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to bring to your attention a billing issue with my recent order. I noticed an accidental charge on my account that I believe requires rectification. I would appreciate it if you could process a refund for this charge at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Groups Refund Policy
Eternal Embers Bookshop has a strict refund policy, allowing refunds or order cancellations only within 1 hour of purchase, provided the products have not been delivered yet. After this period, all orders are considered final.
The Easiest Way to Get a Groups Refund
If you’re frustrated trying to get a refund from Groups—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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