Overview
Hand and Stone is a spa that offers a variety of services to help you relax and feel your best. They provide professional massages like Swedish, deep tissue, hot stone, prenatal, and sports massages, as well as some specialty ones. They also have facial treatments to suit different skin needs, including anti-aging, hydrating, and brightening facials. On top of that, they offer hair removal services. The spa is designed to be welcoming and personalized to your needs, with skilled therapists and estheticians ready to help. They have over 600 locations across the country and are open seven days a week with flexible hours.
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The information was gathered directly from the official Hand and Stone website, which clearly lists the main services offered and provides a straightforward description aimed at consumers.
How to Get a Hand and Stone Refund: Step by Step
If you purchased through Hand and Stone directly (handandstone.com):
- Call Hand and Stone customer service at (866) 889-7866 to speak directly about your refund request.
- If calling is difficult, send a detailed email to spa@handandstone.com including your full name, membership details, billing information, and reason for the refund request.
- Explicitly mention that your request is for a refund of a membership payment or subscription charge, not a cancellation.
- If applicable, request confirmation that your membership is canceled so no further charges will be incurred; emphasize any unexpected charges or billing errors.
- State that you have not used the services during the billing period in question to strengthen your refund claim.
- After initial contact, follow up weekly until you receive a formal response.
- If refunds are denied, ask politely if a credit or account adjustment can be made.
If you purchased a gift card from Hand and Stone:
- Note that gift card sales are final and non-refundable as per company policy.
- Contact customer service at (866) 889-7866 or spa@handandstone.com for any concerns or issues with card activation or usage.
Email
The email is not available.
Site
The site is not available.
Tips and Tricks for Getting a Hand and Stone Refund
- Be persistent: Call multiple times until you get a response or necessary paperwork.
- Request cancellation paperwork: Follow up until you receive and return it to finalize cancellation.
- Give 30 days notice: They require it before cancellation is finalized, so plan timing accordingly.
- Call customer service directly: Phone (866) 889-7866 and speak clearly about refund requests.
- Send detailed email: Include full name, membership, billing details, and reason for refund to spa@handandstone.com.
- Emphasize refund request explicitly: Distinguish refund requests from cancellation to avoid delays.
- State unused services: Mention if you didn’t use services during the billing period to strengthen refund claim.
- Follow up weekly: Maintain continuous contact until formal response is received.
- Politely ask for credit or account adjustment: If refund denied, seek alternative compensation.
- File an FTC complaint: Use this if unresponsiveness persists after several attempts.
- Use chargebacks or disputes: Initiate through your bank if company is uncooperative or charges continue after cancellation.
- Escalate to consumer protection agencies: Contact state agencies like Department of Agriculture, Trade and Consumer Protection.
- Explain financial hardship: Managers may make exceptions when clearly communicated.
- Use firm but polite language: Highlight your rights and previous cancellation attempts.
- Escalate to corporate: If local franchisees are unresponsive, but expect possible deferral.
- Keep documentation: Save call logs, emails, texts for support.
- Act quickly on abrupt closures: File bank disputes immediately if location closes and stops responding.
- Leverage social pressure: Post complaints on forums and social media to prompt faster company response.
Why Do People Request Refunds from Hand and Stone
- Unauthorized charges to bank or debit cards despite cancellation.
- Difficulty canceling memberships leading to continued billing and refund requests.
- Requests for refunds of multiple months' membership fees after cancellation attempts.
- Refunds denied due to membership terms stating services and memberships are non-refundable.
- Service quality complaints such as scarring from treatments or unwanted extractions.
- Business closures with unused prepaid packages and no refunds offered.
- Billing errors and subscription auto-draft issues despite termination agreements.
- Expired service packages post membership cancellation without refunds.
- Poor customer service responses to refund and cancellation requests.
Hand and Stone Refund Script
Script
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Dear Hand and Stone Team,
I'm writing to request a refund for a recent charge on my account that I believe was made in error. Unfortunately, I have not been satisfied with the service I received and would appreciate your assistance in processing a refund for this charge. Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
Hand and Stone Refund Policy
Hand and Stone's refund policy states that memberships are non-transferable and non-refundable. Additionally, accumulated member service packages will expire and be non-refundable 90 days after membership cancellation.
The Easiest Way to Get a Hand and Stone Refund
If you’re frustrated trying to get a refund from Hand and Stone—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.