Overview
Harvard Business Review (HBR) offers a variety of resources mainly focused on management and leadership. They produce the popular Harvard Business Review magazine, books, and digital content like articles and blogs. They also organize events such as seminars and webinars to help people learn and grow. For learners, they provide online courses and simulations. Their main audiences are students and educators, companies wanting to develop their managers, and individual professionals looking for smart ideas and advice to improve their work and leadership skills.
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The information comes directly from the official Harvard Business Review about page, which clearly outlines their services for academic, corporate, and individual markets using plain descriptions.
How to Get a Harvard Business Review Refund: Step by Step
If you purchased through HBR.org directly:
- Go to the HBR Store website at hbr.org and log into your account.
- Locate the Help or Contact Us section, usually found at the bottom or top of the page.
- Use the chat icon at the bottom right of the HBR Store page to start a conversation with a Customer Service representative and request a refund for your membership or subscription.
- Alternatively, email customerservice@harvardbusiness.org or call US/Canada customer service at 800-988-0886, or International at 617-783-7500.
- When requesting a refund, mention that the subscription was charged but you did not access any issues or content during the billing period to increase the chance of success.
- If you purchased a physical product and are eligible for return, include your order number, a copy of the invoice, and reason for return when mailing the item back to Harvard Business Publishing at 20 Guest St., Suite 400, Brighton, MA 02135 USA.
If you purchased through Apple billing:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then tap "Subscriptions." Find your Harvard Business Review subscription.
- Tap "Report a Problem" which will redirect you to Apple's website (reportaproblem.apple.com).
- Sign in with your Apple ID and select "Request a refund" for the HBR subscription purchase.
- Choose a reason emphasizing the subscription renewed without notice or the account was unused to strengthen your refund request.
- Submit the request and monitor your email for the Apple refund decision.
If you purchased through Google Play billing:
- Open the Google Play Store app on your Android device.
- Tap on your profile icon at the top right, then select "Payments & subscriptions."
- Tap "Subscriptions" and select the Harvard Business Review subscription.
- Tap "Report a problem" and choose "Request a refund."
- Provide a reason such as the subscription renewed without your knowledge or the account was unused to help your refund request.
- Submit the refund request and wait for Google's response on your refund status.
Tips and Tricks for Getting a Harvard Business Review Refund
- Be polite and professional in all communications, as friendly tone often leads to better outcomes.
- Contact customer service quickly after realizing you want a refund, ideally within a few days of purchase.
- Clearly explain the reason for the refund request, mentioning any issues such as unwanted subscription renewals or dissatisfaction with the content.
- Use direct language like "I would like a refund" rather than vague statements.
- Escalate if necessary by asking to speak with a manager or supervisor for refund requests initially denied.
- Time your request to align with billing cycles; refund chances improve if requested shortly after a charge or renewal date.
- Mention you understand their refund policy but would appreciate an exception as a goodwill gesture.
- Leverage social proof by politely mentioning you've seen others get refunds in similar situations on forums.
- Document all communication and keep records in case you need to escalate the issue through your payment provider.
- Consider disputing the charge with your credit card company if all attempts to get a refund from HBR fail.
Why Do People Request Refunds from Harvard Business Review
- Product quality issues where the purchased content or physical product does not meet customer expectations.
- Receiving the wrong product or a defective physical item.
- Unintended purchase such as accidental buying or ordering a product by mistake.
- Dissatisfaction with digital content despite no refunds typically being offered on digital products like ebooks, articles, or courses, customers sometimes seek refunds due to content quality or relevance concerns.
- Technical problems accessing digital content or products, leading to refund requests.
- Customer service issues where poor service leads customers to want compensation.
- Change of mind though often not eligible, some customers request refunds if they no longer want the product after purchase.
- Shipping problems, such as delayed delivery or damaged packaging, prompting refund requests.
Harvard Business Review Refund Script
Script
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Dear Harvard Business Review Customer Service,
I hope this message finds you well. I am writing to address an issue with my recent billing statement, where I noticed an unexpected charge related to my account. I believe this may have been an accidental charge, as I am no longer actively using my subscription.
I would appreciate your assistance in resolving this matter and kindly request a refund for the amount charged. Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
[Your Name]
Harvard Business Review Refund Policy
The Harvard Business Review has a strict refund policy stating that all ticket sales are final, with no refunds or exchanges available.
The Easiest Way to Get a Harvard Business Review Refund
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