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Overview
Difficulty
How to Get a HBO Refund: Step by Step
How to Contact HBO
Tips and Tricks for Getting a HBO Refund
Why Do People Request Refunds from HBO
HBO Refund Script
HBO Refund Policy
The Easiest Way to Get a HBO Refund

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How to Get a HBO Refund

The Ultimate Guide to Getting a HBO Refund (hbo.com)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

HBO is a popular entertainment service known for its groundbreaking TV series, documentaries, and blockbuster movies. People can watch HBO shows and movies through various ways like the HBO channel, HBO on Demand, and the streaming service called Max, which offers all HBO content plus even more shows and movies. It also has special channels like HBO Family, HBO Comedy, and HBO Latino for different types of content. Max plans start at $9.99 per month, making it easy to stream your favorite HBO content anytime.

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The description is based directly on the official HBO website which clearly explains the main services they offer to consumers in simple terms, including access to HBO's content through different platforms and the streaming subscription service Max.

How to Get a HBO Refund: Step by Step

If you purchased through WarnerMedia Direct (HBO Max direct subscription):

Log in to your HBO Max account at hbo.com and navigate to your profile.
Select "Subscription" from your profile settings to identify your billing provider.
If you are billed directly by WarnerMedia (HBO Max), contact HBO Max customer support through their contact or help page to request a refund for unexpected charges.
Provide your account details and a clear explanation that the charge was unexpected or in error.
Wait for customer support to review and respond to your refund request.

If you purchased through Apple (iOS App Store):

Open a web browser and go to reportaproblem.apple.com.
Sign in with the Apple ID used for your HBO Max subscription.
Click on "I'd like to," then choose "Request a refund."
Select the reason for your refund such as "subscription renewed without notice" or "account was unused."
Choose HBO Max subscription from the list of purchases.
Submit your refund request and wait 24 to 48 hours for Apple's response.
If approved, funds will be returned to your payment method; you can check refund status on the same site.

If you purchased through Amazon Appstore:

Go to amazon.com/appstoresubscriptions and sign in to your Amazon account used for the HBO Max subscription.
Find your HBO Max subscription under Active Subscriptions.
Cancel the subscription if necessary by managing it on Amazon’s platform.
Contact Amazon Customer Service via the Help section and request a refund for the HBO Max subscription.
Indicate that the subscription was renewed without notification or that the service was unused to increase refund chances.

If you purchased through Google Play:

Open the Google Play Store app on your Android device or visit play.google.com/store/account.
Tap on the profile icon and go to "Payments & subscriptions" then "Subscriptions."
Select your HBO Max subscription.
Tap "Report a problem" and choose the reason for requesting a refund, e.g., "subscription renewed without notice" or "unused service."
Submit the refund request and wait for Google Play to process it.

If you purchased through Roku:

Visit my.roku.com/subscriptions and sign in with your Roku account.
Locate your HBO Max subscription in the Active Subscriptions list.
Cancel the subscription by turning off auto-renew if necessary.
Contact Roku Customer Support via their website or phone to request a refund.
Mention that the subscription renewed without notice or that the account was unused, as these reasons may improve refund chances.

How to Contact HBO

Phone

(855) 942-6669

support@max.com

Site

https://www.hbo.com/about/contact-us

Get help with your refund

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Tips and Tricks for Getting a HBO Refund

Initiate cancellation but delay finalizing it to potentially trigger retention offers or refunds.
Request account deletion instead of just cancelling auto-renew to show seriousness.
Use polite, calm, and empathetic language explaining your situation clearly to customer support.
Explain issues clearly such as accidental renewal, billing errors, or unused service.
Escalate to supervisors or technical support if initial requests are denied or ignored.
Time refund requests near billing or grace periods for better success.
Leverage promotions or bundle offers by cancelling and resubscribing to get better deals or refunds.
Keep detailed documentation of all communications, emails, and charges to support your claim.
Use chargeback with your credit card issuer as a last resort if HBO or billing providers refuse refunds (usually within 60 days of charge).
Be persistent and follow up multiple times respectfully with customer support until resolution.
Try multiple support channels (phone, chat, email) for the best chance of success.
Claims of charges after cancellation are common; emphasize this fact and insist on refund due to company error.
If subscription was through third-party provider (Google Play, Apple, Amazon, Roku), contact that provider as they handle billing refunds.
Avoid aggressive or rude behavior as it may reduce chances of a favorable resolution.
Keep requests concise but complete, clearly state what you want and why.

Why Do People Request Refunds from HBO

Accidental subscription leading to unwanted charges.
Charging after cancellation of HBO Max subscription.
Expecting a free trial but being charged instead.
Dissatisfaction with the subscription service experience.
Technical difficulties causing inability to access service or service outages.
Issues like buffering or low video quality impacting viewing experience.
Unexpected or incorrect billing amounts, such as extra taxes or add-on charges.
Being charged the standard subscription rate after promotional or discounted period ends.
Confusion between different HBO or Max plans causing billing problems.

HBO Refund Script

Script

Copy

Dear HBO Support,

I hope this message finds you well. I am writing to request a refund for my recent subscription charge. Unfortunately, I encountered several technical difficulties that prevented me from accessing the service, which has resulted in my dissatisfaction. I believe I am within the eligibility period for a refund as stipulated in your policy.

I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter.

Best regards.

HBO Refund Policy

HBO's refund policy for subscriptions indicates that there is generally no refund policy for subscriptions billed directly through HBO Max. If you subscribe through a different billing provider, the refund policy would depend on that provider's terms.

The Easiest Way to Get a HBO Refund

If you’re frustrated trying to get a refund from HBO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.