Overview
Headspace is a company that offers tools and support to help people take care of their mental health and well-being. They provide a meditation and mindfulness app with guided meditations, sleep music, and exercises to help you relax and focus. They also offer online therapy, mental health coaching, and an AI companion called Ebb to support your journey. There are guided courses for things like calming anxiety, parenting mindfully, and improving mindfulness at work. Plus, they have articles and videos about mental health to help you learn and feel better every day.
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The information was gathered directly from the official Headspace website's 'About Us' section, which clearly lists the services they provide in simple terms suitable for consumers.
How to Get a Headspace Refund: Step by Step
If you purchased through Headspace.com directly:
- Go to the Headspace website and log into your account.
- Navigate to the support or contact section.
- Email teamsupport@headspace.com with your request for a refund, including your order ID or the email associated with your account.
- Mention specifically that you want a refund for a recurring subscription charge made within the last 30 days.
- Wait for a response from Headspace support confirming your refund.
If you purchased through the Apple App Store:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID linked to the purchase.
- Tap or click "I'd like to," then choose "Request a refund."
- Select the reason for requesting the refund, such as "Subscription renewed without notice" or "Account was unused."
- Choose the Headspace subscription purchase from the list.
- Submit the refund request and wait 24 to 48 hours for an update.
- If refund approved, wait additional time for funds to return to your payment method.
If you purchased through Google Play:
- Open a web browser and go to play.google.com.
- At the top right, click your profile picture.
- Click "Payments & subscriptions" then "Budget & order history."
- Find the Headspace subscription order and click "Report a problem."
- Select a reason to request a refund, such as "Accidental charge" or "No longer using the subscription."
- Complete the refund request form, making sure to state you want a refund for the Headspace subscription.
- Submit the form and monitor your email for Google's response, usually within 1 to 4 days.
- Prior to or alongside requesting a refund, cancel the subscription on your Android device by opening the Google Play Store app, tapping Menu > Account > Subscriptions, selecting Headspace, then tapping Manage > Cancel Subscription.
Tips and Tricks for Getting a Headspace Refund
- Be honest and frank about your financial situation when emailing Headspace support; this has helped users secure full refunds.
- Contact support quickly after the charge, ideally within the trial period or a few days of being billed.
- Use polite but firm language explaining why you want a refund, mentioning circumstances like accidental purchase or unexpected charges.
- Cancel subscription immediately after signing up to avoid unwanted renewals while retaining access for the paid period.
- Mention consumer rights if applicable (e.g., UK Consumer Contracts Regulations 14-day cooling-off period) to strengthen your case.
- If denied, escalate politely by referencing other wellness apps that offer refunds after auto renewals.
- Timing is critical: requests made within days of charge have a higher chance of success.
- As a last resort, consider contacting your payment provider for a chargeback if Headspace refuses refund for accidental or unauthorized charges.
Why Do People Request Refunds from Headspace
- Unwanted yearly subscription charges after free trial ends without clear warnings.
- Illegal or unauthorized charges on old or stolen credit cards with no refunds given.
- Difficulty or impossibility of obtaining refunds after canceling free trials due to rigid refund policies.
- Early subscription charges before renewal dates with refund requests denied.
- Automatic renewal of subscriptions without reminders or permission, with refunds refused.
- Lack of visible subscription management options within the app, complicating cancellations.
- Poor customer service with no access to human representatives, only virtual assistants.
- Subscription scams and dissatisfaction with app content quality.
- Misleading trial offers that are not truly risk-free.
- Refund refusals even when canceling on the same day as renewal charges.
- Refund denials tied to missing cancellation deadlines or unclear cancellation periods.
Headspace Refund Script
Script
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Hi Headspace Team,
I hope this message finds you well. I am writing to request a refund for my recent subscription charge. Unfortunately, I was charged $70 after a trial period that I did not use substantially. I found that the service did not meet my expectations, and I only used it for a couple of days.
I appreciate your attention to this matter and look forward to your response regarding this refund request.
Thank you for your understanding.
Headspace Refund Policy
Headspace maintains that if a user does not attend or cancels their session within 48 hours, they cannot provide a refund for the cancellation fee. Exceptions may be considered for emergencies, but these are reviewed on a case-by-case basis.
The Easiest Way to Get a Headspace Refund
If you’re frustrated trying to get a refund from Headspace—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.