Overview
Hims is an online health service that helps men with common things like hair loss, erectile dysfunction, mental health, weight loss, and skincare. You talk to licensed healthcare providers through their website, who then personalize treatment plans and can send FDA-approved medications right to your door. It's easy to use, doesn't require insurance, and offers free consultations and ongoing support. Basically, it's a simple way for guys to take care of these health issues comfortably and privately from home.
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The information is directly from Hims' official website and clearly outlines their main services and how they operate, making it very reliable and straightforward for consumers.
How to Get a Hims Refund: Step by Step
If you purchased through hims.com directly:
- Log into your account at hims.com.
- Navigate to the secure messaging portal in your account dashboard.
- Send a clear message requesting a refund for your membership, subscription, or bill, specifying the charge you want refunded.
- If needed, mention that the charge was unexpected or that you did not receive value from the subscription renewal to improve chances of success.
- Wait for a response from customer service.
- If you do not get a reply or resolution, call customer service at 1-800-368-0038 or 1-409-473-9832 and explain you are requesting a refund for a recurring subscription charge.
How to Contact Hims
If you need assistance, here’s how you can get in touch with Hims support team:
Tips and Tricks for Getting a Hims Refund
- Act quickly: Orders are approved and charged within minutes, so request cancellations immediately upon receiving confirmation.
- Contact multiple channels: Use email, phone, chat, and social media (especially Twitter/X) to reach Hims customer service.
- Demand confirmation: Always insist on written confirmation of cancellations to avoid auto-renewals or auto-reenrollments.
- Be firm and clear: Use direct language stating you did not authorize the charge or order, and demand a refund.
- Document everything: Save all communications with dates and names for proof in disputes or complaints.
- Escalate persistently: Repeatedly follow up if ignored, and escalate to supervisors or higher management if needed.
- Use chargebacks when necessary: If unauthorized or erroneous charges occur, dispute through your credit card company or bank as a last resort.
- File complaints: If unresolved, file complaints with the FTC or BBB to increase pressure on the company.
- Beware of reactivation: Monitor your accounts and subscriptions closely to avoid surprise reactivations.
- Timing is critical: Aim to cancel at least 48 hours before the next billing or shipment to maximize success chances.
Why Do People Request Refunds from Hims
- Automatic subscription renewals without notification, leading to unexpected charges for multiple months' supply.
- Refund requests for products shipped after unnotified subscription renewals, but refunds denied because products had already shipped.
- Adverse side effects from supplements, causing customers to cease use and seek refunds for unused supplies.
- Billing after pausing subscriptions without notification of reactivation, viewed as exploitative with refund requests made.
- Long-term subscription business model incentivizing lower pricing but no refund or assistance when customers cannot use medications due to side effects.
- Lack of notification and inability to get refunds for unused or unwanted products.
- Company often denies refunds after product shipment, despite expressing sympathy and willingness to help.
Hims Refund Script
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Dear Hims Customer Service,
I hope this message finds you well. I am writing to address a billing issue that I encountered with my recent order. It appears that I was accidentally charged for a subscription that I did not intend to renew.
Given this situation, I would greatly appreciate it if you could initiate a refund for the unauthorized charge at your earliest convenience. I have been satisfied with your products and service in the past, and I am hopeful that this matter can be resolved promptly.
Thank you for your assistance!
Best regards,
Hims Refund Policy
Hims.com does not accommodate returns due to the nature of their products. However, they encourage customers to reach out if they are dissatisfied with their purchase, as they value customer feedback and want to address any concerns.
The Easiest Way to Get a Hims Refund
If you’re frustrated trying to get a refund from Hims—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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