Many users often overlook billing details until an unexpected charge appears, like an automatic subscription renewal. Understanding how refunds work with Hims can be crucial for managing your account effectively. This guide will walk you through the refund process, outline who is eligible, and provide clear steps to quickly request your money back. Our aim is to make your experience as seamless and stress-free as possible.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number, which can be found in your confirmation email or within your Hims account.
Account Information: Gather your Hims account email and password to access your order history.
Product Specifics: Note the product(s) you wish to return, including the specific names and details of the items.
Purchase Date: Keep track of the date when the product was ordered, as this may be required for the refund process.
Reason for Refund: Prepare a clear reason for your refund request, such as dissatisfaction with the product, allergic reaction, or any other valid cause.
Condition of Product: Ensure you know the condition of the product; unused and unopened items typically have a smoother return process.
Contact Information: Have your current phone number and shipping address ready in case Hims needs to reach you.
Refund Policy Reference: Familiarize yourself with Hims’ refund policy to ensure your request aligns with their guidelines.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
HSA/FSA
5-10 working days
Bank Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hims
At Hims, we prioritize customer satisfaction and provide various options and guidelines regarding refunds for our products and services. Users may be eligible for a refund based on specific circumstances related to their subscription plans and product purchases. Below are some scenarios that could qualify for a refund:
Product Quality Issues: If a user experiences dissatisfaction with the quality of a product received, such as medications or personal care items, they may qualify for a refund upon review of their situation.
Ordering Errors: If there was an error during the order process, like receiving the wrong product, a refund might be available based on the resolution of the inquiry made to Hims Customer Support.
Subscription Cancellations: If a user chooses to cancel their subscription and is within a specified timeframe after cancellation, they may be eligible for a refund on the latest charge, subject to the individual account circumstances.
Service Dissatisfaction: Users who are not satisfied with the results of their telehealth consultations or products may reach out to inquire about refund possibilities, which are assessed on a case-by-case basis.
Shipping Issues: If a product is not delivered within the expected timeframe or arrives damaged, users may inquire about a refund or replacement after addressing the situation with Hims Support.
To learn more about your specific account circumstances and potential eligibility for a refund, we encourage users to contact Hims Customer Support for assistance tailored to your situation.
Step-by-Step Process to Request Your Hims Refund Like a Pro
If you purchased through Hims.com:
Log in to your Hims.com account.
Navigate to the 'Account' section in the top right corner.
Select 'Billing History' to view your recent transactions.
Identify the transaction you want to refund and click 'Request a Refund.'
Fill out the refund request form:
Mention that the *subscription renewed without notice*.
Emphasize that the account was *unused* if applicable.
Provide any additional relevant details about the transaction.
Submit the refund request and check for a confirmation email.
If you purchased through Apple:
Open the *Settings* app on your device.
Tap your *Apple ID* at the top of the screen.
Select 'Subscriptions' to view your active subscriptions.
Locate your Hims subscription and select it.
Tap 'Cancel Subscription' and then select 'Report a Problem' for the last charge.
Choose 'Request a Refund' from the options.
In the explanation, highlight that the *subscription renewed without notice*, and assert that the service was *not used*.
Follow the prompts to complete your request.
If you purchased through Google Play:
Open the *Google Play Store* app.
Tap the menu icon in the upper left corner.
Select 'Subscriptions' from the menu.
Find your Hims subscription and tap on it.
Choose 'Cancel Subscription' first.
Then, tap 'Report a Problem' and select 'Request a Refund.'
In the message, note that the *subscription renewed without notice* and that it was *unused*.
Submit your refund request through the prompts that appear.
If you purchased through Roku:
Turn on your Roku device and navigate to your home screen.
Select 'Streaming Channels' from the menu.
Choose 'Manage Subscriptions' to locate your Hims subscription.
Click on your Hims subscription and select 'Cancel Subscription.'
After cancellation, go to the Roku customer service site.
Log in to your account and find the 'Help' section.
Submit a request for a refund, mentioning that the *subscription renewed without notice* and that it was *not utilized*.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached is the relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 5 business days for processing before you receive further updates.
Processing
Your refund request is being processed.
You can expect your refund to be completed within 3-7 business days.
Refunded
Your refund has been successfully processed.
The amount will be credited back to your original payment method within 5-10 business days.
Partially Refunded
A portion of your refund has been processed.
Check your account for the credited amount. If you have questions, please contact customer service.
Completed
Your refund process is complete.
You have been fully reimbursed. Thank you for choosing Hims!
Canceled
Your refund request has been canceled.
If this was an error, please reach out for assistance in reprocessing your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Hims, customers may occasionally seek refunds for various reasons related to their subscriptions and purchases. Here are a few realistic scenarios detailing how users successfully navigated the refund process:
Subscription Change: A customer realized after her order that she had accidentally selected a higher-tier subscription plan. After reaching out to Hims customer support, she explained her situation and requested a refund for the additional charge. The team promptly adjusted her plan and processed the refund for the difference.
Product Discomfort: A user tried Hims' hair loss treatment but experienced unwanted side effects. After discussing her experience with customer service, she was guided through the return process and received a full refund for the unopened products she had purchased.
Shipping Delay: A customer noticed that his shipment of erectile dysfunction medication had not arrived by the expected delivery date. After contacting Hims to inquire about the status, he learned about a shipping issue. Hims provided a refund for the order while also reshipping the products to ensure he received them as soon as possible.
Account Inactivity: After a period of inactivity, a customer wanted to reactivate his Hims subscription but accidentally created a new account instead. Upon explaining the mix-up to customer service, he was able to receive a refund for the newly purchased subscription while having his original account reinstated to continue using previous treatments without any hassle.
The Easiest Way to Request a Hims Refund
If you're frustrated trying to get a refund from Hims—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Hims is straightforward and efficient. Here are some specific ways to stay updated on your refund progress:
Check Your Email: Hims communicates refund updates directly to your email. Look for messages with the subject line 'Refund Processed' or 'Your Refund Status' to get the latest information.
Utilize the Hims Mobile App: If you have the Hims app, you can easily track your refund status. Navigate to the 'Orders' section within the app to view any pending refunds along with their estimated processing times.
Visit Your Account Dashboard: Log into your account on the Hims website and go to the 'Order History' section. Here, you can see your recent purchases and any refunds initiated, complete with timestamps and current statuses.
Monitor the Billing Section: In your account settings, the 'Billing' section provides detailed insights into your transactions. Check for any refund-related notes or notifications that explain the refund status.
Refund Progress Details: Hims provides clear information regarding your refund progress. You’ll receive updates on when the refund is initiated, processed, and when you can expect the funds to appear in your account.
Contact Customer Support: If you have questions about your refund status, reach out to Hims customer support via chat or email. They can provide specific details regarding your transaction and refunds.
FAQ
If you forgot to cancel your subscription before the billing cycle ended, Hims generally does not provide refunds for that charge. However, it's always best to reach out to their customer support team for assistance, as they may be able to help you with your specific situation.
Refunds from Hims typically take 3 to 5 business days to process after the request is initiated. The exact time may vary depending on your financial institution, so it's advisable to check with them if the refund does not appear within that timeframe.
If you see a charge but do not have an active subscription, please check your account for any past orders or pending subscriptions. You can also reach out to Hims customer support directly for assistance in clarifying the charge and verifying your account status.
If you're unable to obtain a refund directly from Hims, you can consider reaching out to their customer service again for further assistance. Additionally, exploring the support resources available on their website or checking your account details may provide more clarity on your options. Escalating the issue within Hims's support system can also be a helpful step in resolving your concerns.
If Hims refuses to issue a refund, it's helpful to revisit their refund policy to ensure you understand the guidelines that apply to your situation. You may also want to contact customer support again for further clarification and to discuss any additional options that may be available. It's a good idea to review your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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