Overview
HiUniversity is an online university that offers degree programs like doctorates, master's, bachelor's, and associate degrees mainly in business and information technology. They have a student-friendly virtual learning environment where students can access courses, grades, and communicate with teachers online. The school focuses on practical, project-based learning and supports students with various tools and communication channels like email, chats, and video conferences. They also have a special course to help students get comfortable with online learning.
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The detailed information from the university's official site explains the main services and offerings in straightforward terms suitable for consumers, highlighting the online learning approach, degree programs, and student support.
How to Get a hiuniversity Refund: Step by Step
If you purchased through HiUniversity Direct Billing:
- Contact the Registrar's Office by phone, in person, or in writing to request a refund for your membership or subscription.
- If canceling enrollment, note that cancellation within 5 calendar days after enrollment agreement qualifies for a full refund.
- If canceling more than 5 days after enrollment but before term begins, expect refund less a $100 One-Time Registration Fee.
- If withdrawing within first 14 calendar days of the term, you will receive a refund minus the $100 Registration Fee.
- Withdrawals after 14 calendar days are not eligible for a refund.
- Refunds will be processed within 30 calendar days of the Termination Date as defined by the date of withdrawal notice, last participation, or termination date.
Phone
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Tips and Tricks for Getting a hiuniversity Refund
- Document every interaction with customer service including dates, names, and copies of all correspondence.
- Be polite but firm in all communications, clearly stating the reason you believe a refund is justified.
- Reference specific promises or claims made by hiuniversity that were not fulfilled to support your claim.
- Escalate the request by asking to speak with a supervisor or higher authority if the initial representative denies the refund.
- Use language that implies knowledge of consumer rights and the possibility of disputing the charge with your credit card company if a resolution is not reached.
- Time your request strategically, ideally soon after the issue arises or within the refund period to increase chances of success.
- Appeal to empathy or shared values in your communications, explaining how the lack of promised service impacted you.
- Leverage social proof by mentioning that other users have successfully obtained refunds under similar circumstances without naming specific cases.
- Persist respectfully sending follow-up messages if ignored, keeping a clear record of persistent attempts.
- Involve external platforms like social media or consumer complaint sites as a last resort to prompt resolution.
Why Do People Request Refunds from hiuniversity
- Course cancellations by the university due to insufficient enrollment, resulting in full refunds.
- Student cancellations within 5 calendar days after signing the Enrollment Agreement, which warrants a full refund of tuition and fees.
- Cancellations after 5 days but before term starts get refunds except for a $100 One-Time Registration Fee.
- Withdrawal during the first 14 calendar days of the term (Drop/Add Period) entitles students to a refund of all monies paid except the $100 Registration Fee.
- Withdrawal after 14 days results in no refund eligibility.
- No-show students receive applicable refunds minus the $100 Registration Fee.
- Students not accepted by the school receive a refund of all monies paid.
- Armed forces members called to active duty receive a pro-rata refund through the last day of attendance less the $100 Registration Fee.
- Refunds processed within 30 days of the Termination Date, with Termination Date based on withdrawal notice, last attendance, policy violations, or failure to return from leave.
hiuniversity Refund Script
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Dear HiUniversity Support,
I hope this message finds you well. I am writing to address a billing issue that has recently come to my attention. I noticed an accidental charge on my account that I did not authorize. I would like to request a refund for this charge as I am currently dissatisfied with the situation.
I appreciate your prompt attention to this matter and look forward to resolving it swiftly.
Thank you for your understanding.
Best regards,
hiuniversity Refund Policy
Humboldt International University's refund policy stipulates that students who cancel their enrollment within five calendar days after signing the Enrollment Agreement will receive a full refund of tuition and fees. If cancellation occurs after this period but before the term begins, a refund will be issued minus a $100 registration fee. No refunds are provided after the first 14 calendar days of the term.
The Easiest Way to Get a hiuniversity Refund
If you’re frustrated trying to get a refund from hiuniversity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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