Overview
Hotel Berne is a cozy hotel located in the heart of Serra da Estrela, in the village of Manteigas. It offers 17 comfortable rooms with balconies overlooking beautiful forest landscapes. The hotel features simple wooden furniture, parquet floors, air conditioning, central heating, LCD TVs, private bathrooms, and complimentary toiletries. Guests can enjoy a relaxing stay with amenities like free Wi-Fi, an outdoor pool, a game room with billiards and chess, and a bar with a fireplace. The on-site restaurant serves Portuguese regional and international dishes with panoramic views, and breakfast includes fresh fruit, homemade bread, cheeses, and eggs. Outdoor lovers can access hiking, fishing, and skiing nearby. The hotel provides services such as daily cleaning, room service, luggage storage, and equipment rentals for skiing and biking, making it a perfect getaway spot for families or anyone wanting to relax in nature.
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The information was directly taken from the official Hotel Berne website, describing their accommodations, amenities, services, dining options, and nearby activities in simple and clear terms suitable for consumers.
How to Get a hotelberne Refund: Step by Step
If you purchased through credit card on hotelberne.com:
- Locate your invoice or billing statement from hotelberne.com to identify the transaction.
- Visit the payment provider's website where you made the payment (e.g., your bank or credit card company’s online portal).
- Contact hotelberne.com customer service via their contact email or phone number listed on their website, specifically requesting a refund for the charge on your credit card.
- If hotelberne.com requires cancellation, ask them to confirm cancellation of the membership or subscription as part of the refund process.
- If you do not get a response or a refund, initiate a chargeback through your credit card provider by submitting a dispute indicating the charge is unauthorized or the service was not delivered as promised.
- When contacting customer service or your bank, mention that the subscription was renewed without prior notice or the service was not used to increase chances of success.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Activity page and find the transaction from hotelberne.com.
- Click the transaction to open details, then select "Report a problem."
- Choose the reason relating to requesting a refund for a subscription or membership charge.
- Send a message through PayPal’s resolution center emphasizing that the subscription was charged without notice or that the service was unused.
- If hotelberne.com does not respond or resolve the issue, escalate by opening a dispute or claim with PayPal.
If you purchased through Apple App Store or Google Play:
- Open the Settings app on your device.
- Tap your Apple ID or Google account icon at the top.
- Tap "Subscriptions" or "Payments & subscriptions."
- Find the Hotelberne subscription or membership and tap on it.
- Select "Report a Problem" or "Request a refund."
- Follow the on-screen prompts to submit your refund request.
- In your message, highlight that you were charged without your consent or that you have not used the subscription.
Email
The email is not available.
Tips and Tricks for Getting a hotelberne Refund
- Contact hotelberne customer service directly via email or phone and explicitly request a refund, mentioning cancellation of membership or subscription if applicable.
- Ask to speak with a manager to escalate your refund request if initial contact does not resolve the issue.
- Document your complaints thoroughly with photos or other evidence to support your claim.
- Use polite, factual, and solution-oriented language focusing on your inconvenience and seeking a fair resolution.
- Request written refund promises signed by management to have proof of commitment.
- Follow up persistently until your refund is processed, demonstrating seriousness and consistency.
- If refused, escalate to higher-level supervisors or corporate office to increase pressure on resolving the issue.
- Use credit card dispute or chargeback rights as a last resort, providing any written refund promises as evidence to your bank or credit card provider.
- Leverage consumer advocacy groups or travel advisors if the company is uncooperative.
- Prefer booking directly with the hotel rather than third-party sites for more refund flexibility.
- Report issues immediately during your stay or within cancellation windows to strengthen your case.
- If purchased via PayPal, Apple App Store, or Google Play, use their resolution/dispute systems stressing unauthorized charges or services not rendered.
- Polite but firm communication and emphasizing inconvenience works better than anger or threats.
- Escalate through chargeback or dispute only after all direct communication attempts fail.
- Sample script tip: Politely notify hotelberne of billing problems and request a refund, making it clear you want a fair, prompt resolution.
Why Do People Request Refunds from hotelberne
- Booking errors or double bookings leading to refund requests.
- Hotel not as described causing dissatisfaction and requests for refunds.
- Poor customer service or unresponsiveness prompting customers to ask for refunds.
- Unexpected hotel closures or cancellations that require refunds.
- Incorrect charges or overbilling on customer credit cards.
- Change of travel plans where customers seek refunds due to personal reasons.
- Failure to provide promised amenities leading to refund demands.
- Rooms not available or overbooked hotels causing refund situations.
- Refund policies not clearly communicated which leads to disputes and refund requests.
- Health or safety concerns at the hotel prompting cancellations and refunds.
hotelberne Refund Script
Script
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Dear Hotel Berne Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent stay. I noticed an accidental charge on my account that I believe warrants a review. Unfortunately, my experience did not meet my expectations, and I would like to kindly request a refund for this charge.
Thank you for your attention to this matter. I look forward to your prompt response.
hotelberne Refund Policy
Hotel Berna's refund policy states that cancellations made up to 15 days before the arrival date incur a 10% penalty, while cancellations made up to 3 working days prior to arrival incur a 30% penalty. For cancellations within 3 days of arrival or in the case of a no-show, a 100% penalty applies. Additionally, the hotel may charge for the entire booked period if there is an early departure.
The Easiest Way to Get a hotelberne Refund
If you’re frustrated trying to get a refund from hotelberne—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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