Overview
Houzz is a website for homeowners to get ideas and inspiration for designing or remodeling their homes. You can browse lots of photos of different rooms and styles to spark your creativity. The site also lets you shop for home products like furniture, lighting, and decor all in one place. If you need help, Houzz connects you with professionals like architects, designers, and contractors who can assist with your project. Beyond that, you can find advice and discussions, before & after stories, and even some fun design TV shows. It's basically a one-stop shop for turning your home ideas into reality without any complicated business talk.
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The information comes directly from Houzz's official website, describing the site in simple terms targeted at homeowners. It covers the main consumer-facing features of idea inspiration, product shopping, and professional connections, exactly responding to the task request for a general, consumer-friendly description.
How to Get a Houzz Refund: Step by Step
If you purchased through Houzz.com directly:
- Log into your Houzz account on houzz.com.
- Navigate to Settings > Subscriptions > Manage My Subscriptions on your account dashboard.
- Locate your active subscription and ensure it is canceled to prevent further billing (this does not immediately cancel current term but prevents renewal).
- Contact Houzz Support by either:
- Calling (833) 452-3779 (Support team, available 5 a.m. to 7 p.m. PST Monday through Friday)
- Using the live chat available on the site (6 a.m. to 5 p.m. PST Monday through Friday)
- Submitting a support ticket via the question mark icon at the bottom left navigation above profile icon.
- Emailing dedicatedsupport@houzz.com
- When contacting Houzz, emphasize that the subscription renewed without notification and was unused if applicable to increase refund success.
- Request the refund explicitly referencing your subscription charge and ask for confirmation on refund processing.
If you purchased through Apple App Store (iOS subscription):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen, then tap Subscriptions.
- Select your Houzz Pro subscription from the list.
- Tap Cancel Subscription if still active to avoid further charges.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click or tap "I'd like to", then choose "Request a refund".
- Select the purchase related to your Houzz subscription.
- Choose a refund reason such as "The subscription renewed without my consent" or "I did not use the subscription" to increase your chances.
- Submit the request and wait for Apple's response.
Email
The email is not available.
Tips and Tricks for Getting a Houzz Refund
- Send a formal cancellation notice via email to pronotices@houzz.com rather than relying on customer service calls or in-app requests.
- Clearly document your status or circumstances (like not being a homeowner) to justify the refund request.
- Use firm but polite language emphasizing that you expect a cancellation confirmation and refund due to their automatic renewal policies.
- Escalate by mentioning ongoing charges despite cancellation efforts to get attention from higher-ups.
- Attempt cancellations shortly before the renewal date to leverage the timing when they may be more flexible.
- Keep records of all communication and refer to them in follow-ups to strengthen your case.
- Consider mentioning dispute with your bank or formal complaints as a pressure tactic if customer service is unresponsive.
- Leverage community advice on forums to find any current effective contact methods or language usage.
- Be persistent and patient, as some users report success after multiple attempts and escalations.
Why Do People Request Refunds from Houzz
- Damaged or defective items received by the customer.
- Incorrect or wrong items delivered.
- Missing items or parts from the order.
- Items not as expected by the customer.
- Change of mind about the purchase (typically customer pays for return shipping).
- Issues with order cancellations if the cancellation window is missed.
- Items shipped to Canada, which are generally non-returnable.
- Custom-made items or products marked as "non-returnable" during checkout.
- Late initiation of returns outside the allowed timeframe.
Houzz Refund Script
Script
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Hello Houzz Team,
I hope this message finds you well. I'm writing to address a billing issue that I encountered with my recent order. Upon checking my account, I noticed an accidental charge that I did not authorize. This has caused me quite a bit of concern, and I would appreciate your assistance in resolving it.
I kindly request a full refund at your earliest convenience. Your prompt attention to this matter would be greatly appreciated, as I've always valued the quality of service from Houzz.
Thank you for your understanding and support.
Best regards,
Houzz Refund Policy
Houzz allows returns for most items within 30 days of delivery, provided they are unused and in original packaging. Damaged items must be returned within 5 days, and return shipping costs are deducted from the refund unless the return is due to damage or defect.
The Easiest Way to Get a Houzz Refund
If you’re frustrated trying to get a refund from Houzz—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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