Overview
JibJab is a fun digital media company that makes funny and personalized content you can share with friends and family. They offer cool services like personalized eCards for all kinds of occasions and funny videos where you can put your own face in the characters, called Starring You!® videos. They focus on making entertaining and humorous content to spread joy and laughter.
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The information comes directly from JibJab's official about page, describing their main services and the company's purpose in simple terms suitable for consumers.
How to Get a JibJab Refund: Step by Step
If you purchased through JibJab.com (direct website):
- Go to the JibJab refund request form at the link provided on their help page or navigate to their refund request section.
- Submit your refund request if your membership purchase is less than 30 days old or if it renewed within the last 90 days.
- JibJab will process your refund within 3 business days and send you a confirmation email when done.
- If your membership is still active, you should first cancel the auto-renewal by logging into your JibJab account, clicking your profile icon in the top-right, selecting 'My Info', then 'Membership', and finally 'Edit Auto-Renewal Subscription'. If no edit option, auto-renewal is already off.
If you purchased through Apple App Store:
- Open a web browser and sign in at reportaproblem.apple.com.
- Click or tap "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, then click or tap Next.
- Select the JibJab subscription purchase from your list of purchases, then submit the request.
- Optionally, cancel the subscription through the Settings app on your iPhone by opening Settings, tapping your Apple ID, then "Subscriptions," and selecting the JibJab subscription to cancel.
- When messaging, mention the subscription renewed without notice or that the account was unused to increase chances of approval.
If you purchased through Google Play Store:
- Open the Google Play Store app or visit the Google Play website and sign in.
- Go to "Orders" or "Purchase History" and find the JibJab subscription purchase.
- Click or tap on it and choose "Request a refund" or "Report a problem."
- Select the reason for the refund from the options and submit your request.
- Wait for Google Play to process your refund request within a few days.
- When requesting, emphasize you did not use the account or the renewal was unexpected for better chances.
How to Contact JibJab
If you need assistance, here’s how you can get in touch with JibJab support team:
Tips and Tricks for Getting a JibJab Refund
- Contact customer service immediately after unwanted charges or subscription renewals via email or contact forms for quickest response.
- Be clear and concise in your refund request, explicitly stating the charge you want refunded and your subscription cancellation.
- Use polite but firm language emphasizing you want a refund and cancellation due to unwanted charge or unsatisfactory service.
- Escalate by referencing legal rights or consumer protection if ignored, though direct contact usually works faster.
- Highlight any advertised money back guarantees if applicable, as users report citing guarantees leads to refunds.
- Timing matters: refund requests soon after charge or subscription renewal have higher success and faster processing, sometimes same-day.
- Document all communications and keep copies of emails and receipts for potential dispute or chargeback if refund is refused.
- Consider filing complaints through public platforms like BBB if direct contact fails, as that often prompts quick refunds.
- Avoid aggressive or rude language as JibJab customer service is responsive to professional communications.
- Chargebacks can be a last resort, but users advise trying direct communication first to avoid long dispute processes.
Why Do People Request Refunds from JibJab
- Unauthorized or unexpected charges on credit cards without customer knowledge or consent.
- Recurring annual subscription fees charged despite customers believing they canceled.
- Confusion over subscription renewal notifications or lack thereof.
- Misleading pricing on website causing customer dissatisfaction.
- Issues with cancelling accounts, including charges continuing after cancellation.
- Discrepancies between free vs paid services expectations.
- Requests for refunds due to charges within refund eligibility window as stated in JibJab's policy (e.g., under 30 days for new purchases or 90 days after renewal).
- Payment method issues such as use of revoked or cancelled cards leading to confusion and refund requests.
JibJab Refund Script
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Hello JibJab Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I recently encountered. I noticed an unexpected charge on my account that I did not authorize, and I believe this may have been an accidental billing error.
I would greatly appreciate your assistance in resolving this matter and kindly request a refund for the erroneous charge. Thank you for your understanding and prompt attention to this issue.
Best regards,
JibJab Refund Policy
JibJab offers a refund if the membership is canceled within 30 days of purchase or within 90 days after renewal. Customers must submit a refund request, and JibJab will process it within three business days, sending an email confirmation once completed.
The Easiest Way to Get a JibJab Refund
If you’re frustrated trying to get a refund from JibJab—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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