Overview
Joyous is a company that helps people with depression and anxiety using a special treatment involving very low doses of ketamine. They send you the medication each month to use at home, where you stay clear-headed and can do therapy exercises comfortably. The plan is personalized to fit your needs, includes regular check-ins with a provider, and daily monitoring to see how you're doing. They also offer a supportive online community with guides, meditations, and resources. The service is affordable and flexible, with no long-term commitment, helping many people feel better often within the first month.
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The information was directly gathered from Joyous.team's official website, which clearly explains the main services and features of their ketamine treatment plan for depression and anxiety, aimed at consumers in simple terms.
How to Get a Joyous Refund: Step by Step
If you purchased through Joyous.team directly:
- Locate your subscription or payment details from your Joyous.team account or your payment method to have your purchase information ready.
- Contact the Joyous Care Team immediately via text at 844-774-0909 or email care@joyous.team.
- In your communication, clearly state that you are requesting a refund for your membership, subscription, or bill, and include your full name, account info, and purchase details.
- If your subscription has renewed recently, mention that the renewal happened without adequate notice or that you did not intend to continue.
- Request explicit confirmation of your refund request and any next steps from the Care Team.
- Follow any specific instructions they provide, such as confirmation emails or additional documentation to process the refund.
Tips and Tricks for Getting a Joyous Refund
- Persistently follow up by sending multiple (15-20) reminders and filling out any required cancellation forms multiple times.
- Use firm and clear language emphasizing your intent to cancel and request refund, including proof of your payment dates and terms.
- Dispute charges through your credit card company, preferably with a credit card that supports chargebacks (such as Discover). Be aware some disputes may be challenged if charge is a recurring payment.
- Consider legal or consumer protection measures like filing complaints with state consumer affairs or consulting small claims court if needed.
- Send a back-dated certified letter outlining your cancellation attempts and refund requests, mimicking formal insurance cancellation tactics.
- Use a virtual credit card for subscription payments to better control recurring charges and stop unwanted payments.
- Remove or block your payment card from the account if the website allows, or block the card through your bank to prevent further charges.
- Act quickly before renewal dates to avoid being charged for the next billing cycle.
- Leave negative reviews publicly (e.g., on Trustpilot) to pressure the company for responsiveness.
- Be prepared for slow and evasive customer service, including delays in emails and text responses.
- Document all communications and payments carefully to support your case.
Why Do People Request Refunds from Joyous
- Missed or delayed prescription refills due to missed consultations causing dissatisfaction and refund requests.
- Delivery issues such as missing product deliveries despite active subscription payments.
- Poor communication or lack of accessible customer service support leads to frustration.
- Unwanted or unexpected subscription charges continuing despite customer requests to pause or cancel.
- Refusal of refunds by the company citing various reasons, including payment made during active treatment or not meeting return conditions.
- Product issues such as medication taste dissatisfaction and product defects or damage.
- Return policy conditions like the requirement for items to be unused, with tags intact, and within 30 days may cause refund denials.
- Charge disputes like customers feeling scammed or wrongly billed and reporting to authorities or banks.
Joyous Refund Script
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Dear Joyous Team,
I hope this message finds you well. I am writing to address a billing issue that has arisen with my account. I was recently charged for a service that I did not intend to purchase. Given my dissatisfaction and the confusion regarding this matter, I kindly request a refund for this charge. I appreciate your attention to this issue and look forward to resolving it promptly. Thank you for your assistance.
Best regards,
Joyous Refund Policy
Joyous offers a monthly subscription for its services without any long-term commitment. Users can cancel their subscription by contacting the Care Team; however, if a refill has already been shipped, the cancellation will take effect the following month. It's advised to complete the cancellation request at least 15 days before the next charge date.
The Easiest Way to Get a Joyous Refund
If you’re frustrated trying to get a refund from Joyous—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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