Navigating unexpected billing can be frustrating, especially when an automatic subscription renewal surprises you. This guide aims to clarify how refunds work at Lasta, helping you understand who is eligible and the straightforward steps to request your money back swiftly. Whether you have questions or need assistance, we're here to make the refund process as smooth as possible.
What You Should Prepare Before Applying For Refund
Order Number: Ensure you have your unique order ID which was emailed to you upon purchase.
Proof of Purchase: Locate your receipt or email confirmation for verification.
Account Information: Have your Lasta account login details ready, including your registered email address.
Product Details: Note the specific item(s) you are seeking a refund for, including sizes, colors, and quantities.
Return Shipping Information: Prepare relevant details regarding any return shipping tracking numbers, if applicable.
Refund Reason: Be ready to provide a clear and specific reason for your refund request, as it may be required.
Condition of Product: Ensure the items are in their original condition, as this may need to be confirmed.
Satisfaction Policy Acknowledgment: Familiarize yourself with Lasta's satisfaction guarantee policy to understand your eligibility for a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 Business Days
PayPal
1-5 Business Days
Apple Pay
2-4 Business Days
Google Pay
2-4 Business Days
Bank Transfer
5-10 Business Days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lasta
At Lasta, we strive to provide our users with a seamless experience. Understanding your rights regarding refunds is essential, especially if you have questions about your subscription or billing. The following situations might qualify for a refund based on your account status or usage of our services:
Cancellation within the Trial Period: If you are a new user and you cancel your subscription within the free trial period, you may be eligible for a complete refund if applicable.
Service Not Provided: If a service that you have paid for is not delivered as promised, this situation may qualify for a refund, depending on the specific circumstances.
Billing Errors: In the event of any discrepancies in billing that you might identify through your account review, you may be eligible for a refund for the difference, as long as the issue is communicated effectively within the designated timeframe.
Account Mismanagement: If you encounter any challenges related to your account management which prevent you from utilizing your subscription fully, discussing these situations with our support team may lead to eligibility for a refund based on individual circumstances.
Restriction of Access: If you face any technical issues that inhibit your access to the Lasta platform for an extended period, you could discuss these concerns, as they might qualify for a refund depending on the duration and impact on your usage.
We recommend reviewing your account regularly and reaching out to our support team for any specific situations or inquiries regarding your eligibility for refunds. Our goal is to support you in having a positive experience with Lasta.
Step-by-Step Process to Request Your Lasta Refund Like a Pro
If you purchased through Lasta.com:
Visit the Lasta website and log into your account.
Navigate to the Account Settings section.
Select the Billing tab from the menu.
Locate the Transaction History section.
Identify the most recent billing transaction and select Request Refund.
In the message box, mention that the subscription renewed without notice.
Click on Submit Request to complete the refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Lasta subscription and tap on it.
Select Report a Problem.
Choose Request a Refund and describe your reason, such as emphasizing that the account was unused.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Account.
Go to Purchase History.
Find your Lasta subscription and tap on it.
Choose Refund or Request a Refund.
In your message, mention that the subscription renewed without notification and that you wish to receive a refund.
Submit your request and await a confirmation.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select Streaming Channels.
Go to Channel Store and find the Lasta channel.
Select Manage Subscription.
Click on Cancel Subscription if required.
Return to the Home screen and navigate to Settings.
Select Account, then Purchase History.
Locate your Lasta subscription, and select Request Refund.
Explain that the account was unused and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Lasta for Refund
Script
Copy
Subject: Refund Request – Lasta Account [Your Email]
Dear Lasta Support Team,
I hope this message finds you well.
On [Billing Date], I would like to bring to your attention the following situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached relevant documentation for your reference.
I would appreciate it if you could confirm the status of my request within 3-5 business days.
Thank you for your assistance.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This means that our team is processing your request and you will be updated shortly.
Processing
Your refund is currently being processed through our system.
We are working on your refund, which usually takes up to 5 business days.
Refunded
The full amount of your order has been refunded.
You should see the amount reflected in your account within 3-5 business days.
Partially Refunded
A portion of your order's total has been refunded.
This could mean items were returned or not eligible for a full refund. Check your email for details.
Completed
Your refund process has been successfully completed.
You should have received confirmation of your refund, and the funds will be in your account shortly.
Canceled
Your refund request has been canceled.
This may be due to a change in your order or returning timeline. Please reach out to support if you have questions.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Lasta, users often navigate various subscription plans and account management tasks. Here are some real user scenarios illustrating successful refund claims:
Subscription Overlap: A user upgraded their plan midway through the billing cycle, but soon realized the new features were not necessary. After contacting Lasta's support, they explained the situation, and the team promptly issued a refund for the unused portion of the previous plan.
Misunderstanding of Renewal Terms: After signing up for a yearly subscription, a customer believed they were charged for an additional service they did not intend to subscribe to. By reaching out to customer service for clarification, they discovered it was a renewal of their current plan and were able to receive a refund for an alternate add-on they hadn't used.
Service Disruption: A user experienced a temporary service outage that lasted longer than anticipated. Once the issue was resolved, they contacted Lasta's support team to discuss their experience. The team appreciated the feedback and issued a small refund as a goodwill gesture for the inconvenience caused during the service disruption.
Accidental Activation of a Trial: A customer accidentally activated a free trial during checkout but realized they didn't have time to use the service. Upon notifying Lasta support soon after activation, they received a refund, honoring their request to cancel the trial before any billing occurred.
The Easiest Way to Get a Lasta Refund
If you're frustrated trying to get a refund from Lasta—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Lasta is straightforward and convenient. By leveraging our communication channels and account features, you can stay informed about your refund progress.
Email Notifications: Keep an eye on your inbox for email updates from Lasta. We send detailed notifications whenever there is a change in your refund status, including when your refund is processed and when funds are issued back to your original payment method.
In-App Notifications: If you have the Lasta mobile app, enable push notifications to receive real-time updates directly on your device. This way, you won't miss important information regarding your refund.
Account Dashboard: Log in to your Lasta account and navigate to the Order History section. Here, you can find specific details about your refunds, including the status and any related transaction information.
Billing Section: Check the Billing section of your account settings for a detailed history of all transactions, including pending and completed refunds. This will give you a clear view of what's been processed and what's on its way.
Refund Progress Information: In the Order History section, you'll see a status update indicating whether your refund is pending, completed, or any issues that may have arisen. This clarity helps you understand exactly where your refund stands.
Customer Support: If you have any questions or concerns about your refund, don’t hesitate to contact Lasta's customer support through the help center within the app or website. Our team is equipped to provide you with specific information regarding your refund status.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds are generally not issued for that billing period. We recommend reviewing our cancellation policy for specific details and timing to avoid this situation in the future. Please reach out to our customer support team if you have further questions or need assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once your refund is initiated, you may receive a confirmation email, and the funds should appear in your account shortly thereafter. Please check with your bank for specific processing times, as they may vary.
If you notice a charge but do not have an active subscription, please check your account for any ongoing trials or past subscriptions. If you still believe there's an error, contact our customer support team with your transaction details, and we'll assist you in resolving the issue.
If you are unable to receive a refund directly from Lasta, consider reaching out to customer service again for further assistance. You can also ask to escalate your inquiry within Lasta's support system to get additional help. Additionally, reviewing your account details and order history may provide more context for your request.
If Lasta refuses to issue a refund, consider reviewing their refund policy to ensure all conditions are met. You can also reach out to their customer support team again for further clarification or assistance. Additionally, check your account details for any important information regarding your purchase.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)