Overview
The Los Angeles Times, known as Latimes.com, is a big newspaper company that gives you news and stories about local and global topics. They cover things like California politics, business, entertainment, lifestyle, sports, and more. You can read news articles online, get eNewspapers, listen to podcasts, or even play games like crosswords on their site. Besides just news, they also have special sections about healthy living, education, and community news. They offer subscriptions, newsletters, and have a store for some cool items. They help with job listings, advertising, and provide public programs focused on education. Basically, it's a place where you can get your daily news and enjoy lots of extra content in an easy and friendly way.
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The information comes directly from the official About page of the Los Angeles Times website, which clearly lists their services and describes what they do in straightforward terms suitable for any consumer.
How to Get a Latimes Refund: Step by Step
If you purchased through latimes.com direct subscription:
- Go to www.latimes.com/manage to access your subscription account.
- Locate your current subscription details and confirm your payment method used for subscription billing.
- Contact customer service by phone at 1-213-283-2274 or by email at customerservices@latimes.com.
- When contacting, state specifically that you are requesting a refund due to a billing dispute or an issue with your subscription payment.
- If your subscription is still active, you might need to cancel it first at www.latimes.com/cancel, as refunds are processed after termination of the subscription.
- Ensure your credit or debit card used for payment is open and active to receive the refund directly to that card; otherwise, a refund check will be mailed to your postal address on record approximately 60 days after cancellation.
- Be clear that the charge was unauthorized, or that you did not receive the service as expected to increase refund success.
- Keep all communication concise and factual, avoiding lengthy explanations.
- Make refund requests within 120 days of the billing statement date to be eligible.
Tips and Tricks for Getting a Latimes Refund
- Cancel your subscription before the renewal date: Refunds after renewal are rarely granted.
- Call early and be persistent: Expect long hold times and try calling during off-peak hours to reduce wait time.
- Use clear, firm, but polite language when requesting cancellation and refund; emphasize no desire for automatic renewal and state the charge was unauthorized or service not received.
- Ask specifically to speak to a supervisor or manager if the initial representative refuses your refund request.
- Document all communications including dates, times, and the names of representatives you speak with.
- Mention your consumer rights under California law or potential complaints to consumer agencies or the Attorney General as leverage if needed.
- Use the online cancellation portal at membership.latimes.com to manage and cancel subscriptions.
- Report unauthorized charges promptly and if refund attempts fail, contact your bank to dispute the charge and request a chargeback.
- Stay calm, polite, but persistent: Maintain a friendly but firm tone throughout all communications.
- Request refund within 120 days of the billing statement date for best chances of success.
- In case of subscription cancellation, ensure your payment card is active to receive refunds; otherwise, expect a refund check to be mailed approximately 60 days after cancellation.
- Sample scripted language: "Dear Los Angeles Times Customer Support, I am writing to request a refund for an accidental charge that appeared on my billing statement. While I appreciate the content and service you offer, I was surprised to find this charge and would like to resolve this issue as soon as possible. Could you please assist me with processing a refund? Thank you for your attention to this matter. I look forward to hearing from you soon. Best regards,"
Why Do People Request Refunds from Latimes
- Billing issues including aggressive or consumer unfriendly billing practices, difficulty canceling subscriptions, and unauthorized auto-renewal charges.
- Non-delivery of newspaper or digital content despite promises to deliver or resolve the issue.
- Refund requests due to unauthorized charges or charges after cancellation attempts.
- Cancellation issues where customers find it hard or impossible to unsubscribe.
- Lack of prior notification before subscription auto-renewals and charges.
- Discrepancies or errors in billing requiring refunds or adjustments.
- Customer dissatisfaction with poor customer service and unresponsiveness to refund or delivery complaints.
- Subscription gift card refund requests though often these are non-refundable unless specific conditions are met.
- Requests for pro-rated refunds during introductory subscription periods (rare and specific to offer terms).
- Issues with accessing digital content or technical difficulties with the website/app.
Latimes Refund Script
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Dear Los Angeles Times Customer Support,
I am writing to request a refund for an accidental charge that appeared on my billing statement. While I appreciate the content and service you offer, I was surprised to find this charge and would like to resolve this issue as soon as possible.
Could you please assist me with processing a refund? Thank you for your attention to this matter. I look forward to hearing from you soon.
Best regards,
Latimes Refund Policy
The refund policy for latimes.com states that merchandise items can be returned or exchanged within 30 days of delivery, or 45 days for international shipments. However, all sales are final for personalized items, magazine-related products, and if items are washed or worn. Refunds are issued to the original payment method, and shipping costs are non-refundable except for defective items, for which the company covers return shipping costs.
The Easiest Way to Get a Latimes Refund
If you’re frustrated trying to get a refund from Latimes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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