Overview
Lightricks is a company that makes cool and easy-to-use apps for photo and video editing using smart AI technology. Their main products are Facetune for retouching selfies to look just right, Photoleap for creating beautiful and detailed designs, Videoleap for editing videos, and LTX Studio, which helps you tell stories with video in a simple way. Essentially, they help anyone create great-looking photos and videos without needing to be an expert. It's like having creative tools that make your photos and videos look professional but in a fun and easy way.
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Information was gathered directly from Lightricks official website about their products and services, describing clear consumer-facing apps for photo and video editing using AI technology. The description uses simple language suitable for a general consumer audience.
How to Get a Lightricks Refund: Step by Step
If you purchased through Lightricks website (e.g., facetuneapp.com, photoleapapp.com):
- Take a screenshot of the charge on your bank statement or the purchase receipt from Lightricks.
- Ensure you have the email address you used during the purchase ready for reference.
- Visit the Lightricks support contact form at their Zendesk site.
- Fill in your full name, email, mailing address, and phone number including country code.
- Tick the option for payment or subscription issues.
- In the description, clearly state that you are requesting a refund, including details like the purchase date, amount charged, and last four digits of the payment card.
- Attach your screenshot or receipt for verification.
- Submit the form and await a response from the Lightricks support team who will handle your refund request.
If you purchased through Apple App Store:
- Open the App Store app on your iPhone or iPad, or visit reportaproblem.apple.com on any browser.
- Sign in with your Apple ID.
- Navigate to your purchase history by tapping your profile icon and then "Purchased."
- Find the Lightricks app subscription charge and select "Report a Problem."
- You will be redirected to Apple’s refund site; sign in again if prompted.
- Select "Request a refund" and choose the reason related to the subscription renewal without notice or unused service.
- Submit the request and wait for Apple's review, which usually takes a few days.
If you purchased through Google Play Store:
- Go to play.google.com and sign in with the Google account used for the purchase.
- Click your Profile picture on the top right, then select "Payments & subscriptions," followed by "Budget & order history."
- Locate the Lightricks subscription charge and click "Report a problem."
- Choose the option that best describes your refund request, such as unexpected charge or unused subscription.
- Complete the form, explicitly stating you want a refund, and submit it.
- Wait for the refund decision, typically within one to four days.
- If the purchase is older than 48 hours, consider also contacting Lightricks customer support directly for assistance.
If you purchased through Roku:
- Log in to your Roku account at my.roku.com/subscriptions.
- Locate the Lightricks subscription under your active subscriptions.
- Note that Roku generally considers purchases final and non-refundable, so refund requests must be carefully justified.
- Contact Lightricks customer support at press@lightricks.com or via their website contact form, providing details of the charge and your subscription.
- In your message, emphasize issues like unauthorized renewal or unused service to improve chances of a refund.
Email
The email is not available.
Tips and Tricks for Getting a Lightricks Refund
- Take screenshots of your purchase receipt or bank statement showing the charge from Lightricks.
- Use email communication rather than phone or chat for better record keeping and tracking.
- Write polite but firm messages clearly stating your refund request, including purchase date, amount, last 4 digits of card, and proof of cancellation.
- Submit refund requests promptly within 14 days to leverage the cooling-off period; older transactions are harder to refund.
- Escalate to a named representative or manager if the initial request is denied or ignored. Ask for direct contact information.
- Reference previous email conversations and keep detailed records to demonstrate persistence and seriousness.
- For purchases made via Apple App Store or Google Play Store, use their official refund request channels (App Store's "Report a Problem" or Google Play's "Report a Problem" forms) following their specific steps.
- Only mention PayPal or bank disputes if you are prepared to follow through with a formal dispute.
- Be patient after approval; refunds may take several days to appear in your account after being approved.
- In cases of unauthorized renewal or unused service, emphasize this in your communication for better chances of refund approval.
Why Do People Request Refunds from Lightricks
- Unintentional or accidental purchases including by minors or without user consent.
- Forgetfulness to cancel subscriptions leading to unwanted renewals and charges.
- Unauthorized charges or fraud suspicion where users did not approve the payment.
- Poor quality or dissatisfaction with the app leading users to request refunds after trying the service.
- Confusion about where the subscription was purchased, leading to users being charged despite cancellations made elsewhere.
- Technical issues or app functionality not meeting user expectations.
- Cancellations not processed properly resulting in continued charges.
- Requests made directly through the wrong platform (e.g., Apple App Store or Google Play Store) instead of Lightricks, complicating refund processing.
Lightricks Refund Script
Script
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Dear Lightricks Support,
I hope this message finds you well. I recently noticed a charge on my account related to your services that I did not intend to authorize. I believe this may be an accidental charge or a billing issue. I would greatly appreciate your assistance in resolving this matter.
Could you please process a refund at your earliest convenience? Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Lightricks Refund Policy
Lightricks offers a 14-day cooling-off period for subscription purchases, during which users can cancel their subscription and receive a full refund. After this period, cancellations will only take effect in the next billing cycle, and early cancellation does not qualify for a refund. Refunds for purchases through mobile app stores must adhere to those stores' refund policies, while in-app purchases are final and non-refundable.
The Easiest Way to Get a Lightricks Refund
If you’re frustrated trying to get a refund from Lightricks—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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